Help Desk Technician Jobs in Massachusetts
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
systems Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast Excellent communication skills, both verbal and written...
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet...
Systems Knowledge of Android and iOS operating systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $72,000 a year Additionally, this position is eligible for benefits including...
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
IT Service Desk Support Staff - Middlesex Community College
- Lowell, MA
- 22 hours ago
- Lowell, MA
- 22 hours ago
Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....
systems and Chromebooks....
Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the...
Remote WorkHelpdesk Engineer Workplace Type : On-site Location : Andover, MA Schedule : Wednesday-Sunday, 6:00 AM - 4:00 PM Contract Type : Ongoing (no defined end date) Industry : Biotech / Organ Transport...
A Database Support Analyst 2 at IQVIA, comprise a team that collects, maintains, and expands information for OneKey HCRS (Healthcare Relational Services) data, mapping relationships among...
Together we fight for everyones opportunity for a better financial future. We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up...
Troubleshoot and support Windows, M acOS, and Linux operating systems. Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation....
Location: Boston, MA Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced support to end-users. This role...
Computer Repair Technician (18 hours per week) REQUIREMENTS: Experience using Windows, Mac, or mobile Operating Systems Comfortable using various Internet browsers (i.e....
Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job Description Hello,...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »