Help Desk Technician Jobs in Allen, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Service Desk Consultant, BI Agency Help Desk
- Richardson, TX (10 miles from Allen, TX)
- moments ago
- Richardson, TX (10 miles from Allen, TX)
- moments ago
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property...
- Coppell, TX (23 miles from Allen, TX)
- moments ago
- Coppell, TX (23 miles from Allen, TX)
- moments ago
Posted Date: Aug 27, 2025 Employment Type: Full Time Brinks Texas License #C00550 About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management,...
- Dallas, TX (23 miles from Allen, TX)
- moments ago
- Dallas, TX (23 miles from Allen, TX)
- moments ago
Expertise in Windows, MAC, and Linux operating systems, Active Directory, and productivity applications....
- Plano, TX (7 miles from Allen, TX)
- 5 hours ago
- Plano, TX (7 miles from Allen, TX)
- 5 hours ago
Single point of contact for end users to receive support and maintenance for computers and the network system Ensure that Incidents and Service Requests have been dealt with to the Business user's...
System Engineer/IT Support Lead
- Dallas, TX (23 miles from Allen, TX)
- 14 hours ago
- Dallas, TX (23 miles from Allen, TX)
- 14 hours ago
Description The Systems Engineer will be responsible for providing on-site support at our Dallas imaging center as well as supporting our imaging and file transfer central environment. This role...
Systems Engineer/IT Support Lead
- Dallas, TX (23 miles from Allen, TX)
- 15 hours ago
- Dallas, TX (23 miles from Allen, TX)
- 15 hours ago
The Systems Engineer will be responsible for providing on-site support at our imaging center as well as supporting our imaging and file transfer central environment. This role requires an...
- Dallas, TX (23 miles from Allen, TX)
- 20 hours ago
- Dallas, TX (23 miles from Allen, TX)
- 20 hours ago
A client of Insight Global is looking for a Technical Support Specialist to join the team. This candidate will play a critical role in supporting the clients needs and will be assisting with...
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
Working technical knowledge of current protocols, operating systems, and standards. Technical knowledge of mobile devices....
- Coppell, TX (23 miles from Allen, TX)
- 1 day ago
- Coppell, TX (23 miles from Allen, TX)
- 1 day ago
Skills Help desk, Troubleshooting, Help desk support Top Skills Details Help desk,Troubleshooting,Help desk support Additional Skills & Qualifications Monday-Friday 6pm-6am, Weekends 24/7 Experience...
Advanced Support Engineer [250804TS]
- Frisco, TX (15 miles from Allen, TX)
- 1 day ago
- Frisco, TX (15 miles from Allen, TX)
- 1 day ago
Between $96k and $107k Per Year (Will discuss with applicant) Position range in Collin County $50k - $89k Per Year Advanced Support Engineer [250804TS] FORTINET INC Occupation: Computer Network...
Tech Support Specialist Allen,Texas 75002 (Onsite) Need Only Local Profiles
- Allen, TX
- 1 day ago
- Allen, TX
- 1 day ago
Tech Support Specialist | Allen,Texas 75002 (Onsite) | Need Only Local Profiles| Hi, Position: Technical Support Specialist Location: Allen, Texas 75002 (Onsite) Duration: 6 + Months Interview :...
Help Desk Support Specialist II
- Coppell, TX (23 miles from Allen, TX)
- 2 days ago
- Coppell, TX (23 miles from Allen, TX)
- 2 days ago
Job Summary We are seeking a skilled Help Desk Support Specialist II to provide technical support for a wide range of IT issues with a focus on Microsoft Azure, Office 365, and Dynamics 365 environments...
- Frisco, TX (15 miles from Allen, TX)
- 2 days ago
- Frisco, TX (15 miles from Allen, TX)
- 2 days ago
Keywords: IT Service Desk Technician II, Service Desk Analyst II, Help Desk Technician II, IT Support Technician II, Desktop Support Specialist II, End User Support Specialist II, Technical Support...
Remote Work- McKinney, TX (6 miles from Allen, TX)
- 2 days ago
- McKinney, TX (6 miles from Allen, TX)
- 2 days ago
Provide the highest level of customer service. Use advanced troubleshooting skills to determine the root cause of issues. Use excellent communication skills to describe issues and set expectations...
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
Service performance and availability monitoring Active Directory account creation Data backup and Desktop software installs Emergency notifications and escalations Troubleshoots end-user hardware...
Demographic Data for Allen, TX
Moving to Allen, TX? Find some basic demographic data about Allen, TX below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Allen, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Allen, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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