Help Desk Analyst Jobs in Norfolk, VA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 1 day ago
Troubleshoots determine problems for customer specific operating systems and applications. Defines and classifies level, priority and nature of problem, request and/or issue....
- Hampton, VA (14 miles from Norfolk, VA)
- 1 day ago
- Hampton, VA (14 miles from Norfolk, VA)
- 1 day ago
Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts. Excellent verbal and written communication skills....
systems (Windows, macOS), and software applications (Microsoft Office 365 products )....
Company: HII's Mission Technologies division Requisition Number: 23084 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $68,050.00 - $90,000.00...
Programming Support Specialist (U.S. Navy) Strategic Data Systems - 3.4 Norfolk, VA Job Details Full-time Estimated: $78.2K - $111K a year 7 hours ago Qualifications Microsoft Powerpoint Microsoft...
Help Desk Student Associate - Fall 2025
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 5 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 5 days ago
Help Desk Student Associate - Fall 2025 University of Mary Washington, United States about 2 hours ago Location: Virginia Beach, VIRGINIA Deadline: ; Title: Help Desk Student Associate - Fall 2025...
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Advanced Technical Support Specialist
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 10 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 10 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Biomedical Equipment Support Specialist
- Hampton, VA (14 miles from Norfolk, VA)
- 10 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 10 days ago
Summary Serves as a Biomedical Equipment Support Specialist (BESS) at the full performance level within a Healthcare Technology Management (HTM) department at the Hampton VA Medical Center. Works...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 10 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 10 days ago
Job Description The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume environment. This candidate will be...
Software product development focus on developing multiple types/categories of software including end-user applications, enterprise data architecture and operating systems/utility software and tools,...
Biomedical Equipment Support Specialist
- Hampton, VA (14 miles from Norfolk, VA)
- 13 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 13 days ago
systems, and McAfee)....
Provides first level Help Desk support for the Office of Information Systems on the second shift, Monday Friday (1:30PM to 10:00PM) with occasional Saturday support....
- Hampton, VA (14 miles from Norfolk, VA)
- 19 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 19 days ago
Computer Support Analyst Location: Hampton, Virginia, United States Department: Information Technology Work Type: Full time Workplace Type: On-site Description Resource Management Concepts, Inc....
Technical Support Specialist - Live, Virtual, Constructive (LVC) Lead Engineer Systems 3 - 22891
- Norfolk, VA
- 20 days ago
- Norfolk, VA
- 20 days ago
Must be familiar with Linux (command line) and Windows operating systems. A current CompTIA Security + certification is required for the position. Must have technical leadership ability....
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Norfolk, VA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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