Help Desk Analyst Jobs in Norfolk, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
The Leidos National Security Sector has an opportunity for a Field Support Technician in Yokohama, Japan supporting the Surveillance Towed Array Sensor System (SURTASS) program. This individual...
Company: HII's Mission Technologies division Requisition Number: 23084 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $68,050.00 - $90,000.00...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 3 days ago
systems, and Microsoft Office applications....
- Chesapeake, VA (7 miles from Norfolk, VA)
- 4 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 4 days ago
Troubleshoots determine problems for customer specific operating systems and applications. Defines and classifies level, priority and nature of problem, request and/or issue....
Help Desk Technical Support 2 - 1st, 2nd, & 3rd Shift - HYBRID (14383335)
- Newport News, VA (17 miles from Norfolk, VA)
- 7 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 7 days ago
Innova Solutions is immediately hiring a Help Desk Technical Support - 1st, 2nd, & 3rd Shift. Position type: Full-time - Contract Duration: 6 Months Location: Newport News VA 23607 (Hybrid) As a...
- Newport News, VA (17 miles from Norfolk, VA)
- 7 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 7 days ago
A client of Innova Solutions is immediately hiring a IT Systems Support & Security Analyst. Position Type: Full Time - Contract Duration: 12+ Months Location: Newport News, VA As a IT Systems...
Help Desk Technical Support 3 - 1st Shift - HYBRID (14363519)
- Newport News, VA (17 miles from Norfolk, VA)
- 7 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 7 days ago
Innova Solutions is immediately hiring Help Desk Technical Support Position type: Full-time- Contract Duration: 6+ months Location: Newport News VA 23607 (Hybrid) As a Help Desk Technical Support,...
Operating System/Computing Environment Certificate Operating System/Computing Environment (OS/CE) certificate of training, as dictated by the Command Cyber IT/CSWF Program Manager: Cisco Certified Entry...
Job Description Description SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk,...
- Suffolk, VA (15 miles from Norfolk, VA)
- 8 days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 8 days ago
Responsible for supporting laptops, desktops, printers and applications in multi-operating system environment deployed throughout the company....
- Suffolk, VA (15 miles from Norfolk, VA)
- 10 days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 10 days ago
Excellent technical knowledge of PC and desktop hardware and internal components, operating systems, and networking principles....
- Hampton, VA (12 miles from Norfolk, VA)
- 12 days ago
- Hampton, VA (12 miles from Norfolk, VA)
- 12 days ago
This Personal Computing Support Technician provides support to distributed PC/networking environment including instillation, testing, repair, and troubleshooting for stand-alone PC's, PC's linked...
Technical Support Specialist LaunchPoint PEO Today Top Secret/SCI Unspecified Unspecified Norfolk, VA (ON-SITE/OFFICE) Company Overview: Subsidium, Inc. is a global provider of engineering,...
IT Support Technician (Tier 1)
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 24 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 24 days ago
Job#: 2075068 Job Description: - IT Support Technician - (Virginia Beach, VA) Apex Systems has an immediate need for a (Tier I) I.T. Support Technician in Virginia Beach, VA!! This will be an est....
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 30+ days ago
Seeking part-time computer support technician. Must be proficient in computer repair, diagnosing Mac and Laptops, trouble shooting, upgrades, virus removal, hardware installation experience, etc....
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Norfolk, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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