Desktop Support Technician

Kforce's client in San Antonio, TX is seeking a Desktop Support Technician to provide day-to-day technical support within an enterprise environment. This role focuses on supporting end users with hardware, software, and basic IT services while ensuring a high level of customer satisfaction.

Key Responsibilities:

• Provide hands-on and remote support for end-user devices and workplace technology
• Assist with device setup, configuration, and deployment activities
• Support escalated technical issues and follow troubleshooting processes
• Document issues and resolutions in internal systems
• Collaborate with internal IT teams to resolve recurring issues
• Deliver a strong customer experience, including support for high-visibility users
• Assist with asset tracking and inventory management
• Contribute to maintaining documentation and support processes* Experience providing desktop or IT support in a professional environment
• Strong troubleshooting skills across hardware and software issues
• Ability to communicate clearly with both technical and non-technical users
• Familiarity with modern operating systems and common workplace tools
• Experience supporting enterprise devices such as laptops, peripherals, and mobile equipment
• Ability to work both independently and as part of a team