Help Desk Analyst Jobs in North Carolina
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Cloud Engineering Support Specialist II, O365 (RapidScale)
- Raleigh, NC
- 30+ days ago
- Raleigh, NC
- 30+ days ago
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash...
At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash...
THE TEAM YOU WILL BE JOINING A privately-held services company with 50 years of success and national recognition and a strong presence in the local Charlotte market. Strong focus from leadership...
Production Support Engineer Contractor place Charlotte, North Carolina calendar_today 24 Apr 2025 Akkodis is seeking a Production Support Engineer for a Contract job with a client in Charlotte,...
Beacon Hill is now hiring for PC technicians in Charlotte, NC. This is an on-site role that could require driving to different sites in the city so reliable transportartion is a must have. This is...
Job Title: Tier 2 Desktop Technician Work Location: Asheville, NC (full-time onsite; situational telework only) Clearance Required: US Citizen; Public Trust (National Agency Check with Inquiries...
Must possess current technical knowledge of personal computers and related peripherals, PC hardware components, operating systems, management utilities and applications....
Client Support Team The Client Support Team will provide direct contact with Assurants customers, high-profile client representatives, and service partners to reduce and resolve delays in service....
Remote WorkJob#: 2072602 Job Description: Position: Desktop Support / Service Desk Analyst Location: Fully onsite - Raleigh, NC Duration: 12 months Pay Rate Range: $28-30/hr. Day to Day Responsibilities:...
. - Install, configure, and update operating systems, drivers, and software applications....
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs...
Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast - an advanced software as a service (SaaS) image storage and reporting solution...
Business Analyst for ServiceNow and 3rd Party applications is a NORAM based role either in RTP (Raleigh-Durham), NC or Salt Lake City, UT. As a BA, the candidate will have minimum of 3 years of...
Skill in installing, configuring, and updating operating systems and applications....
Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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