Help Desk Analyst Jobs in Markham, ON

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 28 Jobs

Senior Telematics Application Support Analyst

  • Vaughan, ON (9 miles from Markham, ON)
  • 2 days ago
  • Vaughan, ON (9 miles from Markham, ON)
  • 2 days ago

We are seeking a highly experienced Senior Telematics Application Support Analyst to be the primary point of contact for all technical support related to our fleet's critical in-cab technologies....

IT Help Desk - Fixanator

  • Toronto, ON (14 miles from Markham, ON)
  • 3 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 3 days ago

Minimum Qualifications: Proficiency in Mac OSX and Windows 10/11 operating systems Experience with Microsoft Office applications (PowerPoint, Excel, and Word) Basic understanding of LAN/WAN networking...

Sr. Application Support Analyst

  • Toronto, ON (14 miles from Markham, ON)
  • 8 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 8 days ago

Experience in Vendor Management, application development, database, system engineering and/or systems analysis. Understanding of banking/financial services industry. Whats in it for you?...

IS Help Desk Technician

  • Richmond Hill, ON (7 miles from Markham, ON)
  • 8 days ago
  • Richmond Hill, ON (7 miles from Markham, ON)
  • 8 days ago

Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole....

Bilingual Technical Support Specialist

  • Concord, ON (11 miles from Markham, ON)
  • 9 days ago
  • Concord, ON (11 miles from Markham, ON)
  • 9 days ago

Do you have a passion for Technical Support? Were looking for individuals to join our client in Concord, ON as a Technical Support Specialist We're looking for individuals with high energy and a...

Senior IAM Application Support Analyst (Global Security)

  • Toronto, ON (14 miles from Markham, ON)
  • 9 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 9 days ago

Must-Have: Experience with IAM platforms includes MS EntraID and SailPoint Knowledge of relational database and SQL statements Experience with SSO, MFA, SAML, OAuth, OpenID Connect, LDAP, and other...

Technical Support, Coordinator

  • Toronto, ON (14 miles from Markham, ON)
  • 10 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 10 days ago

Knowledge of information systems hardening, i.e., operating systems, network devices, and application security. Proficiency with event management tools and network monitoring systems....

Technical Support Specialist

  • Concord, ON (11 miles from Markham, ON)
  • 11 days ago
  • Concord, ON (11 miles from Markham, ON)
  • 11 days ago

Do you have a passion for Technical Support? Were looking for individuals to join our client in Concord, ON as a Technical Support Specialist We're looking for individuals with high energy and a...

Junior IT Helpdesk Technician

  • Toronto, ON (14 miles from Markham, ON)
  • 11 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 11 days ago

Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a full time Junior IT Helpdesk...

Senior Technical Support Analyst

  • Toronto, ON (14 miles from Markham, ON)
  • 11 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 11 days ago

Job Summary Job Description WHAT IS THE OPPORTUNITY? This role coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated...

Application Support Analyst

  • Toronto, ON (14 miles from Markham, ON)
  • 12 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 12 days ago

Must-have Proficiency with Microsoft SQL ( DDL, DML, DCL, DQL ) Working knowledge of Windows Server, Operating System Admin, CMD commands Strong analytical, problem solving, decision making, and documentation...

QA Support Engineer

  • Toronto, ON (14 miles from Markham, ON)
  • 16 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 16 days ago

This is a 100% full-time position based in our spacious office in Toronto at Yonge-Sheppard. About PheedLoop PheedLoop is a Toronto based software company that is revolutionizing the events and...

IT Support - On site

  • Ajax, ON (13 miles from Markham, ON)
  • 16 days ago
  • Ajax, ON (13 miles from Markham, ON)
  • 16 days ago

Role The Key User is a referent for the IT tools and systems used in the Amazon logistics center. He acts as a liaison between the operational teams and the IT teams, ensuring the proper use and...

IT Operations Analyst IV - Network Operations

  • Toronto, ON (14 miles from Markham, ON)
  • 16 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 16 days ago

systems and middleware for all environments May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets May maintain base...

Technical Support Engineer (CONTRACT)

  • Toronto, ON (14 miles from Markham, ON)
  • 24 days ago
  • Toronto, ON (14 miles from Markham, ON)
  • 24 days ago

Location Brookfield Place - 181 Bay Street Our Company At Brookfield Properties, the foundation of our success is firmly rooted in our people. Our company is comprised of experts across a range of...

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Markham, ON

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Markham, ON offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Markham, ON
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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