Help Desk Analyst Jobs in Charlotte, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Application Support Analyst
- DPR Construction
- Charlotte, NC
- 2 hours ago
- Charlotte, NC
- 2 hours ago
Job Description Application Support Analyst - Productivity & Collaboration Position Summary DPR Construction is seeking an Application Support Analyst to support enterprise productivity,...
In PersonMICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
In PersonOracle PLSQL Production Support Engineer
- LTIMindtree
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
Oracle PLSQL Production Support Engineer Primary Skills Informatica Oracle PLSQL. 4 to 10 years of production support experience in financial services preferably in regulatory reporting. Strong...
In PersonTechnical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
HybridDesign Technology Support Specialist (AEC Technology)
- Core States Group
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to...
In PersonTechnical Support Representative I
- DNP Imagingcomm America Corporation
- Concord, NC (20 miles from Charlotte, NC)
- 5 days ago
- Concord, NC (20 miles from Charlotte, NC)
- 5 days ago
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking, Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems...
In PersonTechnical Support Engineer - Level 1
- Park Place Technologies
- Charlotte, NC
- 6 days ago
- Charlotte, NC
- 6 days ago
A knowledge of operating systems (Windows, Lunix, Unix) and scripting. Windows server management / patching experience....
In PersonAt SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our...
In PersonTechnical Support Engineer, II
- Jack Henry & Associates Inc.
- Charlotte, NC
- 6 days ago
- Charlotte, NC
- 6 days ago
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our...
In PersonTEKsystems is looking to hire a Application Network Support Analyst to join one of our top financial clients. No C2C (Must work on TEKsystems direct W2) Skills Required: PowerShell scripting:...
Hybrid Contract. * Configures, supports, and maintains Windows 11, IOS, and Android Operating Systems. * Assists in technical evaluations of new and emerging AV products and recommends new technology for opportunities...
In Person ContractJob Title : Desktop Support Location : 2730 West Tyvola Road Charlotte, NC 28217-4578 Duration : 12+ months Contract (with possible extension) Job Description: • Experience with deskside support...
In PersonCloud Support Engineer (AWS/Azure) Charlotte, NC, USA
- Vanguard Group, Inc.
- Charlotte, NC
- 8 days ago
- Charlotte, NC
- 8 days ago
Cloud Support Engineer (AWS/Azure) Core Responsibilities: Design, build, and support cloud-based integration and data transmission solutions using AWS services and modern development practices....
HybridSenior IT Support Engineer (Endpoint / Site Lead)
- TEKsystems
- Davidson, NC (19 miles from Charlotte, NC)
- 14 days ago
- Davidson, NC (19 miles from Charlotte, NC)
- 14 days ago
Senior IT Support Engineer to serve as the primary daytime technical resource in Davidson, NC. This is a hands-on role with a mix of advanced support, endpoint engineering, and onsite leadership...
In PersonProduction Support Engineer III
- Truist Financial Corporation
- Charlotte, NC
- 15 days ago
- Charlotte, NC
- 15 days ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
In PersonDemographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Charlotte, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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