Help Desk Analyst Jobs in Pleasant Prairie, WI
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 3 hours ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 3 hours ago
Position Overview: We are actively seeking a Level 2 Desktop Technician with a strong emphasis on hardware repair and break/fix support. This role is ideal for someone who enjoys hands-on...
- Lake Zurich, IL (23 miles from Pleasant Prairie, WI)
- 2 days ago
- Lake Zurich, IL (23 miles from Pleasant Prairie, WI)
- 2 days ago
IT Support Associate You will be an essential part of our US Technical Support Team supporting our local warehouse facilities users providing IT support to our end users for workstation...
Senior Virtual Desktop Engineer
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 2 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 2 days ago
Senior Azure Virtual Desktop Engineer/Architect Contract Duration: 6 Months+ Location: Fully Remote (CST Hours) Reason for Opening: Migration from Citrix to Azure Virtual Desktop (AVD) Overview:...
Remote WorkSeeking a 2-Desktop Engineers, in Pleasant Prairie, WI.
- Pleasant Prairie, WI
- 2 days ago
- Pleasant Prairie, WI
- 2 days ago
Bachelor's degree preferred. 2+ years experience in help desk support and data center operations....
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 3 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 3 days ago
Help Desk Technician Responsibilities: Help desk support for a laptop refresh project Assist with 200+ laptops, replace old laptops with new ones Help users join the domain Install software updates...
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 4 days ago
- Kenosha, WI (7 miles from Pleasant Prairie, WI)
- 4 days ago
General Overview of Position The City of Kenosha's Information Technology Department is a dynamic and collaborative team, serving as both an innovation partner and technical support resource for...
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 6 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 6 days ago
Bilfinger Industrial Services Inc. is part of the Bilfinger group, a leading engineering industrial construction and maintenance company. Whether the need is for e.g. a plant upgrade or for...
Representative, Technical Support
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 11 days ago
- Vernon Hills, IL (20 miles from Pleasant Prairie, WI)
- 11 days ago
Representative, Technical Support Vernon Hills, IL, US 3 days ago Requisition ID: 2043 Job Title: Technical Support Representative Reports To: Manager, Customer Experience Position Location:...
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 12 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 12 days ago
Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and...
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 14 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 14 days ago
Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and...
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 14 days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 14 days ago
systems and basic troubleshooting....
- Highwood, IL (22 miles from Pleasant Prairie, WI)
- 30+ days ago
- Highwood, IL (22 miles from Pleasant Prairie, WI)
- 30+ days ago
IT Service Desk Technician Pay from $24 to $30 per hour with significant growth and earning potential! Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Uncover your full...
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 45+ days ago
- North Chicago, IL (14 miles from Pleasant Prairie, WI)
- 45+ days ago
PC Technician - Desktop Support About the Role This is a great opportunity to launch your IT career with a Fortune 100 company. We're seeking a motivated Desktop Support Technician to assist with...
Demographic Data for Pleasant Prairie, WI
Moving to Pleasant Prairie, WI? Find some basic demographic data about Pleasant Prairie, WI below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Pleasant Prairie, WI
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pleasant Prairie, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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