Deskside/ Desktop Support Technician
(Cincinnati, OH, 45253) | 05/26/26
Job Description
The details of the position below:
Title: Desktop support Technician
Location: Cincinnati, OH 45249
Type: Contract 1 Year
Job Description
The Band 2 Desktop Technician provides day-to-day local and remote desktop support. Responsibilities include handling inbound calls, responding to support tickets, troubleshooting hardware, software, and application issues, and documenting solutions in the ticketing system.
The role involves coordinating with supervisors and managers to ensure operational consistency across shifts within the IT Support Center. The technician performs break/fix troubleshooting, fault diagnosis, and resolution for desktop environments and core operating systems.
The ideal candidate will have 2-3 years of experience supporting Windows desktop environments and the ability to support enterprise applications and infrastructure.
Key Responsibilities
Technical Support
Provide first and second level technical support and issue resolution for end users.
Troubleshoot hardware, software, and application issues through ticketing systems.
Work with third-party vendors to resolve complex technical issues when necessary.
Provide timely updates to users regarding issue status and resolution.
System Support
Install, upgrade, and support:
Windows 7, Windows 8.1, Windows 10
Microsoft Office 2010 and later
Collaboration tools such as enterprise messaging applications
Support Apple macOS devices where required.
Install and troubleshoot printers, scanners, and other peripherals.
Required Qualifications & Skills
Education
Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Certifications (Preferred)
CompTIA A+
Microsoft Certified Professional (MCP) or equivalent.
Technical Skills
Windows operating systems administration
Microsoft Active Directory and Group Policy
Microsoft Office 365
PC hardware installation and troubleshooting
Enterprise antivirus solutions
Helpdesk / ITSM ticketing systems
Mobile device management for iOS and Android
Enterprise encryption and endpoint management tools
Deskside/ Desktop Support Technician1support W2United States
(Cincinnati, OH, 45253) | 05/26/26
Job Description
The details of the position below:
Title: Desktop support Technician
Location: Cincinnati, OH 45249
Type: Contract 1 Year
Job Description
The Band 2 Desktop Technician provides day-to-day local and remote desktop support. Responsibilities include handling inbound calls, responding to support tickets, troubleshooting hardware, software, and application issues, and documenting solutions in the ticketing system.
The role involves coordinating with supervisors and managers to ensure operational consistency across shifts within the IT Support Center. The technician performs break/fix troubleshooting, fault diagnosis, and resolution for desktop environments and core operating systems.
The ideal candidate will have 2-3 years of experience supporting Windows desktop environments and the ability to support enterprise applications and infrastructure.
Key Responsibilities
Technical Support
Provide first and second level technical support and issue resolution for end users.
Troubleshoot hardware, software, and application issues through ticketing systems.
Work with third-party vendors to resolve complex technical issues when necessary.
Provide timely updates to users regarding issue status and resolution.
System Support
Install, upgrade, and support:
Windows 7, Windows 8.1, Windows 10
Microsoft Office 2010 and later
Collaboration tools such as enterprise messaging applications
Support Apple macOS devices where required.
Install and troubleshoot printers, scanners, and other peripherals.
Required Qualifications & Skills
Education
Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Certifications (Preferred)
CompTIA A+
Microsoft Certified Professional (MCP) or equivalent.
Technical Skills
Windows operating systems administration
Microsoft Active Directory and Group Policy
Microsoft Office 365
PC hardware installation and troubleshooting
Enterprise antivirus solutions
Helpdesk / ITSM ticketing systems
Mobile device management for iOS and Android
Enterprise encryption and endpoint management tools
Deskside/ Desktop Support Technician1support W2United States
Job ID: 523044315
Originally Posted on: 5/30/2026
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