Help Desk Technician Jobs in North Carolina
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
THE TEAM YOU WILL BE JOINING A privately-held services company with 50 years of success and national recognition and a strong presence in the local Charlotte market. Strong focus from leadership...
Production Support Engineer Contractor place Charlotte, North Carolina calendar_today 24 Apr 2025 Akkodis is seeking a Production Support Engineer for a Contract job with a client in Charlotte,...
Beacon Hill is now hiring for PC technicians in Charlotte, NC. This is an on-site role that could require driving to different sites in the city so reliable transportartion is a must have. This is...
Job Title: Tier 2 Desktop Technician Work Location: Asheville, NC (full-time onsite; situational telework only) Clearance Required: US Citizen; Public Trust (National Agency Check with Inquiries...
Must possess current technical knowledge of personal computers and related peripherals, PC hardware components, operating systems, management utilities and applications....
Client Support Team The Client Support Team will provide direct contact with Assurants customers, high-profile client representatives, and service partners to reduce and resolve delays in service....
Remote WorkJob#: 2072602 Job Description: Position: Desktop Support / Service Desk Analyst Location: Fully onsite - Raleigh, NC Duration: 12 months Pay Rate Range: $28-30/hr. Day to Day Responsibilities:...
. - Install, configure, and update operating systems, drivers, and software applications....
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs...
Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast - an advanced software as a service (SaaS) image storage and reporting solution...
Business Analyst for ServiceNow and 3rd Party applications is a NORAM based role either in RTP (Raleigh-Durham), NC or Salt Lake City, UT. As a BA, the candidate will have minimum of 3 years of...
Skill in installing, configuring, and updating operating systems and applications....
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated...
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
Job Description ECU Health About ECU Health Medical Center ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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