Desktop Support

We are seeking a dependable, hands-on Desktop Support to support a fast-paced hardware refresh initiative. You will image, configure, and deploy new Dell laptops, desktops, and workstations, providing direct, face-to-face support to professional end-users.

Position Overview

• Role: PC/Laptop Imaging & Deployment Technician
• Location: Annapolis, MD 21401
• Work Arrangement: 100% Onsite (40 hours/week)
• Interview Process: Strict In-Person Interview Only

Key Requirements (3+ Years Experience)

• Imaging & OS: Direct experience imaging PCs using MDT, SCCM/MECM , or similar deployment tools, along with Windows 10/11 troubleshooting.
• Dell Hardware: Experience configuring, deploying, and swapping Dell desktops, laptops, and peripherals.
• Basic Networking: Confident with domain joining, VPN setup, network drives, and printer configuration.
• Logistics & Mobility: Valid driver's license with a clean driving record (a fleet vehicle is provided for travel between deployment sites).
• Physical Ability: Able to safely lift and move equipment weighing up to 50 lbs .
• Soft Skills: Top-tier customer service skills to support non-technical users through the upgrade process.

Highly Desired (Stand Out from the Crowd)

• CompTIA A+ or equivalent certification.
• Experience with Active Directory, BitLocker, or Dell Command tools.
• Experience using enterprise ticketing systems (ServiceNow, Jira, etc.).