Help Desk Analyst Jobs in Markham, ON
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Profesional 2026 Intership (16 Months)
- Markham, ON
- 1 day ago
- Markham, ON
- 1 day ago
Introduction A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team...
- Toronto, ON (14 miles from Markham, ON)
- 9 days ago
- Toronto, ON (14 miles from Markham, ON)
- 9 days ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $59,500 - $84,000 CADThis role is eligible for a discretionary variable compensation award...
- Vaughan, ON (9 miles from Markham, ON)
- 10 days ago
- Vaughan, ON (9 miles from Markham, ON)
- 10 days ago
GFL is a leading provider of diversified environmental solutions, committed to sustainable waste management services. As the major diversified environmental services company in North America, we...
SAP iXp Intern - Technical Support Associate, SAP MDG
- Toronto, ON (14 miles from Markham, ON)
- 14 days ago
- Toronto, ON (14 miles from Markham, ON)
- 14 days ago
Operating systems (Windows Server, Linux, AIX, etc.) Object-oriented programming (Java, C++, ABAP, etc.) and programming logic SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, etc.)...
Sr. IT Support Analyst/Deployment Lead
- Toronto, ON (14 miles from Markham, ON)
- 18 days ago
- Toronto, ON (14 miles from Markham, ON)
- 18 days ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $76,800 - $115,200 CAD TD is committed to providing fair and equitable compensation...
Bilingual Technical Support Specialist
- Richmond Hill, ON (7 miles from Markham, ON)
- 20 days ago
- Richmond Hill, ON (7 miles from Markham, ON)
- 20 days ago
Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office...
Senior Systems Support Analyst
- Toronto, ON (14 miles from Markham, ON)
- 20 days ago
- Toronto, ON (14 miles from Markham, ON)
- 20 days ago
Tracks operating system currency, tests and certifies for deployment Conducts new operating system studies to determine the likelihood of proposed project's success in the current environment....
- Toronto, ON (14 miles from Markham, ON)
- 22 days ago
- Toronto, ON (14 miles from Markham, ON)
- 22 days ago
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $108,800 - $163,200 CAD TD is committed to providing fair and equitable compensation...
Senior Application Support Analyst
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
Requisition ID: 231637 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As the Senior Application Support Analyst, you will have an...
Senior IT Operations Analyst Team Lead
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 30+ days ago
systems and middleware for all environments May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets May maintain base...
Junior Helpdesk Support Technician (Hybrid)
- Toronto, ON (14 miles from Markham, ON)
- 45+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 45+ days ago
We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this Who we are At Aquila, we invest in category-defining B2B/B2G software...
Technical Support Analyst, Applications, Tangerine
- Toronto, ON (14 miles from Markham, ON)
- 60+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 60+ days ago
Working knowledge of Active Directory, GPOs, DNS, DHCP, IIS, DFS, Certificate and other Operating System Services....
Technical Support and Services, Hardware, Tangerine
- Toronto, ON (14 miles from Markham, ON)
- 60+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 60+ days ago
This includes comprehensive responsibilities across hardware, operating systems, software, and server hardening....
Remote Work- Toronto, ON (14 miles from Markham, ON)
- 60+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 60+ days ago
Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a full time Junior IT Helpdesk...
- Toronto, ON (14 miles from Markham, ON)
- 90+ days ago
- Toronto, ON (14 miles from Markham, ON)
- 90+ days ago
This is a 100% full-time position based in our spacious office in Toronto at Yonge-Sheppard. About PheedLoop PheedLoop is a Toronto based software company that is revolutionizing the events and...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Markham, ON
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Markham, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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