Help Desk Analyst Jobs in Hamilton, OH
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Mason City Schools - Technology Support Specialist
- Greater Cincinnati School Application Consortium
- Mason, OH (11 miles from Hamilton, OH)
- 14 hours ago
- Mason, OH (11 miles from Hamilton, OH)
- 14 hours ago
Job Title: Technology Support Specialist Location: Mason City Schools Department: Innovation Office Reports to: Director of Technology and Innovation Performance Responsibilities The Technology...
In PersonSoftware Support Specialist - Technical
- London Computer Systems
- Cincinnati, OH (18 miles from Hamilton, OH)
- 2 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 2 days ago
Are you the go-to problem-solver when it comes to tech questions? London Computer Systems ( LCS ) is hiring Software Support Specialist s - Technical to join our Product Support team. You’ll...
Hybrid- The Kemtah Group
- Cincinnati, OH (18 miles from Hamilton, OH)
- 2 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 2 days ago
system, Office applications, Outlook, and SharePoint Ability to help others while meeting individual performance goals Reliable customer support Competent technical troubleshooting A passion for Service...
In PersonTechnology Support Representative
- Butler County Area Application Consortium
- Hamilton, OH
- 2 days ago
- Hamilton, OH
- 2 days ago
Position Type: Information Technology (IT) Date Posted: 6/1/2026 Location: Talawanda School District District: Talawanda Schools Technology Support Representative Candidates must...
In PersonDeskside/ Desktop Support Technician
- E-Solutions Inc.
- Cincinnati, OH (18 miles from Hamilton, OH)
- 4 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 4 days ago
The technician performs break/fix troubleshooting, fault diagnosis, and resolution for desktop environments and core operating systems....
In Person- Pinnacle Partners
- Cincinnati, OH (18 miles from Hamilton, OH)
- 4 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 4 days ago
Install hardware and software including operating system and office applications. Perform required quality assurance checks as needed....
In Person- PATH FORWARD IT LLC
- Cincinnati, OH (18 miles from Hamilton, OH)
- 6 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 6 days ago
Details 16 hours ago Qualifications On-site technical support Technical support via phone IT user and group management GPO Phone communication Client rapport building Incident management software Operating...
Remote- LayerCake Technologies
- Cincinnati, OH (18 miles from Hamilton, OH)
- 6 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 6 days ago
system updates Mid-level Incident Escalation Software installation Network infrastructure Hyper-V System maintenance VLAN DHCP Patch management Computer management Incident management operations support...
Remote- Service Global, Inc.
- Trenton, OH (3 miles from Hamilton, OH)
- 6 days ago
- Trenton, OH (3 miles from Hamilton, OH)
- 6 days ago
Excellent troubleshooting skills on Desktops, Laptops, Windows operating systems, and hardware issues....
In Person- Element Materials Technology
- Cincinnati, OH (18 miles from Hamilton, OH)
- 6 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 6 days ago
Essential Skills Strong experience supporting Microsoft Windows operating systems. Solid knowledge of Microsoft 365 applications and services....
Remote- Xavier University
- Cincinnati, OH (18 miles from Hamilton, OH)
- 7 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 7 days ago
Proficiency working with and troubleshooting Windows and Mac operating systems, printers, peripherals, mobile devices (iOS and Android) Proficiency working with and troubleshooting Office 365....
In PersonHybrid in Fairfield, OH Our client requires a hybrid support professional who will handle incident work, fulfill service requests, and provide hands-on technical support. The role includes...
HybridSenior IT Service Desk Technician - Cincinnati, OH
- Messer Construction
- Cincinnati, OH (18 miles from Hamilton, OH)
- 11 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 11 days ago
This position requires knowledge of: Microsoft Operating Systems, Office Suite including O365, Active Directory, as well as basic end-user devices and basic network functionality....
In PersonDistrict Technology Support Specialist
- Edgewood City Schools
- Trenton, OH (3 miles from Hamilton, OH)
- 13 days ago
- Trenton, OH (3 miles from Hamilton, OH)
- 13 days ago
District Technology Support Specialist Edgewood City Schools West Elementary - Fairfield, Ohio North Elementary - Hamilton, Ohio District - Trenton, Ohio District - Trenton, Ohio District -...
In PersonInstructional Assistant (IT Support)
- Per Scholas
- Cincinnati, OH (18 miles from Hamilton, OH)
- 15 days ago
- Cincinnati, OH (18 miles from Hamilton, OH)
- 15 days ago
Instructional Assistant (IT Support) Per Scholas - 4.1 Cincinnati, OH Job Details Full-time $18 an hour 3 hours ago Benefits Paid parental leave AD&D insurance Paid holidays Disability insurance...
In PersonDemographic Data for Hamilton, OH
Moving to Hamilton, OH? Find some basic demographic data about Hamilton, OH below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Hamilton, OH
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hamilton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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