IT Support and Digital Innovation Analyst

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose\: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift

Paid medical days and paid personal days

Employer RRSP Matching Contributions

Complimentary hotel nights and discounts at Hyatt properties around the world

Extended Health and Dental benefits for you and your dependents 30 days after joining

Tuition reimbursement program

2023, 2024 and 2025 Great Place to Work Certified

SUMMARY

About the Role IT Support and Digital Innovation Analyst

Salary Range\: $55,000 to $62,000

Position Summary\:

The IT Support and Digital Innovation Analyst supports the hotels day-to-day technology operations, ensuring reliable performance of systems that enable exceptional guest service and efficient hotel operations. This role is responsible for frontline technical support, system maintenance, compliance monitoring, and troubleshooting across hotel technology platforms.

In addition to core IT responsibilities, the IT Analyst will serve as the hotels AI Champion, helping departments adopt and optimize approved AI tools and digital solutions that improve guest experience, team productivity, communication, and operational efficiency.

The ideal candidate combines strong technical troubleshooting skills with curiosity, innovation, and a service-oriented mindset.

Key Responsibilities\:

IT Operations & Support

Provide daily technical support for hotel colleagues and operational systems

Troubleshoot hardware, software, network, printer, telephony, POS, and peripheral issues

Support guest-facing technologies including Wi-Fi, and in-room systems

Assist with onboarding/offboarding activities including user setup, permissions, and equipment deployment

Monitor system performance and escalate issues as required

Maintain inventory of IT assets and equipment

Coordinate with corporate IT teams, vendors, and service providers as needed

Systems Maintenance & Administration

Perform routine system maintenance, updates, and patch management

Support backup processes and system recovery procedures

Maintain documentation for IT procedures, configurations, and support activities

Ensure technology standards are maintained across hotel operations

Assist with implementation of new technologies and property system upgrades

Ad hoc requests and projects as required by IT Manager

Compliance & Security

Support compliance with Hyatt, brand, and corporate IT security standards

Assist with cybersecurity awareness and best practices across departments

Monitor and support compliance controls related to data privacy, access management, and system security

Participate in audits, vulnerability remediation, and risk mitigation activities

AI & Innovation Champion

Act as the propertys AI Champion by promoting practical and responsible use of approved AI tools

Identify opportunities where AI and automation can improve guest experience and operational efficiency

Support hotel departments in adopting AI solutions for communication, reporting, workflow efficiency, and service enhancement

Provide training and guidance to colleagues on effective AI tool usage

Partner with operational leaders to pilot innovative digital solutions

Stay informed on emerging hospitality technology and AI trends

Diploma or degree in Information Technology, Computer Science, or related field preferred

Applicable IT Certification such as Microsoft, Network+, Security+ considered an asset

2+ years of IT support experience, preferably in hospitality or service environments

Experience supporting Windows environments, mobile devices, networks, Microsoft 365, and hotel operational systems preferred

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Ability to manage multiple priorities in a fast-paced hotel environment

Interest in AI technologies, automation, and digital innovation

Knowledge of hospitality systems such as PMS, POS, Service Now is an asset

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.