Help Desk Analyst Jobs in North Carolina
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the...
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
Technology Support Specialist- Charlotte Job#: 2077883 Job Description: Our great client in Charlotte, NC has an immediate opening for a Technology Success Consultant. This is a 6 month contract...
Infrastructure Platform Support Engineer with Gen AI
- Charlotte, NC
- 21 hours ago
- Charlotte, NC
- 21 hours ago
Infrastructure Platform Support Engineer with Gen AI Infrastructure Platform Support Engineer Hartford, CT OR Charlotte, NC (Onsite) 12 Months Infrastructure Platform Support Engineer (Infra /...
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
Senior ETL Support Engineer (Bank/ Finance Domain)
- Charlotte, NC
- 22 hours ago
- Charlotte, NC
- 22 hours ago
Senior ETL Support Engineer (Bank/ Finance Domain) R ole : Senior ETL Support Engineer (Bank/ Finance Domain) Location : Charlotte, NC Experience : 8+ years Key Skills : Ab Initio Administration &...
SQL and relational databases. Familiar with tools like Splunk, AppDynamics, ELK, Control-M, etc....
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
systems; both server and workstation Understanding of Microsoft Office Suite Understanding of network infrastructure and concepts Requirements Two-year degree in computer-related studies or certification...
Job Description Description SAIC is seeking a dedicated and skilled PC Technician to join our team in support of the USSOCOM SITEC 3 contract. This key role demands a high level of operational...
Job Summary Summary Posted: Jun 13, 2025 Role Number: 200609148 Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we...
LOCATION: Asheville, NC – this is an office-based position at our Ridgefield office in Asheville, NC. Prefer the person in this role to live in North Carolina or within 40 miles of the NC border....
The position will require basic IT skills in relation to networking, hardware, databases, and operating system level knowledge....
CTG is seeking to fill a PC Technician II opening for our client in Raleigh, NC. Location: Raleigh, NC Duration: Ongoing Contract Duties: Provide daily technical support for desktops, laptops,...
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in North Carolina
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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