Help Desk Technician Jobs in North Carolina

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 185 Jobs

Production Support Specialist ll

  • Charlotte, NC
  • moments ago
  • Charlotte, NC
  • moments ago

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

Technical Support Analyst

  • Greensboro, NC
  • moments ago
  • Greensboro, NC
  • moments ago

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling...

Technical Support Engineer - Second Shift

  • Rtp, NC
  • moments ago
  • Rtp, NC
  • moments ago

Job Requirements Expertise in several of the following: NetApp FAS/AFF/C-Series Systems NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS) Snapx, SnapCenter...

Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices....

Sr IT Support Engineering Associate

  • Raleigh, NC
  • 11 hours ago
  • Raleigh, NC
  • 11 hours ago

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role with relevant experience....

Software Support Engineer

  • Durham, NC
  • 15 hours ago
  • Durham, NC
  • 15 hours ago

Familiarity in Object-oriented design and Java/J2EE Web development within UNIX and Windows environments using: design patterns within core Java, JDBC, Spring framework, Multi-threaded is needed....

Windows PC Technician

  • Durham, NC
  • 15 hours ago
  • Durham, NC
  • 15 hours ago

Overview Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Tier II PC Technician to join our Service Desk Team. Our Service Desk Technicians...

Software Support Engineer

  • Research Triangle Park, NC
  • 15 hours ago
  • Research Triangle Park, NC
  • 15 hours ago

Location : Durham North Carolina Required Skills: Bachelor's degree in Engineering or Equivalent Experience. Experience in crafting and supporting sophisticated set of services and web...

M365 Collaborations Support Engineer

  • Charlotte, NC
  • 15 hours ago
  • Charlotte, NC
  • 15 hours ago

The Collaboration Operations Support Analyst is responsible for the Level III support of Microsoft 365 Office suite of applications. This includes but not limited to Word, Excel, PowerPoint, One...

Production Support Specialist

  • Charlotte, NC
  • 15 hours ago
  • Charlotte, NC
  • 15 hours ago

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and...

IT Supply Chain Technical Support

  • Greensboro, NC
  • 15 hours ago
  • Greensboro, NC
  • 15 hours ago

systems as well as programming languages such as Sculptor, Java, C++, and/or Oracle PL/SQL oHighly motivated, self-directed, and customer service oriented oDemonstrate strong organization, planning...

Desktop Support - Onsite

  • Raleigh, NC
  • 18 hours ago
  • Raleigh, NC
  • 18 hours ago

Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...

Help Desk Agent

  • Raleigh, NC
  • 18 hours ago
  • Raleigh, NC
  • 18 hours ago

Overview** **Job Title:** Help Desk Analyst **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $15-$17 per hour **The Work** Help Desk Agent provides customer...

Senior Service Desk Agent

  • Raleigh, NC
  • 18 hours ago
  • Raleigh, NC
  • 18 hours ago

Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The Work** The Senior Service Desk Agent...

End User Support Analyst III in Raleigh, NC

  • Raleigh, NC
  • 18 hours ago
  • Raleigh, NC
  • 18 hours ago

Windows 7 Operating System Microsoft Office 2010 and 2013 Computer maintenance and virus removal. Computer backup and restoration....

Demographic Data for North Carolina

Moving to North Carolina? Find some basic demographic data about North Carolina below.


Local
National
10,439,413
246,359

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Title Synonyms

Users interested in this job title also searched for the following job title


Salary for Help Desk Technician Jobs in North Carolina

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.



Highest Education Level

Help Desk Technicians in North Carolina offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in North Carolina
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%



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