Help Desk Technician Jobs in Richardson, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Training Support Specialist - Information Technology - Dallas
- Winstead PC
- Dallas, TX (12 miles from Richardson, TX)
- 3 hours ago
- Dallas, TX (12 miles from Richardson, TX)
- 3 hours ago
Position Summary The Trainer is responsible for delivering and measuring high-quality technology training to firm staff and attorneys. This role focuses on hands-on instruction, developing clear...
In PersonUser Support Specialist - Information Technology - Dallas
- Winstead PC
- Dallas, TX (12 miles from Richardson, TX)
- 3 hours ago
- Dallas, TX (12 miles from Richardson, TX)
- 3 hours ago
Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step...
In PersonService Desk Technician Tier II
- Varsity Brands
- Farmers Branch, TX (9 miles from Richardson, TX)
- 3 hours ago
- Farmers Branch, TX (9 miles from Richardson, TX)
- 3 hours ago
Systems in a support role 5+ years of hands-on experience with end-user support processes for workstations, servers, mobile devices, and peripherals Adeptness with Microsoft Office 365 and productivity...
In Person- LTIMindtree
- Plano, TX (6 miles from Richardson, TX)
- 15 hours ago
- Plano, TX (6 miles from Richardson, TX)
- 15 hours ago
Production Support Engineer Job Title: Production Support Engineer Key Responsibilities Provide L2L3 production support for business-critical applications. Monitor and manage batch jobs using...
In PersonEcosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Allen, TX (10 miles from Richardson, TX)
- 15 hours ago
- Allen, TX (10 miles from Richardson, TX)
- 15 hours ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
Hybrid- KION Group
- Plano, TX (6 miles from Richardson, TX)
- 15 hours ago
- Plano, TX (6 miles from Richardson, TX)
- 15 hours ago
Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking....
In Person- Kforce Technology Staffing
- Dallas, TX (12 miles from Richardson, TX)
- 18 hours ago
- Dallas, TX (12 miles from Richardson, TX)
- 18 hours ago
Kforce has a client that is seeking a Technical Support Technician in Dallas, TX. Responsibilities: * Investigate, troubleshoot, and proactively resolve all firm computer software and hardware...
In Person- Adecco US, Inc.
- Plano, TX (6 miles from Richardson, TX)
- 1 day ago
- Plano, TX (6 miles from Richardson, TX)
- 1 day ago
Adecco is assisting a local client recruiting IT Help Desk Agent opportunities in Plano, TX(3 day Onsite role 2 Days Remote). This is an excellent opportunity to join a winning culture and get...
In PersonSenior Technical Support Engineer - Avigilon Alta (Hybrid)
- Motorola Solutions
- Allen, TX (10 miles from Richardson, TX)
- 1 day ago
- Allen, TX (10 miles from Richardson, TX)
- 1 day ago
Systems to systematically inspect backend platform directories, scripts, and diagnostic system outputs Professional Experience Time Management to prioritize workload effectively between engineering...
HybridIT Support Technician - Dallas (Part-time/Onsite)
- Fitness Connection
- Dallas, TX (12 miles from Richardson, TX)
- 1 day ago
- Dallas, TX (12 miles from Richardson, TX)
- 1 day ago
Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and...
In Person Part Time8040V41-20 Help Desk Support III
- Army and Air Force Exchange Service
- Dallas, TX (12 miles from Richardson, TX)
- 1 day ago
- Dallas, TX (12 miles from Richardson, TX)
- 1 day ago
Job Description Follows standard operation procedures and principles to execute tasks associated with supporting end users on a variety of computing issues, especially related to personal...
In PersonIT Support Technician 1 - Dallas (Full-Time/On-site)
- Fitness Connection
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and...
In Person Full TimeData Center - Hardware Technician
- AppleOne
- Plano, TX (6 miles from Richardson, TX)
- 2 days ago
- Plano, TX (6 miles from Richardson, TX)
- 2 days ago
Join Our Team! Looking to start your career in IT or data center operations? This is a great entry-level opportunity to gain hands-on experience working with hardware, logistics, and a supportive...
In Person- HighLevel
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 2 days ago
About Us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale....
In Person- Braintree Technology Solutions
- Dallas, TX (12 miles from Richardson, TX)
- 3 days ago
- Dallas, TX (12 miles from Richardson, TX)
- 3 days ago
systems and enterprise applications Install and troubleshoot drivers for local and network printers and peripherals Support Microsoft Office, Outlook, browsers, and approved enterprise software Perform...
In PersonDemographic Data for Richardson, TX
Moving to Richardson, TX? Find some basic demographic data about Richardson, TX below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Richardson, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Richardson, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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