Help Desk Analyst Jobs in Blue Ash, OH

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 39 Jobs

Technical Support Associate Analyst

Fairfield, OH (14 miles from Blue Ash, OH)
1 day ago

Fairfield, OH (14 miles from Blue Ash, OH)
1 day ago

May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer...

Hardware Support Technician

Cincinnati, OH (8 miles from Blue Ash, OH)
2 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
2 days ago

Must Have: solid understanding of the Linux operating system which manages the communications between software and equipment hardware. a solid understanding of computer firmware (the automatic tests...

Level II Technician

Cincinnati, OH (6 miles from Blue Ash, OH)
2 days ago

Cincinnati, OH (6 miles from Blue Ash, OH)
2 days ago

Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. Active Directory knowledge is a plus....

Desktop Analyst 1

Cincinnati, OH (8 miles from Blue Ash, OH)
3 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
3 days ago

System (Win 7/10)· Beginner knowledge on Active Directory, Group Policy· Active Directory & GPO· Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App...

Systems Support Analyst Specialist

Cincinnati, OH (8 miles from Blue Ash, OH)
3 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
3 days ago

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global...

Service Desk Technician - Bilingual Spanish/English (TIER 1)

Cincinnati, OH (8 miles from Blue Ash, OH)
4 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
4 days ago

. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices...

IT Support Technician

Florence, KY (22 miles from Blue Ash, OH)
5 days ago

Florence, KY (22 miles from Blue Ash, OH)
5 days ago

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply...

Customer Support Engineer I (CRM)

Cincinnati, OH (8 miles from Blue Ash, OH)
5 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
5 days ago

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform...

Level 2 Technician

Erlanger, KY (19 miles from Blue Ash, OH)
6 days ago

Erlanger, KY (19 miles from Blue Ash, OH)
6 days ago

Pay range: $29-32/hour This individual will provide technical support while being in charge of the status of all incidents and requests, reporting to the PC Support Supervisor and the Sr. Manger...

Service Desk Technician (Tier 1)

Cincinnati, OH (8 miles from Blue Ash, OH)
8 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
8 days ago

Help Desk Analyst I

Cincinnati, OH (8 miles from Blue Ash, OH)
8 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
8 days ago

KPMG is currently seeking a Help Desk Analyst I to join our Digital Nexus technology organization....

Window Server Support Engineer

Cincinnati, OH (8 miles from Blue Ash, OH)
8 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
8 days ago

Knowledge of Server Operating Systems. Experience with and understanding of routers and firewalls....

Desktop Support Engineer -Onsite

Cincinnati, OH (8 miles from Blue Ash, OH)
9 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
9 days ago

Desktop Support Engineer -Onsite Location: Cincinnati, Ohio Please note, this role is not able to offer visa transfer or sponsorship now or in the future* We are seeking a Systems Engineer with 2...

Technical Support Representative, Tier1

Cincinnati, OH (8 miles from Blue Ash, OH)
9 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
9 days ago

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global...

IT Support Analyst II

Cincinnati, OH (8 miles from Blue Ash, OH)
9 days ago

Cincinnati, OH (8 miles from Blue Ash, OH)
9 days ago

Perform installations, configurations, and updates of operating systems, software applications, and hardware. 9. Assist with routine maintenance tasks, including updates and patches. 10....

View all 39 jobs

Demographic Data for Blue Ash, OH

Moving to Blue Ash, OH? Find some basic demographic data about Blue Ash, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Blue Ash, OH

Local

National

Total Population

11,799,441

Number of Businesses

250,936

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Help Desk - Technician

To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Technician

Salary for Help Desk Analyst Jobs in Blue Ash, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Blue Ash, OH offer the following education background

Bachelor's Degree

43.8%

Master's Degree

23.0%

Associate's Degree

14.4%

Vocational Degree or Certification

9.7%

High School or GED

6.3%

Doctorate Degree

1.6%

Some College

0.9%

Some High School

0.3%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Blue Ash, OH

2-4 years

36.5%

Less than 1 year

25.1%

1-2 years

23.2%

4-6 years

10.7%

None

3.2%

6-8 years

0.8%

10+ years

0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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