Desktop Support Specialist

Back Desktop Support Specialist Desktop Engineer Burlington , Massachusetts Temp Per Hour Apr 21, 2026 $30.00 - $40.00 Alexander Technology Group is seeking a Desktop Support Specialist for a client north of Boston. The Desktop Support Specialist is a highly visible, hands-on role responsible for delivering white-glove, onsite end-user support across the organization. This individual ensures employees have the tools, access, and systems needed to operate efficiently in a fast-moving environment. The role supports a Microsoft-centric ecosystem, manages endpoint devices, reinforces security best practices, and continuously improves IT processes and overall user experience. This position requires onsite presence five days per week. Responsibilities: Provide support for Windows and MacOS as well as mobile devices. Troubleshoot hardware, software, network, and connectivity issues Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Assist with endpoint management using Entra ID and Intune Provision, image, deploy, and decommission laptops and peripherals Support AV equipment for meetings and company events Track IT assets and maintain accurate inventory and documentation Follow and reinforce IT security, access controls, and data protection standards Document procedures, troubleshooting steps, and knowledge base articles Partner with IT leadership on system improvements and operational projects Experience: 3+ years of hands-on desktop / IT support experience Strong experience supporting Windows and Microsoft 365 environments Familiarity with Entra ID, Intune, endpoint management, and ticketing systems Working knowledge of networking fundamentals (VPN, TCP/IP, Wi-Fi) Strong customer service mindset with clear, professional communication If you are a Desktop Support Specialist looking for a dynamic role where you can support internal users and assist with IT projects, apply today! Note: This position is an immediate, onsite position and only applicants currently living in Massachusetts, New Hampshire, or Maine need apply. Pay Range: $30-40/hr ATG456 #LI-KS2 Apply Now Share This Post