Help Desk Analyst Jobs in Ohio
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
In our tuition-free Tech Fundamentals program, you will master the basics of IT with real-world applications. What's Included in Tech Fundamentals - Up to 20 weeks of instructor-led virtual...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Skills Help desk support, Troubleshooting, Service desk, Support, Phone support, Servicenow, comptia, certification and accreditation Top Skills Details Help desk support, Troubleshooting,Service desk...
systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required Familiarity with mobile device hardware and operating systems (iOS/Android...
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
IT Service Desk Analyst Cincinnati, OH, USA Req #4718 Friday, June 13, 2025 *This position offers an in office work arrangement with a requirement to be local in the Cincinnati region. Applicants...
* 3+ years in a customer service/call center environment * Eagerness to provide support for password resets, basic Windows OS issues, network connectivity and mobile device issues * Strong level...
If you are a GPI employee, please click the Employee Login before applying. At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that...
The company currently has 25,000 PC's in their environment, with over 10,000 that are 5+ years old and 2000+ that are 9+ years old. In the past, they have purchased all of their machines and have...
Will accept minimum of two years of professional work experience in lieu of education + Must have a working knowledge of computers and operating systems + Basic experience with desktop troubleshooting...
Service Desk Technician - Bilingual Dutch/English
- Cincinnati, OH
- 2 days ago
- Cincinnati, OH
- 2 days ago
. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...
RPA Support Engineer Genesis10 35.00 45.00 Hour life insurance, 401(k) United States, Ohio, Columbus Jun 07, 2025 Genesis10 is currently seeking an RPA Support Engineer Specialist: III (Senior)...
Tier 2 Technical Support Vaco $85,000.00 - $90,000.00 / yr United States, Ohio, Columbus Jun 07, 2025 A Vaco client in Columbus Ohio is in search of an experienced Tier 2 Support Analyst to...
Desktop Support Technician JOB LOCATION: Cincinnati OH WAGE RANGE*: $20-21/hr. W2 JOB NUMBER: 25-02972 REQUIRED EXPERIENCE: Must be able to obtain a public trust 4 + years of related experience...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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