Help Desk Technician Jobs in North Carolina

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 179 Jobs

Technical Support Specialist - Charlotte, NC

  • Charlotte, NC
  • moments ago
  • Charlotte, NC
  • moments ago

Assists Student Workers and Support Tech I with Student Help Desk support issues. Assists in the supervision of Student Workers and/or temporary workers....

End-User Support Specialist, School of Medicine

  • Fayetteville, NC
  • 1 hour ago
  • Fayetteville, NC
  • 1 hour ago

Install, configure, and update software and operating systems. Provide support for common business applications (e.g., Microsoft 365, Google Workspace, Zoom, Teams, etc.)....

Help Desk Technician

  • Raleigh, NC
  • 1 hour ago
  • Raleigh, NC
  • 1 hour ago

This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Troubleshooting, Help desk, Windows 10, Support, Ticketing system, Technical support Additional Skills & Qualifications Successful...

Desktop Support Specialist

  • Raleigh, NC
  • 1 hour ago
  • Raleigh, NC
  • 1 hour ago

Skilled in different types of computer hardware, software, peripherals and components, networking protocols, and communications. Required 7 Years Installing and imaging new computers and loading...

Help Desk Support Technician

  • Durham, NC
  • 1 hour ago
  • Durham, NC
  • 1 hour ago

Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team!...

UTS- Temporary Computer Technician at UNC Chapel Hill

  • Raleigh, NC
  • 1 hour ago
  • Raleigh, NC
  • 1 hour ago

Posting Number: PG195335TM Position Number: 48SM113 Position Type: Temporary Essential Job Duties: UNC Chapel Hill is seeking a reliable and tech-savvy Computer Technician to support faculty,...

Desktop Support Consultant

  • Research Triangle Park, NC
  • 7 hours ago
  • Research Triangle Park, NC
  • 7 hours ago

This individual will be responsible for installing operating systems and applications, maintaining hardware/software updates, creating and maintaining technical documentation, and training staff on...

Application Deployment & Support Engineer

  • Durham, NC
  • 9 hours ago
  • Durham, NC
  • 9 hours ago

Job Summary: We are seeking a skilled and proactive Application Deployment & Support Engineer to manage the deployment, configuration, and ongoing support of complex web applications in a...

Helpdesk Support Analyst

  • Raleigh, NC
  • 9 hours ago
  • Raleigh, NC
  • 9 hours ago

. + Strong knowledge of Windows and macOS operating systems. + Familiarity with Active Directory, Office 365, VPN, and remote desktop tools. + Excellent problem-solving, communication, and interpersonal...

Sr Mgr IT Support - AML Technology (US)

  • Charlotte, NC
  • 10 hours ago
  • Charlotte, NC
  • 10 hours ago

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $110,760 - $166,400 USD TD is committed to providing fair and equitable compensation opportunities to all...

Field Operations Tech Support Engineer

  • Raleigh, NC
  • 10 hours ago
  • Raleigh, NC
  • 10 hours ago

Job Description Infosys is seeking a Field operation technical support Engineer. This role requires close partnership and collaboration with Field technicians and other teams. Required...

Sr. Service Desk Specialist

  • Durham, NC
  • 11 hours ago
  • Durham, NC
  • 11 hours ago

COMPANY: At BioCryst, we share a deep commitment to improving the lives of people living with complement-mediated and other rare diseases. For over three decades we've been guided by our passion...

Let's begin! Technical Support Analyst

  • Charlotte, NC
  • 11 hours ago
  • Charlotte, NC
  • 11 hours ago

Education Bachelor's preferred. 5+ years' experience working on Server, Desktop and\or Help Desk support MCSE is highly desirable Knowledge of ITIL....

Technical Support Specialist (Hybrid)

  • Durham, NC
  • 1 day ago
  • Durham, NC
  • 1 day ago

Summary Technical support specialist providing remote support to our customers of pharmacy automation. Job Description We are the makers of possible BD is one of the largest global medical...

Desktop Support Specialist - ONSITE

  • Raleigh, NC
  • 1 day ago
  • Raleigh, NC
  • 1 day ago

Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Local
National
10,439,413
246,359

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...

Title Synonyms

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Salary for Help Desk Technician Jobs in North Carolina

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.



Highest Education Level

Help Desk Technicians in North Carolina offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in North Carolina
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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