Help Desk Analyst Jobs in Pleasant Prairie, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Follett Software
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 4 days ago
- McHenry, IL (23 miles from Pleasant Prairie, WI)
- 4 days ago
at Follett Software in McHenry, Illinois, United States Job Description Company Overview: Everything we do is for educators. We're partnering with them to advance a bold vision for education that...
Remote- TEKsystems
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 5 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 5 days ago
Key Responsibilities Provide support for IT warehouse operations, including fulfillment, inventory management, and hardware distribution. Process and manage tickets through an IT service...
In Person Contract- GenAquarius LLC
- Libertyville, IL (17 miles from Pleasant Prairie, WI)
- 5 days ago
- Libertyville, IL (17 miles from Pleasant Prairie, WI)
- 5 days ago
Desk Support professional to join our team in Chicago....
In Person- TEKsystems
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 7 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 7 days ago
Assist users with application problems, operating systems, and network connectivity. Document all support activities, solutions, and updates in the ticketing system....
In Person Contract- TEKsystems
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 7 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 7 days ago
Assist users with operating systems, productivity tools, and network connectivity issues. Document incidents, service requests, and resolutions within a ticketing system....
In Person ContractDesktop Support Specialist - Temp Warehouse Support
- Astreya
- Pleasant Prairie, WI
- 7 days ago
- Pleasant Prairie, WI
- 7 days ago
Role Overview Astreya is seeking an experienced L2 Desktop Support Technician for a 36 month contract engagement to support a fast-moving client environment. In this role, you will serve as a...
In Person TemporaryIT Service Desk Specialist, Level III
- 3 Reasons Consulting, LLC
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 11 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 11 days ago
systems in an enterprise IT environment Prior experience in help desk, desktop support, or service desk roles Experience supporting military or federal health IT environments is a plus Required Certification...
In PersonSenior Service Desk Specialist
- Consumers Credit Union
- Lake Forest, IL (20 miles from Pleasant Prairie, WI)
- 15 days ago
- Lake Forest, IL (20 miles from Pleasant Prairie, WI)
- 15 days ago
system, IOS and Android, networking devices including VPN and Wi-Fi Strong attentional to detail, troubleshooting, critical thinking, and problem-solving skills, with a proactive, solutions-oriented...
Hybrid- Experis
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 18 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 18 days ago
Job Title: Help Desk Level 1 - D Location: North Chicago, IL 60064-3500 Duration: 12 Months Work Arrangement: 100% Onsite Pay Range: $30 - $32 per hour (W2) We are seeking a Help Desk Level 1 - D...
In Person- Sky Systems, Inc. (SkySys)
- Waukegan, IL (11 miles from Pleasant Prairie, WI)
- 19 days ago
- Waukegan, IL (11 miles from Pleasant Prairie, WI)
- 19 days ago
Job Requirements Technical minimum 3 years of strong experience providing IT infrastructure field support which includes troubleshooting hardware, software and operating system issues and problems and...
In PersonParkonect L1 Service Desk Specialist
- Flash
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 19 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 19 days ago
Help us change the way the world parks Parking isn't just about spaces - it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking...
In Person- Spectraforce Technologies Inc
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 22 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 22 days ago
Job Title-: Help Desk Analyst Location-: Chicago, IL Duration-: 12 Months Overview We are seeking an associate level candidate to join our Global Business Support team who demonstrates the ability to...
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 28 days ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 28 days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonC.T. - Network Support Technician
- Lake County Regional Office of Education
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 29 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 29 days ago
Communicate with other district leaders and/or ITS members to ensure that device operating systems are at security compliance levels according to the manufacturer's date. 8....
In PersonTechnical Support Specialist - Pleasant Prairie, WI
- Becton, Dickinson and Company
- Pleasant Prairie, WI
- 30+ days ago
- Pleasant Prairie, WI
- 30+ days ago
amp;#xa; We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and its no...
In PersonDemographic Data for Pleasant Prairie, WI
Moving to Pleasant Prairie, WI? Find some basic demographic data about Pleasant Prairie, WI below.
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Salary for Help Desk Analyst Jobs in Pleasant Prairie, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pleasant Prairie, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
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