Help Desk Technician Jobs in Hanover, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 125 Jobs

End User Support Specialist

Cynet Systems
Baltimore, MD (10 miles from Hanover, MD)
16 hours ago

Baltimore, MD (10 miles from Hanover, MD)
16 hours ago

We are looking for End User Support Specialist for our client in Baltimore, MD Job Title: End User Support Specialist Job Location: Baltimore, MD Job Type: Contract Job Overview: Pay Range: $50/hr...

In Person

Help Desk Analyst

DCCA.com
Ellicott City, MD (7 miles from Hanover, MD)
16 hours ago

Ellicott City, MD (7 miles from Hanover, MD)
16 hours ago

Key Task (Major duties and responsibilities): Help Desk Specialist Provide Tier 1 help desk support by phone and email Provide general technical support Gather call metrics and provide reporting Escalate...

In Person

IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon
Sparrows Point, MD (16 miles from Hanover, MD)
16 hours ago

Sparrows Point, MD (16 miles from Hanover, MD)
16 hours ago

About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...

In Person

Analytic Objectivity and Process Survey Support Specialist

Leidos
Takoma Park, MD (19 miles from Hanover, MD)
22 hours ago

Takoma Park, MD (19 miles from Hanover, MD)
22 hours ago

Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....

In Person

IT Support Technician

Amentum
Annapolis, MD (15 miles from Hanover, MD)
1 day ago

Annapolis, MD (15 miles from Hanover, MD)
1 day ago

With your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users....

In Person

TFDM Technical Triage Manager AIMS & Help Desk

Leidos
Gaithersburg, MD (24 miles from Hanover, MD)
1 day ago

Gaithersburg, MD (24 miles from Hanover, MD)
1 day ago

Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...

In Person

Help Desk Engineer

Raydon Corporation
Annapolis Junction, MD (4 miles from Hanover, MD)
1 day ago

Annapolis Junction, MD (4 miles from Hanover, MD)
1 day ago

Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for...

In Person

Desktop Support Specialist

Computer Aid Inc.
Annapolis, MD (15 miles from Hanover, MD)
1 day ago

Annapolis, MD (15 miles from Hanover, MD)
1 day ago

system installation, configuration, and troubleshooting (3 years) Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions...

In Person

GEOINT Technical Field Support Specialist (Onsite)

RTX
Fort Meade, MD (6 miles from Hanover, MD)
2 days ago

Fort Meade, MD (6 miles from Hanover, MD)
2 days ago

systems, network connectivity, and networking hardware such as routers and switches Design, develop, and maintain software applications using Python and Java for complex systems and applications Troubleshoot...

In Person

Help desk Specialist

Navitas Business Consulting Inc
Baltimore, MD (10 miles from Hanover, MD)
2 days ago

Baltimore, MD (10 miles from Hanover, MD)
2 days ago

Server operating systems. 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment....

In Person

Help Desk Support

Abacus Service Corporation
Annapolis, MD (15 miles from Hanover, MD)
2 days ago

Annapolis, MD (15 miles from Hanover, MD)
2 days ago

Position: Help Desk Support Location: Annapolis, MD (Onsite) Duration: 6+ Months and Extendable Client: State of MD ( Anne Arundel County Dept of Health ) Description: JOB DESCRIPTION: Anne Arundel...

In Person

Desktop Support

Stellar Professionals LLC
Annapolis, MD (15 miles from Hanover, MD)
2 days ago

Annapolis, MD (15 miles from Hanover, MD)
2 days ago

We are seeking a dependable, hands-on Desktop Support to support a fast-paced hardware refresh initiative. You will image, configure, and deploy new Dell laptops, desktops, and workstations,...

In Person

Help Desk Tech - MIDS - TS/SCI w/ CI Polygraph

General Dynamics Information Technology
Annapolis Junction, MD (4 miles from Hanover, MD)
2 days ago

Annapolis Junction, MD (4 miles from Hanover, MD)
2 days ago

Desk Support, Troubleshooting Certifications: None Experience: 4 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician MIDS - 2200-0600 Sunday-Thursday Transform...

In Person

Application Reliability & Support Engineer

CACI
Fort Meade, MD (6 miles from Hanover, MD)
2 days ago

Fort Meade, MD (6 miles from Hanover, MD)
2 days ago

Application Reliability & Support EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of...

In Person

PC Technician III

Albertsons Companies
Columbia, MD (8 miles from Hanover, MD)
2 days ago

Columbia, MD (8 miles from Hanover, MD)
2 days ago

PC Technician III About the company Albertsons Companies is at the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and...

In Person

View all 125 jobs

Demographic Data for Hanover, MD

Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Hanover, MD

Local

National

Total Population

22,299

Number of Businesses

1,000

City Size

Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Bioeconomy: How Renewable Resources Can Help the Future of Our Planet

With a predicted global population of nine billion people in 2050, a well-documented climate crisis, and a global food waste problem, the world needs to change. On this course, youll look at the...

Front Desk Safety

Unfortunately, no workplace is immune to safety and security risks. If you're an administrative assistant, you may be at the company's "front desk," making you the first line of defense. Yes, this...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Analyst

Salary for Help Desk Technician Jobs in Hanover, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Hanover, MD offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.2%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Hanover, MD

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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