Help Desk Technician Jobs in Charlotte, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
In PersonOracle PLSQL Production Support Engineer
- LTIMindtree
- Charlotte, NC
- 19 hours ago
- Charlotte, NC
- 19 hours ago
Oracle PLSQL Production Support Engineer Primary Skills Informatica Oracle PLSQL. 4 to 10 years of production support experience in financial services preferably in regulatory reporting. Strong...
In PersonLead Infrastructure Platform Support Engineer
- Wells Fargo
- Charlotte, NC
- 3 days ago
- Charlotte, NC
- 3 days ago
About this role: Wells Fargo is seeking a Lead Infrastructure Engineer to join our AI Platforms and model Support Group as part of Digital Technology and Innovations. Learn more about the career...
HybridTechnical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
HybridDesign Technology Support Specialist (AEC Technology)
- Core States Group
- Charlotte, NC
- 4 days ago
- Charlotte, NC
- 4 days ago
At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to...
In PersonTechnical Support Representative I
- DNP Imagingcomm America Corporation
- Concord, NC (20 miles from Charlotte, NC)
- 5 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 5 days ago
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking, Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems...
In PersonTechnical Support Engineer - Level 1
- Park Place Technologies
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
A knowledge of operating systems (Windows, Lunix, Unix) and scripting. Windows server management / patching experience....
In PersonAt SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our...
In PersonTechnical Support Engineer, II
- Jack Henry & Associates Inc.
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our...
In PersonTEKsystems is looking to hire a Application Network Support Analyst to join one of our top financial clients. No C2C (Must work on TEKsystems direct W2) Skills Required: PowerShell scripting:...
Hybrid Contract. * Configures, supports, and maintains Windows 11, IOS, and Android Operating Systems. * Assists in technical evaluations of new and emerging AV products and recommends new technology for opportunities...
In Person ContractJob Title : Desktop Support Location : 2730 West Tyvola Road Charlotte, NC 28217-4578 Duration : 12+ months Contract (with possible extension) Job Description: • Experience with deskside support...
In PersonCloud Support Engineer (AWS/Azure) Charlotte, NC, USA
- Vanguard Group, Inc.
- Charlotte, NC
- 8 days ago
- Charlotte, NC
- 8 days ago
Cloud Support Engineer (AWS/Azure) Core Responsibilities: Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices....
HybridSenior IT Support Engineer (Endpoint / Site Lead)
- TEKsystems
- Davidson, NC (19 miles from Charlotte, NC)
- 14 days ago
- Davidson, NC (19 miles from Charlotte, NC)
- 14 days ago
Senior IT Support Engineer to serve as the primary daytime technical resource in Davidson, NC. This is a hands-on role with a mix of advanced support, endpoint engineering, and onsite leadership...
In PersonVanguard's Data Transmission Services (DTS) team designs, builds, and operates secure, resilient, and scalable integration solutions that enable data exchange between Vanguard and external...
In PersonDemographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Charlotte, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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