Help Desk Analyst Jobs in Ohio
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Urgent - "Desktop Support Analyst" - Cincinnati, OH (Onsite) - CG
- Cincinnati, OH
- 3 hours ago
- Cincinnati, OH
- 3 hours ago
Microsoft Desktop Family Operating System (Win 7/10). Beginner knowledge on Active Directory, Group Policy. Active Directory & GPO....
Classification Purpose: The primary purpose of the IT Support Analyst classification is to provide technical support by installing and configuring desktop equipment, software and printers....
Provides technical support for end-users' desktop hardware and software issues. Troubleshoots, installs, and configures systems, supporting users remotely, and ensuring timely resolution of IT...
Engineering Operations Technician, Operations, IT, & Support Engineering
- New Albany, OH
- 1 day ago
- New Albany, OH
- 1 day ago
How would you like to be a part of Earths most customer-centric company? You would work with teams of front-line responders who support the operations of some of the worlds most innovative data...
Current Employees: If you are currently employed at SOMC please log into UKG Pro to use the internal application process. Department: Information Systems Shift/Schedule: Full Time (Salaried),...
Systems Support Analyst - Maximo -- Columbus, OH -- Onsite -- 65221
- Columbus, OH
- 2 days ago
- Columbus, OH
- 2 days ago
Systems Support Analyst - Maximo -- Columbus, OH -- Onsite -- 65221 (Columbus, OH) | 2025-08-05 09:40:37 Easy Apply Job Code : JPC - 65221 Job Description Systems Support Analyst - Maximo - 65221...
Learn new skills and actively develop toward a Help Desk Analyst 2....
Desktop Support Technician Cincinnati, OH | 3 - 8 years of experience 04-Sep-2025 Job Description Must Have Technical/Functional Skills 1. Exp in Desktop support /End user support Engg. 2....
Job Title: Systems Support Analyst Location: Columbus, OH (Onsite 5 days/week) Type: 12mo Contract-to-hire (conversion based on performance) Position Overview: Will provide planning, analysis, and...
system installation tools Load and unload computer equipment and maintain a clean, organized workspace Conduct quality control (QC) checks on hard drives and ensure proper image deployment for various...
Job Posting End Date** 08-11-2025 Please note the job posting will close on the day before the posting end date. **Job Summary** Part of a larger team delivering high quality Computer, Network,...
System (Win 7/10) Beginner knowledge on Active Directory, Group Policy Active Directory & GPO Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App &...
The primary purpose of the IT Support Analyst classification is to provide technical support by installing and configuring desktop equipment, software and printers. Troubleshoots and corrects...
Location: Middleburg Heights, OH (4 days in office, 1 day remote, first 6 months 100% onsite) Department: Infrastructure & Technology Operations (ITO) Reports To: Director of ITO Overview We’re...
PURPOSE OF POSITION This position is responsible for providing Aultman Health Foundation employees, patients, and visitors assistance in obtaining service from the support services listed below....
Demographic Data for Ohio
Moving to Ohio? Find some basic demographic data about Ohio below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Ohio
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Ohio offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Cisco
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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