Help Desk Technician Jobs in Charlotte, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Strong knowledge of Windows operating systems, Microsoft 365, and common desktop applications. Familiarity with networking basics (IP, DNS, VPN, Wi-Fi troubleshooting)....
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
Technical Support Specialist, Tier 1
- Harrisburg, NC (12 miles from Charlotte, NC)
- 1 day ago
- Harrisburg, NC (12 miles from Charlotte, NC)
- 1 day ago
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If...
Exceptional Childrens Programming and Support Specialist
- Monroe, NC (20 miles from Charlotte, NC)
- 1 day ago
- Monroe, NC (20 miles from Charlotte, NC)
- 1 day ago
Position Type: Exceptional Children`s Teachers K-12/Specialists/ Curriculum Coach Date Posted: 6/20/2025 Location: Exceptional Children Date Available: 08/15/2025 JOB SUMMARY: Under the...
Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management,...
- Huntersville, NC (12 miles from Charlotte, NC)
- 2 days ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 2 days ago
Strong knowledge of Windows 10/11 operating systems and desktop hardware. Experience with ServiceNow or similar ITSM platforms preferred. Familiarity with remote support tools such as Bomgar....
Location: Charlotte, NC Introduction Join our dynamic team in a role that involves managing the daily operations of our technology platform. You'll be at the forefront of ensuring our systems run...
Genesis10 is currently seeking a Production/Technical Support consultant with our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position....
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
Desktop Support Specialist Hi, I am looking for Desktop Support Specialist for my client. This request is for a Desktop Support Specialist to assist Client Services Operations to help support the...
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
Desktop Support Specialist - ONSITE
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 3 days ago
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
CPI Security, in Charlotte, NC, is looking to hire a talented Senior IT Support Engineer. The Senior IT Support Engineer acts as the face' of the IT Service Desk and is a steady source of...
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to take charge of incident management and system...
GENERAL DESCRIPTION / PRIMARY PURPOSE: This position provides technical support for local systems and infrastructure such as RF scanning, mobile/cloud-based applications, network, router, and...
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Charlotte, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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