Help Desk Analyst Jobs in Addison, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Training Support Specialist - Information Technology - Dallas
- Winstead PC
- Dallas, TX (12 miles from Addison, TX)
- 11 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 11 hours ago
Position Summary The Trainer is responsible for delivering and measuring high-quality technology training to firm staff and attorneys. This role focuses on hands-on instruction, developing clear...
In PersonUser Support Specialist - Information Technology - Dallas
- Winstead PC
- Dallas, TX (12 miles from Addison, TX)
- 11 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 11 hours ago
Under general supervision, in an in-bound call center environment, User Support Specialists provide technical software problem resolution to end users through troubleshooting and step-by-step...
In PersonService Desk Technician Tier II
- Varsity Brands
- Farmers Branch, TX (4 miles from Addison, TX)
- 12 hours ago
- Farmers Branch, TX (4 miles from Addison, TX)
- 12 hours ago
Systems in a support role 5+ years of hands-on experience with end-user support processes for workstations, servers, mobile devices, and peripherals Adeptness with Microsoft Office 365 and productivity...
In Person- LTIMindtree
- Plano, TX (9 miles from Addison, TX)
- 23 hours ago
- Plano, TX (9 miles from Addison, TX)
- 23 hours ago
Production Support Engineer Job Title: Production Support Engineer Key Responsibilities Provide L2L3 production support for business-critical applications. Monitor and manage batch jobs using...
In PersonEcosystem Technical Support Specialist (Hybrid)
- Motorola Solutions
- Allen, TX (15 miles from Addison, TX)
- 23 hours ago
- Allen, TX (15 miles from Addison, TX)
- 23 hours ago
Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...
Hybrid- KION Group
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking....
In Person- Kforce Technology Staffing
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Kforce has a client that is seeking a Technical Support Technician in Dallas, TX. Responsibilities: * Investigate, troubleshoot, and proactively resolve all firm computer software and hardware...
In Person- Adecco US, Inc.
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
Adecco is assisting a local client recruiting IT Help Desk Agent opportunities in Plano, TX(3 day Onsite role 2 Days Remote). This is an excellent opportunity to join a winning culture and get...
In PersonSenior Technical Support Engineer - Avigilon Alta (Hybrid)
- Motorola Solutions
- Allen, TX (15 miles from Addison, TX)
- 1 day ago
- Allen, TX (15 miles from Addison, TX)
- 1 day ago
Systems to systematically inspect backend platform directories, scripts, and diagnostic system outputs Professional Experience Time Management to prioritize workload effectively between engineering...
HybridIT Support Technician - Dallas (Part-time/Onsite)
- Fitness Connection
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and...
In Person Part Time8040V41-20 Help Desk Support III
- Army and Air Force Exchange Service
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
Job Description Follows standard operation procedures and principles to execute tasks associated with supporting end users on a variety of computing issues, especially related to personal...
In PersonIT Support Technician 1 - Dallas (Full-Time/On-site)
- Fitness Connection
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and...
In Person Full TimeData Center - Hardware Technician
- AppleOne
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
- Plano, TX (9 miles from Addison, TX)
- 2 days ago
Join Our Team! Looking to start your career in IT or data center operations? This is a great entry-level opportunity to gain hands-on experience working with hardware, logistics, and a supportive...
In Person- HighLevel
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
About Us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale....
In Person- Braintree Technology Solutions
- Dallas, TX (12 miles from Addison, TX)
- 3 days ago
- Dallas, TX (12 miles from Addison, TX)
- 3 days ago
systems and enterprise applications Install and troubleshoot drivers for local and network printers and peripherals Support Microsoft Office, Outlook, browsers, and approved enterprise software Perform...
In PersonDemographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Addison, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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