Help Desk Analyst Jobs in Norfolk, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Title: HELP DESK-TEST Employee Classification: COMPUTER OPERATIONS TECH I VP Area: TALENT MANAGEMENT & CULTURE Department: HUMAN RESOURCES Type of Position: EEO Category: Job Description Type...
Tier 1 Network Monitor/ Helpdesk
- Hampton, VA (14 miles from Norfolk, VA)
- 6 hours ago
- Hampton, VA (14 miles from Norfolk, VA)
- 6 hours ago
Job#: 2087073 Job Description: The Network Engineer supports the 24x7 Operations of our clients enterprise network. The network monitor will work on a team responsible for the 24x& mission...
Client Support Specialist - Dec 2024 / May 2025 Grads
- Norfolk, VA
- 19 hours ago
- Norfolk, VA
- 19 hours ago
ADP is hiring a Client Support Specialist - Dec 2024 / May 2025 Grads. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a...
Tier-1 Network Monitor/Help Desk Support
- Hampton, VA (14 miles from Norfolk, VA)
- 21 hours ago
- Hampton, VA (14 miles from Norfolk, VA)
- 21 hours ago
Task: Network Monitoring/Help Desk Support Subtasks....
Project Support Engineer Expert, World Class Planning
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
Responsibilities Noblis MSD is seeking an experienced Navy depot level surface ship maintenance and modernization Project Support Engineer Expert (with an ACTIVE Secret clearance) to support...
- Newport News, VA (17 miles from Norfolk, VA)
- 2 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 2 days ago
development and programming....
IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field
- Suffolk, VA (15 miles from Norfolk, VA)
- 3 days ago
- Suffolk, VA (15 miles from Norfolk, VA)
- 3 days ago
BASIC QUALIFICATIONS - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience...
- Chesapeake, VA (7 miles from Norfolk, VA)
- 7 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 7 days ago
Founded in 1995, ESN is a Small Disadvantage Business (SDB), Service-Disabled Veteran-Owned Small Business (SDVOSB) and Veteran Owned Small Business (VOSB). ESN delivers trusted solutions that...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
Systems 7/2010, Microsoft Office 365, Citrix, Printing, and Scanning Position Requirements Associates Degree or higher in Computer Science and/or equivalent work of college experience preferred. 2...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Hampton, VA (14 miles from Norfolk, VA)
- 7 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 9 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 9 days ago
The Website Support Specialist is fully responsible for handling technical support requests (via email and phone) for customers utilizing our website products and marketing services. This resource...
Posting Details Posting Details Working TitleHelp Desk Services Specialist Position Number00843A DepartmentLIBRARY PUBLIC SERVICES LocationNorfolk, VA Type of PositionClassified Type of JobFull...
Technical Support Specialist (MSST) - (Engineer Systems 2) -25018
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 13 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 13 days ago
Minimum Qualifications Must have a thorough understanding of Linux operating systems and be able to use advanced capabilities Thorough understanding of networking concepts, architectures, and transport...
BCforward is currently seeking a highly motivated Desktop Support Technician in Virginia Beach, VA. Position Title: Desktop Support Technician Location : Virginia Beach, VA Anticipated Start Date:...
Functional Responsibilities: First level Support: Provide first-level help desk support to all faculty/staff and students....
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Norfolk, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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