Help Desk Technician Jobs in Acton, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- TEKsystems c/o Allegis Group
- Concord, MA (5 miles from Acton, MA)
- moments ago
- Concord, MA (5 miles from Acton, MA)
- moments ago
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
In Person Contract- TEKsystems c/o Allegis Group
- Cambridge, MA (17 miles from Acton, MA)
- moments ago
- Cambridge, MA (17 miles from Acton, MA)
- moments ago
Position Overview: We are seeking a Lab IT Support Specialist to provide dedicated technical support within a laboratory setting. This role will partner closely with scientists, vendors, and lab...
In PersonSupply Chain Operations Support Specialist
- Mass General Brigham
- Somerville, MA (19 miles from Acton, MA)
- 7 hours ago
- Somerville, MA (19 miles from Acton, MA)
- 7 hours ago
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to...
In Person- Lunenburg Public Schools
- Lunenburg, MA (15 miles from Acton, MA)
- 7 hours ago
- Lunenburg, MA (15 miles from Acton, MA)
- 7 hours ago
About the Role:The Lunenburg Public Schools is seeking a dedicated and skilled Computer Technician tosupport our growing 1:1 technology program. This position is responsible for the...
In Person- InfoPeople Corp
- Framingham, MA (13 miles from Acton, MA)
- 10 hours ago
- Framingham, MA (13 miles from Acton, MA)
- 10 hours ago
IT Support Lead Introduction: The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR...
In Person- Amazon
- Boston, MA (21 miles from Acton, MA)
- 10 hours ago
- Boston, MA (21 miles from Acton, MA)
- 10 hours ago
Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the...
In PersonNetwork Support Specialist - Tier 1
- Reading Public Schools
- Reading, MA (16 miles from Acton, MA)
- 16 hours ago
- Reading, MA (16 miles from Acton, MA)
- 16 hours ago
Unpacks, connects, installs and tests new computers, other hardware, peripherals, operating systems and software....
In Person- Marlborough, MA (13 miles from Acton, MA)
- 1 day ago
- Marlborough, MA (13 miles from Acton, MA)
- 1 day ago
Job Title : Desktop Support Location : Marlborough MA 01752 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
In Person- Andover, MA (16 miles from Acton, MA)
- 1 day ago
- Andover, MA (16 miles from Acton, MA)
- 1 day ago
Job Title : Desktop Support Location : Andover, MA 01810 Duration : 12+ months Contract (with possible extension) Job Description: Need an Asset management tech having experience with ServiceNow,...
In Person- TEKsystems c/o Allegis Group
- Needham, MA (19 miles from Acton, MA)
- 1 day ago
- Needham, MA (19 miles from Acton, MA)
- 1 day ago
Serve as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures. Provide exceptional customer service while performing technical troubleshooting...
In Person ContractProcurement Support Specialist, Learning and Development Division
- Massachusetts Executive Office of Health and Human Services
- Boston, MA (21 miles from Acton, MA)
- 1 day ago
- Boston, MA (21 miles from Acton, MA)
- 1 day ago
About the Office of the Inspector General (OIG) The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an...
HybridSenior Analyst, IT Support Services
- American Tower
- Woburn, MA (13 miles from Acton, MA)
- 1 day ago
- Woburn, MA (13 miles from Acton, MA)
- 1 day ago
The Team We are seeking a Senior Analyst IT Support Services to join American Tower's IT organization's Infrastructure & User Services team. The supports, innovates, and enhances Microsoft...
In Person- Excelitas Technologies
- Billerica, MA (9 miles from Acton, MA)
- 1 day ago
- Billerica, MA (9 miles from Acton, MA)
- 1 day ago
ENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical,...
In Person- Edward M. Kennedy Community Health Center, Inc.
- Framingham, MA (13 miles from Acton, MA)
- 3 days ago
- Framingham, MA (13 miles from Acton, MA)
- 3 days ago
Salary for this Position: $20.00 - $23.00/Hour All Pay Rates are subject to Experience, License or Certification and Location* Edward M. Kennedy Community Health Center is one of the largest...
In Person- Cognizant
- Boston, MA (21 miles from Acton, MA)
- 3 days ago
- Boston, MA (21 miles from Acton, MA)
- 3 days ago
Jobs Boston, MA Production Support Engineer Cognizant Production Support Engineer Boston, MA Apply Role: Production Support Engineer Location: Candidates will need to be based in US and can work...
RemoteDemographic Data for Acton, MA
Moving to Acton, MA? Find some basic demographic data about Acton, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Acton, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Acton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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