Desktop Engineer L1

Desktop Engineer L1 Trenton OH - USA Apply Now a day ago Minimum Experience: 4-6 Years Role and Responsibilities: Experience in providing VIP support and soft skills to handle users. Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software. Conscious & adhere to information & data security/compliance. Perform onsite updates, configuration changes, or software installations and security patches. Meet PC refresh targets and OS build PCs for new joiners. Meet 100% SLA for Incidents and Service Requests Manage, maintain, and protect customers' physical IT assets. Provide technical support and set up during special events such as conferences. Provide onsite technical assistance to authorized users. Provide technical support for Teams meeting rooms. Excellent troubleshooting skills on Desktops, Laptops, Windows operating systems, and hardware issues. Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting of network issues. Excellent listening skills & ability to communicate in English. Should be able to travel (Drive down) to nearby customer locations when necessary. Coordination with the offshore team and third-party vendors for break-fix. Flexibility to work in on-call support for critical issues during weekend/after business hours. Participate in weekly/monthly customer meetings and provide activity reports. Interest in working in a brewery (Production) environment with personal protective equipment (PPE) Secondary Skills: Good understanding of Incident & request ticket handling ServiceNow or similar ticketing tool. Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC Job Number JO-2605-37960 Job Function IT Support Work Type Onsite Employment Type Full Time Salary Competitive Apply Now