Help Desk Analyst Jobs in North Carolina
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Engineer Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in delivering responsive, high-quality support to customers across our software...
NC Help Desk Support Technician (Field/Onsite) (55192)
- Durham, NC
- 9 hours ago
- Durham, NC
- 9 hours ago
The ITS Desktop Support Technician reports to the ITS Manager and is responsible for computer operations, helpdesk services, installation and support for new and existing computer systems and...
Innovate, collaborate, and succeed together. The Division of Employment Security is looking for a Help Desk Technician to join our team. Salary Grade: DT05 Salary Range: $58,757 - $70,403...
We are seeking a highly skilled and customer-focused Desktop Support Specialist to provide technical support across both corporate and manufacturing environments. This role supports users ranging...
Senior Desktop Systems Engineer accountable for Office 365 endpoint client design and build. The resource is responsible for the Office Professional Plus client design, build process, packaging...
Technology Assistant This role focuses on daily break fix opportunities across the school district. As a district level support staff, this person will work face to face with students, teachers,...
Job title : L2 Application Support Analyst Location: Nashville, TN or Raleigh, NC Job Summary: We are looking for an experienced L2 Application Support Analyst to join our team. The candidate...
Responsible for providing APS operational support for Horizon's build and deploy tools that includes Jenkis, Aritifactory, Ansible Tower, release orchestration tool XLR, RedHat OpenShift,...
A skilled Windows operating system engineer should have the following required skills: 1....
Remote WorkMerchant Services Production Support Engineer Merchant Services Production Support Engineer
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
Ruby On Rails Skills: Analytical Thinking Application Development Automation Production Support Risk Management Adaptability Architecture DevOps Practices Solution Delivery Process Solution Design Business...
IT Support Associate - Level IV IT Support Associate - Level IV
- Maxton, NC
- 1 day ago
- Maxton, NC
- 1 day ago
QUALIFICATIONS Additional Information: Proficient in troubleshooting and resolving issues with the Windows operating system in a corporate environment....
Business Technical Support I, Spectrum Business Business Technical Support I, Spectrum Business
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
Business Technical Support I, Spectrum Business Spectrum 3.5 ( ) Charlotte, NC Why you should apply for a job to Spectrum : 4.2/5 in supportive management 63% say women are treated fairly and...
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...
Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Cisco
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- General Repair
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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