Help Desk Technician Jobs in Catonsville, MD
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Cynet Systems
- Baltimore, MD (6 miles from Catonsville, MD)
- 12 hours ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 12 hours ago
We are looking for End User Support Specialist for our client in Baltimore, MD Job Title: End User Support Specialist Job Location: Baltimore, MD Job Type: Contract Job Overview: Pay Range: $50/hr...
In Person- DCCA.com
- Ellicott City, MD (2 miles from Catonsville, MD)
- 12 hours ago
- Ellicott City, MD (2 miles from Catonsville, MD)
- 12 hours ago
Key Task (Major duties and responsibilities): Help Desk Specialist Provide Tier 1 help desk support by phone and email Provide general technical support Gather call metrics and provide reporting Escalate...
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Sparrows Point, MD (17 miles from Catonsville, MD)
- 12 hours ago
- Sparrows Point, MD (17 miles from Catonsville, MD)
- 12 hours ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Takoma Park, MD (24 miles from Catonsville, MD)
- 18 hours ago
- Takoma Park, MD (24 miles from Catonsville, MD)
- 18 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In Person- Amentum
- Annapolis, MD (21 miles from Catonsville, MD)
- 1 day ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 1 day ago
With your fantastic attention to detail and follow-through, you will provide Tier 1 help desk support with PC, network, and telecommunication users....
In PersonTFDM Technical Triage Manager AIMS & Help Desk
- Leidos
- Gaithersburg, MD (24 miles from Catonsville, MD)
- 1 day ago
- Gaithersburg, MD (24 miles from Catonsville, MD)
- 1 day ago
Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...
In Person- Computer Aid Inc.
- Annapolis, MD (21 miles from Catonsville, MD)
- 1 day ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 1 day ago
system installation, configuration, and troubleshooting (3 years) Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions...
In PersonGEOINT Technical Field Support Specialist (Onsite)
- RTX
- Fort Meade, MD (12 miles from Catonsville, MD)
- 2 days ago
- Fort Meade, MD (12 miles from Catonsville, MD)
- 2 days ago
systems, network connectivity, and networking hardware such as routers and switches Design, develop, and maintain software applications using Python and Java for complex systems and applications Troubleshoot...
In Person- Navitas Business Consulting Inc
- Baltimore, MD (6 miles from Catonsville, MD)
- 2 days ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 2 days ago
Server operating systems. 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment....
In Person- Abacus Service Corporation
- Annapolis, MD (21 miles from Catonsville, MD)
- 2 days ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 2 days ago
Position: Help Desk Support Location: Annapolis, MD (Onsite) Duration: 6+ Months and Extendable Client: State of MD ( Anne Arundel County Dept of Health ) Description: JOB DESCRIPTION: Anne Arundel...
In Person- Stellar Professionals LLC
- Annapolis, MD (21 miles from Catonsville, MD)
- 2 days ago
- Annapolis, MD (21 miles from Catonsville, MD)
- 2 days ago
We are seeking a dependable, hands-on Desktop Support to support a fast-paced hardware refresh initiative. You will image, configure, and deploy new Dell laptops, desktops, and workstations,...
In PersonHelp Desk Tech - MIDS - TS/SCI w/ CI Polygraph
- General Dynamics Information Technology
- Annapolis Junction, MD (9 miles from Catonsville, MD)
- 2 days ago
- Annapolis Junction, MD (9 miles from Catonsville, MD)
- 2 days ago
Desk Support, Troubleshooting Certifications: None Experience: 4 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician MIDS - 2200-0600 Sunday-Thursday Transform...
In PersonApplication Reliability & Support Engineer
- CACI
- Fort Meade, MD (12 miles from Catonsville, MD)
- 2 days ago
- Fort Meade, MD (12 miles from Catonsville, MD)
- 2 days ago
Application Reliability & Support EngineerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of...
In Person- Albertsons Companies
- Columbia, MD (8 miles from Catonsville, MD)
- 2 days ago
- Columbia, MD (8 miles from Catonsville, MD)
- 2 days ago
PC Technician III About the company Albertsons Companies is at the forefront of the revolution in retail Albertsons Companies is pleased to announce an exciting opportunity for a Service and...
In Person26-2279: Help Desk Specialist (Senior) - Baltimore, MD
- Navitas Business Consulting
- Baltimore, MD (6 miles from Catonsville, MD)
- 3 days ago
- Baltimore, MD (6 miles from Catonsville, MD)
- 3 days ago
Server operating systems. 3+ years providing user and infrastructure support within a Help Desk or Service Desk environment....
In PersonDemographic Data for Catonsville, MD
Moving to Catonsville, MD? Find some basic demographic data about Catonsville, MD below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Catonsville, MD
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Catonsville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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