Help Desk Analyst Jobs in Ontario
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Work Location: London, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $47,200 - $66,600 CAD TD is committed to providing fair and equitable compensation...
You might not know our name, but you know where we are. Thats because Compass Group Canada is part of a global foodservice and support services company thats the 6th largest employer in the world,...
Bilingual (French) Accounting Application Support Analyst
- London, ON
- 16 hours ago
- London, ON
- 16 hours ago
You might not know our name, but you know where we are. Thats because Compass Group Canada is part of a global foodservice and support services company thats the 6th largest employer in the world,...
About the Role: Grade Level (for internal use): 09 What you will do: Are you ready to take your IT Support skills to the next level and make a meaningful impact in a dynamic environment? Join our...
Hardware and operating system configuration, application performance and tuning....
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $76,800 - $115,200 CAD TD is committed to providing fair and equitable compensation...
systems and middleware for all environments May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets May maintain base...
Understanding of problem management methodologies Experience using call/ticketing software, Linux Skills: Microsoft - Strong knowledge of Microsoft based operating systems Experience using/troubleshooting...
Technical Support Analyst / Analyste support technique
- Toronto, ON
- 7 days ago
- Toronto, ON
- 7 days ago
Position: Short term occasional replacement [3 months contract] Position Type: Full time Hours of work: 8:30 am to 8.30 pm (with one-hour unpaid lunch), Monday to Friday Classification: A01...
We are excited to speak to you about this opportunity. If you are interested in joining our growing team, please apply to this Who we are At Aquila, we invest in category-defining B2B/B2G software...
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation...
Experience with desktop operating systems including Microsoft, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities....
Working knowledge of Active Directory, GPOs, DNS, DHCP, IIS, DFS, Certificate and other Operating System Services....
systems and middleware for all environments May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets May maintain base...
This includes comprehensive responsibilities across hardware, operating systems, software, and server hardening....
Remote WorkHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Ontario
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ontario offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Problem Management
- VPN
- Technical Troubleshooting
- Windows Server
- IT Service Management
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Cisco
- Incident Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Inventory Management
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »