Help Desk Technician Jobs in Massachusetts
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Supply Chain Operations Support Specialist
- Mass General Brigham
- Somerville, MA
- 1 hour ago
- Somerville, MA
- 1 hour ago
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to...
In PersonAbout the Role:The Lunenburg Public Schools is seeking a dedicated and skilled Computer Technician tosupport our growing 1:1 technology program. This position is responsible for the...
In PersonIT Support Lead Introduction: The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR...
In PersonAmazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the...
In PersonNetwork Support Specialist - Tier 1
- Reading Public Schools
- Reading, MA
- 10 hours ago
- Reading, MA
- 10 hours ago
Unpacks, connects, installs and tests new computers, other hardware, peripherals, operating systems and software....
In PersonIT Systems Support Analyst - LPT - Quincy College
- Quincy College
- Quincy, MA
- 14 hours ago
- Quincy, MA
- 14 hours ago
Provide Tier 1/Tier 2 help desk support, resolving end-user issues promptly. Support network operations by assisting with troubleshooting and documentation....
In PersonSilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonJob Title : Desktop Support Location : Marlborough MA 01752 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
In PersonJob Title : Desktop Support Location : Andover, MA 01810 Duration : 12+ months Contract (with possible extension) Job Description: Need an Asset management tech having experience with ServiceNow,...
In PersonServe as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures. Provide exceptional customer service while performing technical troubleshooting...
In Person ContractProcurement Support Specialist, Learning and Development Division
- Massachusetts Executive Office of Health and Human Services
- Boston, MA
- 1 day ago
- Boston, MA
- 1 day ago
About the Office of the Inspector General (OIG) The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an...
HybridTechnology Assistant (Summer 2026)
- Central Berkshire Regional School District
- Dalton, MA
- 1 day ago
- Dalton, MA
- 1 day ago
Other duties as assigned by the technology director Qualifications: Basic experience with operating systems including Windows 10, Apple iOS, and Chrome OS....
In PersonProvide PC support including Windows operating system and basic networking. Have the willingness and ability to work nights, weekends, and holidays....
In PersonThe Team We are seeking a Senior Analyst IT Support Services to join American Tower's IT organization's Infrastructure & User Services team. The supports, innovates, and enhances Microsoft...
In PersonENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical,...
In PersonDemographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »