Help Desk Technician Jobs in North Carolina
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Assists Student Workers and Support Tech I with Student Help Desk support issues. Assists in the supervision of Student Workers and/or temporary workers....
End-User Support Specialist, School of Medicine
- Fayetteville, NC
- 1 hour ago
- Fayetteville, NC
- 1 hour ago
Install, configure, and update software and operating systems. Provide support for common business applications (e.g., Microsoft 365, Google Workspace, Zoom, Teams, etc.)....
This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Troubleshooting, Help desk, Windows 10, Support, Ticketing system, Technical support Additional Skills & Qualifications Successful...
Skilled in different types of computer hardware, software, peripherals and components, networking protocols, and communications. Required 7 Years Installing and imaging new computers and loading...
Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team!...
Posting Number: PG195335TM Position Number: 48SM113 Position Type: Temporary Essential Job Duties: UNC Chapel Hill is seeking a reliable and tech-savvy Computer Technician to support faculty,...
- Research Triangle Park, NC
- 7 hours ago
- Research Triangle Park, NC
- 7 hours ago
This individual will be responsible for installing operating systems and applications, maintaining hardware/software updates, creating and maintaining technical documentation, and training staff on...
Job Summary: We are seeking a skilled and proactive Application Deployment & Support Engineer to manage the deployment, configuration, and ongoing support of complex web applications in a...
. + Strong knowledge of Windows and macOS operating systems. + Familiarity with Active Directory, Office 365, VPN, and remote desktop tools. + Excellent problem-solving, communication, and interpersonal...
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $110,760 - $166,400 USD TD is committed to providing fair and equitable compensation opportunities to all...
Job Description Infosys is seeking a Field operation technical support Engineer. This role requires close partnership and collaboration with Field technicians and other teams. Required...
COMPANY: At BioCryst, we share a deep commitment to improving the lives of people living with complement-mediated and other rare diseases. For over three decades we've been guided by our passion...
Education Bachelor's preferred. 5+ years' experience working on Server, Desktop and\or Help Desk support MCSE is highly desirable Knowledge of ITIL....
Summary Technical support specialist providing remote support to our customers of pharmacy automation. Job Description We are the makers of possible BD is one of the largest global medical...
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Hardware Support
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Service Now PaaS
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- Network Administration
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- General Repair
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Interpersonal Skills
- Collaboration
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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