Help Desk Analyst Jobs in Allen, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Desk Technician - Bilingual
- The20
- Plano, TX (7 miles from Allen, TX)
- 3 hours ago
- Plano, TX (7 miles from Allen, TX)
- 3 hours ago
Responsibilities: Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals Manage...
In Person- The20
- Plano, TX (7 miles from Allen, TX)
- 3 hours ago
- Plano, TX (7 miles from Allen, TX)
- 3 hours ago
Responsibilities: Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals Manage...
In Person- Caine & Weiner
- Dallas, TX (23 miles from Allen, TX)
- 3 hours ago
- Dallas, TX (23 miles from Allen, TX)
- 3 hours ago
What You'll Do Provide tier 1 & 2 help desk support for onsite and remote employees Set up computer workstations and assist with onboarding Track IT assets, manage shipping/receiving Troubleshoot hardware...
In PersonSenior Application Support Analyst
- DPR Construction
- Dallas, TX (23 miles from Allen, TX)
- 3 hours ago
- Dallas, TX (23 miles from Allen, TX)
- 3 hours ago
Job Description Application Support Analyst - Productivity & Collaboration Position Summary DPR Construction is seeking an Application Support Analyst to support enterprise productivity,...
In PersonTraining Support Specialist - Information Technology - Dallas
- Winstead PC
- Dallas, TX (23 miles from Allen, TX)
- 15 hours ago
- Dallas, TX (23 miles from Allen, TX)
- 15 hours ago
Position Summary The Trainer is responsible for delivering and measuring high-quality technology training to firm staff and attorneys. This role focuses on hands-on instruction, developing clear...
In PersonUser Support Specialist - Information Technology - Dallas
- Winstead PC
- Dallas, TX (23 miles from Allen, TX)
- 15 hours ago
- Dallas, TX (23 miles from Allen, TX)
- 15 hours ago
Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step...
In PersonService Desk Technician Tier II
- Varsity Brands
- Farmers Branch, TX (19 miles from Allen, TX)
- 15 hours ago
- Farmers Branch, TX (19 miles from Allen, TX)
- 15 hours ago
Systems in a support role 5+ years of hands-on experience with end-user support processes for workstations, servers, mobile devices, and peripherals Adeptness with Microsoft Office 365 and productivity...
In Person- LTIMindtree
- Plano, TX (7 miles from Allen, TX)
- 1 day ago
- Plano, TX (7 miles from Allen, TX)
- 1 day ago
Production Support Engineer Job Title: Production Support Engineer Key Responsibilities Provide L2L3 production support for business-critical applications. Monitor and manage batch jobs using...
In PersonEcosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Allen, TX
- 1 day ago
- Allen, TX
- 1 day ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
Hybrid- KION Group
- Plano, TX (7 miles from Allen, TX)
- 1 day ago
- Plano, TX (7 miles from Allen, TX)
- 1 day ago
Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking....
In Person- Kforce Technology Staffing
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
Kforce has a client that is seeking a Technical Support Technician in Dallas, TX. Responsibilities: * Investigate, troubleshoot, and proactively resolve all firm computer software and hardware...
In Person- Adecco US, Inc.
- Plano, TX (7 miles from Allen, TX)
- 1 day ago
- Plano, TX (7 miles from Allen, TX)
- 1 day ago
Adecco is assisting a local client recruiting IT Help Desk Agent opportunities in Plano, TX(3 day Onsite role 2 Days Remote). This is an excellent opportunity to join a winning culture and get...
In PersonSenior Technical Support Engineer - Avigilon Alta (Hybrid)
- Motorola Solutions
- Allen, TX
- 1 day ago
- Allen, TX
- 1 day ago
Systems to systematically inspect backend platform directories, scripts, and diagnostic system outputs Professional Experience Time Management to prioritize workload effectively between engineering...
HybridIT Support Technician - Dallas (Part-time/Onsite)
- Fitness Connection
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
- Dallas, TX (23 miles from Allen, TX)
- 1 day ago
Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and...
In Person Part Time8040V41-20 Help Desk Support III
- Army and Air Force Exchange Service
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
- Dallas, TX (23 miles from Allen, TX)
- 2 days ago
Job Description Follows standard operation procedures and principles to execute tasks associated with supporting end users on a variety of computing issues, especially related to personal...
In PersonDemographic Data for Allen, TX
Moving to Allen, TX? Find some basic demographic data about Allen, TX below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Allen, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Allen, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »