Help Desk Technician Jobs in Hanover, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 134 Jobs

College Counseling Support Specialist (part-time)

  • Sandy Spring, MD (16 miles from Hanover, MD)
  • moments ago
  • Sandy Spring, MD (16 miles from Hanover, MD)
  • moments ago

Founded in 1961, Sandy Spring Friends School is a progressive, coed, academically rigorous day and boarding school serving students from age three through 12th grade. The campus is located on 140...

Hardware Installation Tech 1

  • Rockville, MD (23 miles from Hanover, MD)
  • moments ago
  • Rockville, MD (23 miles from Hanover, MD)
  • moments ago

Job Summary: A Hardware Installation Tech I job in Rockville, MD is currently available through Belcan at one of our key government clients. To be considered for this role, you will have a...

Helpdesk Technician

  • Baltimore, MD (10 miles from Hanover, MD)
  • 13 hours ago
  • Baltimore, MD (10 miles from Hanover, MD)
  • 13 hours ago

Help Desk Technician Duties and Responsibilities Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers,...

IT Support Associate

  • Baltimore, MD (10 miles from Hanover, MD)
  • 15 hours ago
  • Baltimore, MD (10 miles from Hanover, MD)
  • 15 hours ago

The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...

Windows Desktop Engineer - TS/SCI w/Poly

  • Annapolis Junction, MD (4 miles from Hanover, MD)
  • 19 hours ago
  • Annapolis Junction, MD (4 miles from Hanover, MD)
  • 19 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Senior Program Support Specialist

  • Greenbelt, MD (13 miles from Hanover, MD)
  • 21 hours ago
  • Greenbelt, MD (13 miles from Hanover, MD)
  • 21 hours ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...

Help Desk, Tier 1

  • Annapolis Junction, MD (4 miles from Hanover, MD)
  • 1 day ago
  • Annapolis Junction, MD (4 miles from Hanover, MD)
  • 1 day ago

What You Will Do As a Tier 1 Help Desk Technician at Independent Software, you'll serve as the first point of contact for users experiencing IT-related issues....

Senior Hardware Technician (Government)

  • Columbia, MD (8 miles from Hanover, MD)
  • 1 day ago
  • Columbia, MD (8 miles from Hanover, MD)
  • 1 day ago

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...

Help Desk Technician

  • Bethesda, MD (24 miles from Hanover, MD)
  • 1 day ago
  • Bethesda, MD (24 miles from Hanover, MD)
  • 1 day ago

TIAG is currently hiring an on-site Help Desk Technician to support our team at the Uniformed Services University of Health Sciences in Bethesda, MD....

Lanham Technical Support Operations Manager

  • Lanham, MD (16 miles from Hanover, MD)
  • 1 day ago
  • Lanham, MD (16 miles from Hanover, MD)
  • 1 day ago

Lanham Technical Support Operations Manager Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless...

PC Network Support Tech

  • Linthicum Heights, MD (3 miles from Hanover, MD)
  • 2 days ago
  • Linthicum Heights, MD (3 miles from Hanover, MD)
  • 2 days ago

Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights,Maryland, Washington, DC and Mumbai, India. Infojini...

Tier 1 Help Desk Administrator

  • Fort Meade, MD (6 miles from Hanover, MD)
  • 3 days ago
  • Fort Meade, MD (6 miles from Hanover, MD)
  • 3 days ago

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Teir 1 Help Desk Administrator to join our...

Cloud Contact Center Support Specialist

  • Woodlawn, MD (10 miles from Hanover, MD)
  • 3 days ago
  • Woodlawn, MD (10 miles from Hanover, MD)
  • 3 days ago

Please Note: It is an 100% Onsite position Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Experience in scripting to automate and streamline...

PC Network Support Technician 3

  • Linthicum, MD (3 miles from Hanover, MD)
  • 3 days ago
  • Linthicum, MD (3 miles from Hanover, MD)
  • 3 days ago

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...

Remote Work

Savvy Computer Tech Needed

  • Cheverly, MD (17 miles from Hanover, MD)
  • 4 days ago
  • Cheverly, MD (17 miles from Hanover, MD)
  • 4 days ago

un Savvy Computer Tech Needed (Cheverly) Tuxedo Road compensation: Pay will most likely be monthly I am seeking a motivated individual to assist me with my client. The environment thou small, is a...

Demographic Data for Hanover, MD

Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.

Local
National
22,299
1,000
Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Hanover, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Hanover, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Hanover, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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