Help Desk Technician Jobs in Massachusetts
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Experience with Microsoft Windows operating systems and Microsoft applications....
LOVE IT SUPPORT AND PEOPLE MANAGEMENT? This job is for you! IT Support Manager needed to manage a small support team while being hands on. FULLY ONSITE role, with the potential for hybrid after a...
Lab Support Engineer 1 Job Summary: Talent Software Services is in search of a Lab Support Engineer for a contract position in Franklin, MA. The opportunity will be nine months with a strong...
IT Support experience - L2/L3 Strong MAC experience 4+ years experience in supporting internal PC/MAC including HW/SW, Network, phone Strong troubleshooting skills Group policy Install, configure,...
Job#: 2059781 Job Description: Ongoing hiring over the next 6-7 months Responsibilities: Act as the first point of contact for customer intake, asking all the correct questions to determine the...
Install, configure, and maintain Windows client and server environment. Design, configure, install, and maintain all hardware including, but not limited to clustered, standalone servers, blade...
PROACTIVE DESKTOP SUPPORT APPLICANTS CONNECTICUT MARKET Please apply/reach out if on the market for new IT support opportunities. I recruit IT Professionals proactively in the CT market and look...
Strong knowledge of Windows and Linux operating systems, endpoint security, and IT service management best practices....
Location: Andover (CDP), MA Salary: $21.00 USD Hourly - $23.00 USD Hourly Description: Our client is currently seeking a IT Support Technician The IT Support Technician is an intermediate position...
About the role Appfire is looking for a highly organized, self-motivated, and technically proficient Associate Security Support Engineer to join our Information Security team. In this role, you...
Remote WorkPerform Install, Move, Add, Change (IMAC) support and resolve configuration issues in operating systems. Reinstall software, drivers, and add-ins as required....
Job Details Job Location : Nichols College - Dudley, MA Position Type : Part Time Salary Range : Undisclosed Description Graduate Assistant Job Title: Graduate Assistant Department: Information...
Kforce has a client in Franklin, MA that is seeking a Lab Support Engineer 1 responsible for deploying and maintaining the infrastructure in a datacenter lab environment. This includes deploying...
Hi, Job Title: Desktop Engineer Location: North Adams, MA Qualifications Working knowledge of Windows 10 3-5+ years of experience in supporting internal PC and MAC users, including HW, SW,...
Key Responsibilities: Provide help desk support to licensees using an online licensing platform for applying and renewing licenses Troubleshoot and resolve user issues; document and escalate serious...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Remote Support
- Application Support
- BMC Remedy
- DNS
- IT Service Management
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Resolution
- Installation
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Active Directory
- Microsoft Office 365
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Education Experience
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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