Help Desk Technician Jobs in North Carolina
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Software Support Engineer Raleigh, NC Are you a creative technical problem solver? Are you driven to fix whats not working or make things work better? If so, our team members are transforming how...
In PersonMICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
In PersonOracle PLSQL Production Support Engineer
- LTIMindtree
- Charlotte, NC
- 14 hours ago
- Charlotte, NC
- 14 hours ago
Oracle PLSQL Production Support Engineer Primary Skills Informatica Oracle PLSQL. 4 to 10 years of production support experience in financial services preferably in regulatory reporting. Strong...
In PersonPosition Summary The Service Desk Specialist I is part of the ITIL-aligned Service Desk team, which provides support and service to customers across the organization to effectively resolve their...
RemoteSilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonHCS Desktop Support Specialist - ISD End User Support
- UNC Health Care
- Raleigh, NC
- 1 day ago
- Raleigh, NC
- 1 day ago
Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary:...
In PersonHelp Desk Technician-Information Technology-Full Time
- Pinehurst
- Pinehurst, NC
- 2 days ago
- Pinehurst, NC
- 2 days ago
SUMMARY: The primary responsibility of the Help Desk Technician is to provide Tier 1 initial technical assistance and support related to computer systems, hardware, or software....
In Person Full TimeInstitutional Systems Support Specialist
- Alamance Community College
- Graham, NC
- 2 days ago
- Graham, NC
- 2 days ago
The Institutional Systems Support Specialist provides administrative and technical support for institutional systems, processes, and tools that support the Colleges academic operations and...
In PersonStaff Enterprise Support Engineer
- 8100 United States - Genesys Cloud Services, Inc.
- NC
- 2 days ago
- NC
- 2 days ago
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered...
RemoteLead Infrastructure Platform Support Engineer
- Wells Fargo
- Charlotte, NC
- 3 days ago
- Charlotte, NC
- 3 days ago
About this role: Wells Fargo is seeking a Lead Infrastructure Engineer to join our AI Platforms and model Support Group as part of Digital Technology and Innovations. Learn more about the career...
HybridBuild Your Career with Ashley Application Support Analyst Lead Schedule: Sun-Thur 10:30pm-7am CST (ONSITE) What Will You Do? The Lead Application Support Analyst is responsible for providing...
In PersonTechnical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
Hybrid- MILWAUKEE ELECTRIC TOOL CORP
- Brevard, NC
- 4 days ago
- Brevard, NC
- 4 days ago
Intermediate knowledge of Windows Server Operating Systems to support business critical applications....
In PersonDesign Technology Support Specialist (AEC Technology)
- Core States Group
- Charlotte, NC
- 4 days ago
- Charlotte, NC
- 4 days ago
At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to...
In PersonResponsibilities Support expertise in following operating system platforms: Microsoft Windows's, Microsoft Windows 7, Microsoft Windows XP, and Mac OS X Support expertise in following Microsoft products...
In PersonDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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