Help Desk Analyst Jobs in Ontario
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job ID 26-169 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications,...
We are seeking a highly experienced Senior Telematics Application Support Analyst to be the primary point of contact for all technical support related to our fleet's critical in-cab technologies....
Tier 2 Support Specialist Diabetes Care (Mississauga)
- Mississauga, ON
- 2 days ago
- Mississauga, ON
- 2 days ago
About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve peoples health. Were always looking towards the future, anticipating changes in medical science and...
Microsoft 365 Collaboration Technical Support Specialist
- London, ON
- 2 days ago
- London, ON
- 2 days ago
Permanent Full Time - We are looking for an experienced and proactive Microsoft 365 Collaboration Technical Support Specialist to join our IT support team. This intermediate-level role focuses on...
Minimum Qualifications: Proficiency in Mac OSX and Windows 10/11 operating systems Experience with Microsoft Office applications (PowerPoint, Excel, and Word) Basic understanding of LAN/WAN networking...
Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills and grow new ones with colleagues who have deep expertise in health and...
systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired Debugging of customer code Experience with JavaScript, jQuery, HTML...
Experience in Vendor Management, application development, database, system engineering and/or systems analysis. Understanding of banking/financial services industry. Whats in it for you?...
Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole....
Knowledge of standard operating systems. Experience with local area networking, printing operations, and site-based applications....
Do you have a passion for Technical Support? Were looking for individuals to join our client in Concord, ON as a Technical Support Specialist We're looking for individuals with high energy and a...
Senior IAM Application Support Analyst (Global Security)
- Toronto, ON
- 9 days ago
- Toronto, ON
- 9 days ago
Must-Have: Experience with IAM platforms includes MS EntraID and SailPoint Knowledge of relational database and SQL statements Experience with SSO, MFA, SAML, OAuth, OpenID Connect, LDAP, and other...
Knowledge of information systems hardening, i.e., operating systems, network devices, and application security. Proficiency with event management tools and network monitoring systems....
Do you have a passion for Technical Support? Were looking for individuals to join our client in Concord, ON as a Technical Support Specialist We're looking for individuals with high energy and a...
Responsibilities for this Position Location: 1941 Robertson Rd, Nepean, ON K2H 5B7, Canada Employment Type: Fulltime-Regular Company Description At General Dynamics Mission SystemsCanada, our...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Ontario
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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