Help Desk Analyst Jobs in North Carolina
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job Description Application Support Analyst - Productivity & Collaboration Position Summary DPR Construction is seeking an Application Support Analyst to support enterprise productivity,...
In PersonRole Name - Azure VDI Midpoint Engineer Location: Raliegh, NC Duration: 6 Months ROLE_DESCRIPTION This role is for a contingent resource to function as a mid-level engineer as part of Enact...
HybridSoftware Support Engineer Raleigh, NC Are you a creative technical problem solver? Are you driven to fix whats not working or make things work better? If so, our team members are transforming how...
In PersonMICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
In PersonOracle PLSQL Production Support Engineer
- LTIMindtree
- Charlotte, NC
- 1 day ago
- Charlotte, NC
- 1 day ago
Oracle PLSQL Production Support Engineer Primary Skills Informatica Oracle PLSQL. 4 to 10 years of production support experience in financial services preferably in regulatory reporting. Strong...
In PersonPosition Summary The Service Desk Specialist I is part of the ITIL-aligned Service Desk team, which provides support and service to customers across the organization to effectively resolve their...
RemoteHCS Desktop Support Specialist - ISD End User Support
- UNC Health Care
- Raleigh, NC
- 1 day ago
- Raleigh, NC
- 1 day ago
Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary:...
In PersonHelp Desk Technician-Information Technology-Full Time
- Pinehurst
- Pinehurst, NC
- 2 days ago
- Pinehurst, NC
- 2 days ago
CULTURE: Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is,...
In Person Full TimeInstitutional Systems Support Specialist
- Alamance Community College
- Graham, NC
- 2 days ago
- Graham, NC
- 2 days ago
The Institutional Systems Support Specialist provides administrative and technical support for institutional systems, processes, and tools that support the Colleges academic operations and...
In PersonStaff Enterprise Support Engineer
- 8100 United States - Genesys Cloud Services, Inc.
- NC
- 2 days ago
- NC
- 2 days ago
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered...
RemoteBuild Your Career with Ashley Application Support Analyst Lead Schedule: Sun-Thur 10:30pm-7am CST (ONSITE) What Will You Do? The Lead Application Support Analyst is responsible for providing...
In PersonTechnical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
Hybrid- MILWAUKEE ELECTRIC TOOL CORP
- Brevard, NC
- 4 days ago
- Brevard, NC
- 4 days ago
Intermediate knowledge of Windows Server Operating Systems to support business critical applications....
In PersonDesign Technology Support Specialist (AEC Technology)
- Core States Group
- Charlotte, NC
- 4 days ago
- Charlotte, NC
- 4 days ago
At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to...
In PersonResponsibilities Support expertise in following operating system platforms: Microsoft Windows's, Microsoft Windows 7, Microsoft Windows XP, and Mac OS X Support expertise in following Microsoft products...
In PersonDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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