Help Desk Technician Jobs in Massachusetts
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
As a Technical Support Engineer supporting our Stretch robot, you will work on our team to assist our customers with a variety of challenges, including autonomous behaviors, hardware and software...
EDP Systems Analyst II (Helpdesk Coordinator), Information Systems North Shore Community College
- Danvers, MA
- 6 hours ago
- Danvers, MA
- 6 hours ago
systems....
Position: Lab Operations Support Engineer Location: Gloucester, MA (Onsite 100%) Duration: 12 months with Possible extension Pay Rate: $50 - $55/hr Key Responsibilities Install, configure, and...
Experience with endpoint operating systems and troubleshooting skills such as Windows 10 and 11, Android, and iOS. Awareness of cybersecurity threats, security protocols, and PCI compliance....
Join Our Team as a Desktop Support Specialist Location: Lawrence, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people...
systems Proactively learn new technologies, associated processes and procedures, and collaborate on the development of support-oriented Standard Operating Procedures (SOPs) Perform all other duties...
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
Our Production Team is Kind of a Big Deal! UniFirst is seeking a reliable and driven Production Team Partner to join our UniFirst Community. As a Production Support Specialist, you will support...
Position Overview The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
BASIC QUALIFICATIONS - High school or equivalent diploma - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of supporting and maintaining a corporate...
Technical Support Analyst - Cloud Database Performance
- Salem, MA
- 22 hours ago
- Salem, MA
- 22 hours ago
Operating system knowledge (Unix, Linux and/or Windows) Programming in C or Java Preferred certifications - OCI (Oracle Cloud Infrastructure), OCP Personal competencies Desire to learn and continually...
Hi, Job Title: Senior Service Technician Location: Malden, MA Job Description: Evaluate, repair, and refurbish all break/fix PCs and laptops returned to I.S. Depot: Evaluate each returned...
Kforce has a client in need of a Desktop Engineer in Boston, MA. Responsibilities: * The Desktop Engineer will design, implement, and manage Windows-based systems and imaging environments * Deploy...
Systems Ability to work with and around ITAR resources...
Contract Duration: 3-6 weeksRequired Skills & Experience At least 1 year of experience doing help desk support Windows/Mac Imaging experience Office 365 a big plus...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Massachusetts
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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