Help Desk Analyst Jobs in Reading, PA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Support Coordinator Full-Time Onsite Reading, PA Were working with a fast-growing consulting company headquartered in Reading, PA that's building out their IT support team. Ready to level up...
Director FERC & RTO Technical Support - Regulated Commodity Operations and Compliance
- Reading, PA
- 12 days ago
- Reading, PA
- 12 days ago
FirstEnergy at a Glance** We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our...
Experience with the integration of desktop and virtual operating systems such as Azure, VMWare, AWS. Experience with Group policy Objects (GPO). Scoping, WMI queries, delegation....
- Wyomissing, PA (2 miles from Reading, PA)
- 18 days ago
- Wyomissing, PA (2 miles from Reading, PA)
- 18 days ago
Requisition Number: 26088 A subsidiary of UGI Corporation, UGI Energy Services supplies and markets natural gas, liquid fuels, renewable natural gas, and electricity to 42,000 customer locations...
Greetings from Canopy One Solutions, Hope your day is Treating you well! We are immediately hiring for the below given position, if you think you are right suitable resources for this opportunity...
Role Title: MLOps L2 Support Engineer Location City: Reading, PA( Onsite role) Required Skills & Experience: Experience: 5+ years in MLOps, Data Engineering, or Production Support Dataiku DSS:...
Desktop Support Technician II Job Description Title: Desktop Support Technician II Location: Reading PA 19605 (Onsite) Duration: 3 months (Contract to Hire) Shift Hours: (M-F) 7:30am-4:30pm Notes:...
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
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Salary for Help Desk Analyst Jobs in Reading, PA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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