Help Desk Consultant, Information Technology (CUPE) (2) - Full Time - Markham Stouffville Hospital

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

• You encompass Oak Valley Healths core values and live the words of respect, trust, commitment, compassion and courage

• You are a patient and/or client centered individual who performs at an exemplary standard

• You are a team player with excellent communication, critical thinking and prioritization skills

Posting Closing Date: EOD June 5th

What we are looking for:

As part of the Digital Health team, our Helpdesk Consultants draw upon their effective client centric approach and technical skills to triage incidents and requests from our community throughout the Hospital, remote and external partners. You will support modern end user computing, including productivity applications, hardware, and our Health Information System. Further responsibilities include hardware and software installation, troubleshooting, sending organizational communication related to outages and system upgrades, and end user training.

What you bring to the role:

• Completion of a recognized post-secondary computer-related program

• ITILv4 Foundation certification in-progress or completed required

• Minimum 2 years recent related experience supporting end user computing

• 1-2 years of healthcare related help desk experience preferred

• Recent related experience with BYOD and mobile device support with smartphones and tablets

• Working knowledge of Microsoft 365, the latest Microsoft Office suites and Operating Systems

• Previous experience in a Helpdesk Call Centre, including logging into an ACD system, answer calls and recording user requests in a ticket management system?

• Experience imaging, configuring and deploying new workstations, peripherals and application software

• Experience with MEDITECH is an asset

• Experience with VDI technologies is an asset

• Proficient in supporting and troubleshooting barcode, label and multifunction printers

• Ability to support and provide ongoing support to A/V conference rooms and events

• Proven analytical and prioritization skills with attention to detail and timelines

• Demonstrated initiative and sound judgement with effective resourcing and follow-through skills

• Excellent interpersonal, communication and organizational skills with a well-developed customer service focus

• Ability to work effectively both independently and as a member of a team

• Must be able to travel between sites currently 3 locations (Markham, Uxbridge and Toronto)

• Demonstrated good attendance and performance records with the ability to maintain these same standards

• Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

Work Schedule:

Monday to Friday, day shifts.

Please note schedules may change due to operational needs.

Compensation:

Range:

Who we are:

Oak Valley Health is one of Ontarios leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and childrens services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canadas most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB .