Help Desk Analyst Jobs in Burlington, VT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Axiom Technologies LLC
- Saint Albans, VT (23 miles from Burlington, VT)
- 18 hours ago
- Saint Albans, VT (23 miles from Burlington, VT)
- 18 hours ago
systems, Office 365/Microsoft 365, Outlook, Teams, VPN, printers, and peripherals Resolve issues escalated from Level 1, ensuring adherence to SLAs and prioritization guidelines Perform root cause...
In PersonDesktop Support Technician - Job Description We are seeking a customer-focused Desktop Support Technician to support large-scale hardware rollout initiatives across multiple hospital locations....
In Person ContractDesktop Support Technician Location: Burlington, VT Looking for a hands-on IT role where you can make an impact? TEKsystems is partnering with a leading healthcare organization to hire a Desktop...
In Person Contractat Howard Center in Burlington, Vermont, United States Job Description Click the link below to learn how Howard Center helps change lives: Technical Support Analyst Provide timely front-line...
In Person- Vermont Information Processing
- Colchester, VT (6 miles from Burlington, VT)
- 13 days ago
- Colchester, VT (6 miles from Burlington, VT)
- 13 days ago
VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a...
Hybrid- Burlington School District
- Burlington, VT
- 23 days ago
- Burlington, VT
- 23 days ago
Install and upgrade hardware, operating systems, and software programs. Communicate with end users during the support process. Maintain user accounts and passwords for various services....
In PersonDesktop Support Engineer (Full-Time) Saint Albans, Vermont- USA
- Axiom Technologies
- Saint Albans, VT (23 miles from Burlington, VT)
- 23 days ago
- Saint Albans, VT (23 miles from Burlington, VT)
- 23 days ago
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are...
Hybrid Full Time- Deringer
- Saint Albans, VT (23 miles from Burlington, VT)
- 26 days ago
- Saint Albans, VT (23 miles from Burlington, VT)
- 26 days ago
This position offers help desk support and technical assistance to system users....
In PersonAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
Hybrid- University of Vermont
- Burlington, VT
- 27 days ago
- Burlington, VT
- 27 days ago
Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers...
In Person- SUNY Clinton - Clinton Community College
- Plattsburgh, NY (18 miles from Burlington, VT)
- 30+ days ago
- Plattsburgh, NY (18 miles from Burlington, VT)
- 30+ days ago
Working knowledge of Windows operating systems and common desktop applications. 3....
In Person- Alexander Technology Group
- Burlington, VT
- 30+ days ago
- Burlington, VT
- 30+ days ago
Back Desktop Support Specialist Desktop Engineer Burlington, Massachusetts Temp Per Hour Apr 21, 2026 $30.00 - $40.00 Alexander Technology Group is seeking a Desktop Support Specialist for a...
In PersonIn the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below: Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate...
In Person- Konica Minolta
- South Burlington, VT (3 miles from Burlington, VT)
- 45+ days ago
- South Burlington, VT (3 miles from Burlington, VT)
- 45+ days ago
systems and platforms from Microsoft, VMware, Citrix, Symantec, and similar vendors Enterprise hardware solutions from HP, Dell, Cisco, and comparable manufacturers Proven ability to manage priorities...
In Person- Colchester School District
- Colchester, VT (6 miles from Burlington, VT)
- 45+ days ago
- Colchester, VT (6 miles from Burlington, VT)
- 45+ days ago
Computer Support Welcome to Colchester School District Colchester School District includes one high school, one middle school, and three elementary schools. It is located on Lake Champlain and...
HybridDemographic Data for Burlington, VT
Moving to Burlington, VT? Find some basic demographic data about Burlington, VT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Burlington, VT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Burlington, VT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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