Help Desk Analyst Jobs in Norfolk, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- New Horizons Regional Education Center
- Hampton, VA (14 miles from Norfolk, VA)
- 1 day ago
- Hampton, VA (14 miles from Norfolk, VA)
- 1 day ago
GENERAL STATEMENT OF DUTIES Provides information technology training and support for NHREC staff at three campus sites- Woodside Lane, Kiln Creek, and Yorktown Middle School. Performs basic...
In Person- Insight Global, Inc.
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 2 days ago
Job Requirements Dam Neck, VA Secret Polygraph not specified Early Career (2+ yrs experience) $50,000 - $60,000 Job Description Day-to-Day Responsibilities: Provide Tier 1/Tier 2 IT support to end...
In Person- Barbaricum
- Newport News, VA (17 miles from Norfolk, VA)
- 3 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 3 days ago
Familiarity with Windows and Linux operating systems. Strong communication and problem-solving skills....
In Person- RQ Construction
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 3 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 3 days ago
RQ Construction is looking for an IT Help Desk Technician to join our team in Virginia Beach, VA. Serving as the frontline resource for technical support, you'll assist employees across our...
In PersonJunior Tier II Help Desk Agent
- StratasCorp Technologies
- Chesapeake, VA (7 miles from Norfolk, VA)
- 4 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 4 days ago
Job Requirements Chesapeake, VA Secret Polygraph Unspecified Entry Level (less than 2 yrs experience) Salary not specified Join Premium to unlock estimated salaries Job Description Job Description...
In PersonJunior Computer User Support Specialist
- Decisionpoint Corporation
- Portsmouth, VA (5 miles from Norfolk, VA)
- 5 days ago
- Portsmouth, VA (5 miles from Norfolk, VA)
- 5 days ago
Overview DecisionPoint Corporation is seeking a Junior Computer User Support Specialist for the Norfolk Naval Shipyard IT Support Services contract. NNSY's mission is to safely return warships to...
HybridSenior Desktop Support Technician
- Leidos
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 5 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 5 days ago
More About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core...
In PersonTechnical Support Specialist (Engineer Systems 2) - 28680
- Huntington Ingalls Industries
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 7 days ago
Candidate must have strong practical knowledge and hands-on experience with Red Hat Linux operating system. Bonus Points For Having!...
In PersonTitle: Training Support Specialist Clearance: Secret Location: Norfolk, VA Program: USFF Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been...
In PersonSpecialist, DC Technical Support
- DollarTree
- Chesapeake, VA (7 miles from Norfolk, VA)
- 12 days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 12 days ago
Job Description Job Title: DC Technical Support Specialist Reports to:DC Technical Services Manager (Directly) Director of Technical Services (Indirectly) The DC Technical Support Specialist is...
In Person- Riverside Health
- Newport News, VA (17 miles from Norfolk, VA)
- 14 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 14 days ago
Newport News, Virginia Overview The PC Technician performs general Help Desk and PC Tech duties by providing courteous technical expertise on the telephone or in person for reported hardware or...
In Person- Regent University
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 17 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 17 days ago
Help Desk Technician Regent University - 3.5 Virginia Beach, VA Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Flexible spending account Life insurance Retirement...
In Person Part Time- TEKsystems
- Newport News, VA (17 miles from Norfolk, VA)
- 20 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 20 days ago
Key Responsibilities Technical Support Provide on-site support for: Computer hardware Windows 10 operating systems Enterprise applications Internally developed software Troubleshoot and resolve technical...
In Person- 22nd Century Technologies, Inc.
- Norfolk, VA
- 22 days ago
- Norfolk, VA
- 22 days ago
Key Responsibilities Provide Tier I/Tier II desktop and help desk support for end users Respond to service desk tickets, phone calls, emails, and walk-up support requests Troubleshoot hardware, software...
In PersonMore About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core...
In PersonDemographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Norfolk, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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