Help Desk Analyst Jobs in Addison, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Specialist ($28.58 Hourly)
- Allen, TX (15 miles from Addison, TX)
- 8 hours ago
- Allen, TX (15 miles from Addison, TX)
- 8 hours ago
Technical Support Specialist ($28.58 Hourly) Pay: $28.58 Hourly We are a national staffing firm and are currently seeking a Technical Support Specialist for a prominent client of ours. Details for...
- Dallas, TX (12 miles from Addison, TX)
- 8 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 8 hours ago
Senior Desktop Systems Engineer accountable for Office 365 endpoint client design and build. The resource is responsible for the Office Professional Plus client design, build process, packaging...
- Dallas, TX (12 miles from Addison, TX)
- 11 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 11 hours ago
Job Details Job Location: Corporate - Dallas, TX Salary Range: Undisclosed Job Category: Information Technology About A-MAX Start Your Career at A-MAX Insurance! At A-MAX Insurance, we are growing...
Production Support Engineer - Hybrid
- Southlake, TX (18 miles from Addison, TX)
- 1 day ago
- Southlake, TX (18 miles from Addison, TX)
- 1 day ago
Position Type: RegularYour opportunityAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo"...
- Garland, TX (12 miles from Addison, TX)
- 1 day ago
- Garland, TX (12 miles from Addison, TX)
- 1 day ago
Assists in maintaining and repairing network operating systems, the network cabling infrastructure, and other telecom related components....
Technical Support Representative
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
- Plano, TX (9 miles from Addison, TX)
- 1 day ago
Description As a Level I Technical Support Representative, you will be the primary point of contact for merchants utilizing our web chat feature. Responsibilities include answering chat inquiries...
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Thompson Law is seeking a dedicated and skilled IT Service Desk Specialist to join our team. As the law firm of choice for individuals injured due to preventable tragedy, we provide world-class...
- Allen, TX (15 miles from Addison, TX)
- 2 days ago
- Allen, TX (15 miles from Addison, TX)
- 2 days ago
Description: Department Overview This Technical Support Specialist II would be supporting our client Mobile Video team providing tech support to In car Dash and Body Camera and Evidence Management...
- Garland, TX (12 miles from Addison, TX)
- 2 days ago
- Garland, TX (12 miles from Addison, TX)
- 2 days ago
Working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite Interpersonal skills to work with customers to resolve issues....
Sr IT Support Analyst Frisco TX only
- Frisco, TX (15 miles from Addison, TX)
- 2 days ago
- Frisco, TX (15 miles from Addison, TX)
- 2 days ago
systems, such as MS Windows, MAC OS + 1 year of experience with MS Office 365, Outlook, TEAMs, PDF writers, SharePoint file system, Apple OS, Cell Phones, Video Cameras, Headsets, VPN and Video Conference...
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
Assists in maintaining and repairing network operating systems, the network cabling infrastructure, and other telecom related components....
US Tech - Workplace Support Engineer
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and...
- Plano, TX (9 miles from Addison, TX)
- 3 days ago
- Plano, TX (9 miles from Addison, TX)
- 3 days ago
systems Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite Excellent communication skills and ability to work in a team Strong...
- Dallas, TX (12 miles from Addison, TX)
- 3 days ago
- Dallas, TX (12 miles from Addison, TX)
- 3 days ago
HCLTech is looking for a highly talented and self- motivated [ Technical Support Engineer ] to join it in advancing the technological world through innovation and creativity. Job Title: Technical...
Hiring now Senior Cloud Support Engineer
- Plano, TX (9 miles from Addison, TX)
- 3 days ago
- Plano, TX (9 miles from Addison, TX)
- 3 days ago
Hiring now Senior Cloud Support Engineer Senior Cloud Support Engineer with 10+ exp Locations: Plano TX- Only Nearby F2F require Duration: 12+ months W2 Candidates only Must have: Strong AWS (ECS...
Demographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Addison, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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