Help Desk Analyst Jobs in San Antonio, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
We are looking for a Help Desk Technician interested in working in a dynamic, fast-paced organization. As a technician on our team, you will help support biBerk's users at our office location in...
Remote WorkQualifications: At least 1-2 years of Helpdesk Experience. Experience with Ticketing System. Providing Level 1/Level 2 IT support. Experience with resolving It hardware and desktop issues. Pay...
Engineer I, LS Engineering Support Specialist (Hybrid-Puerto Rico)
- San Antonio, TX
- 2 days ago
- San Antonio, TX
- 2 days ago
Date Posted: 2025-08-21 Country: United States of America Location: HPR01: Collins Puerto Rico- Aguadilla Road 110 North Km 28.8 San Antonio Industrial Park, Aguadilla, PR, 00603 USA Position Role...
As a Platform Support Engineer, you'll help ensure that the platform operates smoothly on a daily basis. Through tickets and projects, you'll also identify and help to resolve issues with bugs,...
- Schertz, TX (16 miles from San Antonio, TX)
- 3 days ago
- Schertz, TX (16 miles from San Antonio, TX)
- 3 days ago
Install, configure and support operating systems and applications software. Inform Supervisor of critical systems issues, ticket resolution and services....
Troubleshoot operating system issue. Connection issues with LAN/WAN....
Client Support Specialist - San Antonio, TX Area (REMOTE)
- San Antonio, TX
- 6 days ago
- San Antonio, TX
- 6 days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Edina,...
Essential Job Functions Troubleshoot problems relating to computer equipment operating system software, application software, and hardware Maintain hardware and software inventory for responsible facilities...
MES Modelling Support Engineer
- Santa Clara, TX (24 miles from San Antonio, TX)
- 7 days ago
- Santa Clara, TX (24 miles from San Antonio, TX)
- 7 days ago
MES Modelling Support Engineer MES Modelling Support Engineer ( Global Product Support and Testing Analyst) Location: Santa Clara, CA (100% Onsite) Key Responsibilities Document and maintain MES...
Tier 2 Help Desk Specialist - Weekday Swing Shift
- San Antonio, TX
- 8 days ago
- San Antonio, TX
- 8 days ago
Position Description: We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert-level support to our...
Tier 2 Help Desk Specialist - Part-Time (Weekend Day Shift)
- San Antonio, TX
- 9 days ago
- San Antonio, TX
- 9 days ago
Position Description: We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert-level support to our...
Tier 2 Help Desk Specialist - Weekday Overnight
- San Antonio, TX
- 9 days ago
- San Antonio, TX
- 9 days ago
Position Description: We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert-level support to our...
Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)
- San Antonio, TX
- 9 days ago
- San Antonio, TX
- 9 days ago
Position Description: We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team. The ideal candidate will provide expert-level support to our...
%3D40 HRS WEEKLY)], [CONTRACT], [ONSITE] Pay Range: $38/hr to $40/hr on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job...
You'll provide excellent help desk support while learning core IT infrastructure processes in a fast-paced, mission-driven environment....
Demographic Data for San Antonio, TX
Moving to San Antonio, TX? Find some basic demographic data about San Antonio, TX below.
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Salary for Help Desk Analyst Jobs in San Antonio, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in San Antonio, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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