Help Desk Analyst Jobs in Virginia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise IT Support Officer (EITSO) - Phone Tech
- Chantilly, VA
- 12 days ago
- Chantilly, VA
- 12 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Phone Tech to join our team in Chantilly, VA. In this role you are responsible for the installation,...
Enterprise IT Support Officer - Equipment and Network Installer
- Chantilly, VA
- 13 days ago
- Chantilly, VA
- 13 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Network Installer to join our team in Chantilly, VA. In this role, serve on a team of IT...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA
- 16 days ago
- Herndon, VA
- 16 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Enterprise IT Support Officer (EITSO) - Video Installer
- McLean, VA
- 29 days ago
- McLean, VA
- 29 days ago
MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Video Installer to join our team in McLean, VA. In this role, serve on a team of IT support...
Enterprise IT Support Officer (EITSO) Complex Projects Network Installer
- McLean, VA
- 12 days ago
- McLean, VA
- 12 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) Complex Projects Network Installer to join our team in McLean, VA. In this role, serve on a team of...
Customer Service Support Specialist - TS/SCI with Polygraph
- Vienna, VA
- 13 days ago
- Vienna, VA
- 13 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
NCIS Help Desk Analyst Tier I Active Top Secret clearance
- Quantico, VA
- 4 days ago
- Quantico, VA
- 4 days ago
as a Help Desk Analyst Tier I with GDIT....
Aegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) Trainer
- Dahlgren, VA
- 21 days ago
- Dahlgren, VA
- 21 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Senior Operations Support Specialist- TS /SCI eligibility- Arlington, VA
- Arlington, VA
- 29 days ago
- Arlington, VA
- 29 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Technical Support Specialist - TS/SCI with Polygraph
- Chantilly, VA
- 4 days ago
- Chantilly, VA
- 4 days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Participates in special projects as required....
Overview Junior Helpdesk Specialist Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where...
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON WEB SERVICES, INC. Offered Position: Support Engineer II-Ext Job Location: Herndon, Virginia Job Number: AMZ9442077 Position Responsibilities: Provide...
Desktop Technician Mode of Interview: In Person Only Work Location: Petersburg, VA Work Arrangement: Onsite Shift: EST Exp with Business Analysis (use cases) Exp with Business Process Flow...
Hardware Technician / Team Lead - TS/SCI with Polygraph
- Chantilly, VA
- 4 hours ago
- Chantilly, VA
- 4 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Virginia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Hardware Support
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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