Help Desk Analyst Jobs in Charlotte, NC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Apple Genius - IT Support Technician
- Huntersville, NC (12 miles from Charlotte, NC)
- 10 hours ago
- Huntersville, NC (12 miles from Charlotte, NC)
- 10 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
THE TEAM YOU WILL BE JOINING A privately-held services company with 50 years of success and national recognition and a strong presence in the local Charlotte market. Strong focus from leadership...
Production Support Engineer Contractor place Charlotte, North Carolina calendar_today 24 Apr 2025 Akkodis is seeking a Production Support Engineer for a Contract job with a client in Charlotte,...
Beacon Hill is now hiring for PC technicians in Charlotte, NC. This is an on-site role that could require driving to different sites in the city so reliable transportartion is a must have. This is...
- Gastonia, NC (22 miles from Charlotte, NC)
- 2 days ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 2 days ago
Must possess current technical knowledge of personal computers and related peripherals, PC hardware components, operating systems, management utilities and applications....
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated...
At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our...
SUMMARY: The position of Core Banking Support Specialist is responsible for providing support for the daily operational activities of the bank as well as support for project and initiative work...
systems, web services, programming languages, network devices and attack vectors Advanced expertise reviewing and analyzing log files, data correlation and packet captures Script writing and programming...
Req ID: 320645 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
systems and software A good understanding of network systems and protocols as well as server hardware and operating systems ABOUT DP WORLD Trade is the lifeblood of the global economy, creating opportunities...
Help Desk II 3.8 3.8 out of 5 stars Charlotte, NC 28277 Job Description First point of contact for users and customers. Provides first-tier technical support to end users on issues of basic...
Job Opportunity in Charlotte, NC Join our dynamic team in Charlotte, NC, a vibrant city known for its rich culture and thriving tech industry. We are seeking a dedicated professional to provide...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
These systems include but are not limited to: complex networks (mobile routers and data modems), operating systems (Windows, Linux, IOS, etc.), communications hardware (data, radio, VoIP), SCADA systems...
Demographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Charlotte, NC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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