Help Desk Analyst Jobs in Addison, TX
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
System Engineer/IT Support Lead
- Dallas, TX (12 miles from Addison, TX)
- 7 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 7 hours ago
Description The Systems Engineer will be responsible for providing on-site support at our Dallas imaging center as well as supporting our imaging and file transfer central environment. This role...
Systems Engineer/IT Support Lead
- Dallas, TX (12 miles from Addison, TX)
- 8 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 8 hours ago
The Systems Engineer will be responsible for providing on-site support at our imaging center as well as supporting our imaging and file transfer central environment. This role requires an...
- Dallas, TX (12 miles from Addison, TX)
- 13 hours ago
- Dallas, TX (12 miles from Addison, TX)
- 13 hours ago
A client of Insight Global is looking for a Technical Support Specialist to join the team. This candidate will play a critical role in supporting the clients needs and will be assisting with...
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
- Dallas, TX (12 miles from Addison, TX)
- 1 day ago
Working technical knowledge of current protocols, operating systems, and standards. Technical knowledge of mobile devices....
- Lewisville, TX (17 miles from Addison, TX)
- 1 day ago
- Lewisville, TX (17 miles from Addison, TX)
- 1 day ago
A Service Desk Specialist works directly with members of the Information Services team to provide customer facing hardware and software support. The aim of a Service Desk Specialist is to align...
- Coppell, TX (8 miles from Addison, TX)
- 1 day ago
- Coppell, TX (8 miles from Addison, TX)
- 1 day ago
Skills Help desk, Troubleshooting, Help desk support Top Skills Details Help desk,Troubleshooting,Help desk support Additional Skills & Qualifications Monday-Friday 6pm-6am, Weekends 24/7 Experience...
Advanced Support Engineer [250804TS]
- Frisco, TX (15 miles from Addison, TX)
- 1 day ago
- Frisco, TX (15 miles from Addison, TX)
- 1 day ago
Between $96k and $107k Per Year (Will discuss with applicant) Position range in Collin County $50k - $89k Per Year Advanced Support Engineer [250804TS] FORTINET INC Occupation: Computer Network...
Tech Support Specialist Allen,Texas 75002 (Onsite) Need Only Local Profiles
- Allen, TX (15 miles from Addison, TX)
- 1 day ago
- Allen, TX (15 miles from Addison, TX)
- 1 day ago
Tech Support Specialist | Allen,Texas 75002 (Onsite) | Need Only Local Profiles| Hi, Position: Technical Support Specialist Location: Allen, Texas 75002 (Onsite) Duration: 6 + Months Interview :...
Help Desk Support Specialist II
- Coppell, TX (8 miles from Addison, TX)
- 2 days ago
- Coppell, TX (8 miles from Addison, TX)
- 2 days ago
Job Summary We are seeking a skilled Help Desk Support Specialist II to provide technical support for a wide range of IT issues with a focus on Microsoft Azure, Office 365, and Dynamics 365 environments...
- Frisco, TX (15 miles from Addison, TX)
- 2 days ago
- Frisco, TX (15 miles from Addison, TX)
- 2 days ago
Job Type Full-time Description Soleo Health is seeking a Full time, IT Service Desk Technician II to support our core business needs. Join us in Simplifying Complex Care! **This position is fully...
Remote Work- McKinney, TX (20 miles from Addison, TX)
- 2 days ago
- McKinney, TX (20 miles from Addison, TX)
- 2 days ago
Provide the highest level of customer service. Use advanced troubleshooting skills to determine the root cause of issues. Use excellent communication skills to describe issues and set expectations...
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
Service performance and availability monitoring Active Directory account creation Data backup and Desktop software installs Emergency notifications and escalations Troubleshoots end-user hardware...
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Edison, NJ. Infojini Consulting is recognized as one of the fastest growing IT...
- Keller, TX (24 miles from Addison, TX)
- 2 days ago
- Keller, TX (24 miles from Addison, TX)
- 2 days ago
Company Description Work in the world's largest equity derivatives clearing organization. We are dedicated to promoting stability and financial integrity in the marketplaces that we serve by...
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
- Dallas, TX (12 miles from Addison, TX)
- 2 days ago
Your role and responsibilities Network Support Engineer, IBM Corporation, Dallas, TX (Up to 40% telecommuting permitted): Automate and debug common network function. Answer detailed technical...
Demographic Data for Addison, TX
Moving to Addison, TX? Find some basic demographic data about Addison, TX below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Addison, TX
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Addison, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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