Help Desk Analyst Jobs in Ohio
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
TEKsystems is seeking a Help Desk Analyst for one of our clients based in Cleveland, Ohio....
The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user...
Minimum Technical Requirements: Understanding of major Microsoft operating systems and software products, including, but not limited to, Windows 10/11, Windows Service 2012, 2016, 2019, 2022 Microsoft...
Job Type Full-time Description Overview: Are you a student passionate about software, customer support, and solving real-world technical challenges? Modula Inc. is seeking a Software Support...
TitleService Desk TechnicianReq NumberINF-25-00009Requisition CategoryActiveFull-Time/Part-TimeFull-TimeLocationRemote, USADescriptionPay Rate:The annual base salary range for this position TBD....
#LI-LS3 #LI-ONSITE Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, intrusion prevention, intrusion prevention system, intrusion detection, intrusion detection...
desk support, Help desk, Windows, Troubleshooting, Customer service, Active directory Top Skills Details Help desk support,Help desk,Windows,Troubleshooting,Customer service Experience Level Intermediate...
Skills Help desk, Help desk support, Troubleshooting, Support, Service desk, Technical support, certification and accreditation Top Skills Details Help desk, Help desk support, Troubleshooting, Support...
ONSITE-USC Roles and Responsibilities -Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required....
Role: Support Engineers with EUC Support Function: Help Desk Support Job Location: Cleveland, Ohio office in the USA 100% onsite role....
L2 Support Engineer - Ohio, Florida, Kentucy, NY, IL, TX, NC, MA, AL, VA, DE, DC
- Florida, OH
- 1 day ago
- Florida, OH
- 1 day ago
Role: L2 Technical Support - PC Migrations No. of openings, 48+ Long Term Contract Locations: Locations below mentioned with zip code to find local candidates for this role. Strother, KS, 67005...
We're seeking a hands-on IT Support Technician for a contract role with a strong potential for extension. This is an onsite opportunity in a dynamic office environment, perfect for someone with a...
Assoc Technical Support Analyst - CVR About Us: CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related...
Posting Number: Stu001562 Posting Type: Student - Open to All Current ONU Students Job Title: Student Employment - IT Help Desk Advanced Student Technician Position Type: Student Department:...
Posting Number: Stu001561 Posting Type: Student - Open to All Current ONU Students Job Title: Student Employment - IT Help Desk Student Technician Position Type: Student Department: Information...
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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