Help Desk Analyst Jobs in Concord, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
In Person Contract- TEKsystems c/o Allegis Group
- Cambridge, MA (13 miles from Concord, MA)
- 3 hours ago
- Cambridge, MA (13 miles from Concord, MA)
- 3 hours ago
Position Overview: We are seeking a Lab IT Support Specialist to provide dedicated technical support within a laboratory setting. This role will partner closely with scientists, vendors, and lab...
In PersonSupply Chain Operations Support Specialist
- Mass General Brigham
- Somerville, MA (14 miles from Concord, MA)
- 10 hours ago
- Somerville, MA (14 miles from Concord, MA)
- 10 hours ago
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to...
In Person- Lunenburg Public Schools
- Lunenburg, MA (20 miles from Concord, MA)
- 11 hours ago
- Lunenburg, MA (20 miles from Concord, MA)
- 11 hours ago
About the Role:The Lunenburg Public Schools is seeking a dedicated and skilled Computer Technician tosupport our growing 1:1 technology program. This position is responsible for the...
In Person- InfoPeople Corp
- Framingham, MA (10 miles from Concord, MA)
- 13 hours ago
- Framingham, MA (10 miles from Concord, MA)
- 13 hours ago
IT Support Lead Introduction: The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR...
In Person- Amazon
- Boston, MA (16 miles from Concord, MA)
- 14 hours ago
- Boston, MA (16 miles from Concord, MA)
- 14 hours ago
Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the...
In PersonNetwork Support Specialist - Tier 1
- Reading Public Schools
- Reading, MA (14 miles from Concord, MA)
- 19 hours ago
- Reading, MA (14 miles from Concord, MA)
- 19 hours ago
Unpacks, connects, installs and tests new computers, other hardware, peripherals, operating systems and software....
In PersonIT Systems Support Analyst - LPT - Quincy College
- Quincy College
- Quincy, MA (23 miles from Concord, MA)
- 23 hours ago
- Quincy, MA (23 miles from Concord, MA)
- 23 hours ago
Provide Tier 1/Tier 2 help desk support, resolving end-user issues promptly. Support network operations by assisting with troubleshooting and documentation....
In Person- Marlborough, MA (12 miles from Concord, MA)
- 1 day ago
- Marlborough, MA (12 miles from Concord, MA)
- 1 day ago
Job Title : Desktop Support Location : Marlborough MA 01752 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
In Person- Andover, MA (16 miles from Concord, MA)
- 1 day ago
- Andover, MA (16 miles from Concord, MA)
- 1 day ago
Job Title : Desktop Support Location : Andover, MA 01810 Duration : 12+ months Contract (with possible extension) Job Description: Need an Asset management tech having experience with ServiceNow,...
In Person- TEKsystems c/o Allegis Group
- Needham, MA (14 miles from Concord, MA)
- 1 day ago
- Needham, MA (14 miles from Concord, MA)
- 1 day ago
Serve as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures. Provide exceptional customer service while performing technical troubleshooting...
In Person ContractProcurement Support Specialist, Learning and Development Division
- Massachusetts Executive Office of Health and Human Services
- Boston, MA (16 miles from Concord, MA)
- 1 day ago
- Boston, MA (16 miles from Concord, MA)
- 1 day ago
About the Office of the Inspector General (OIG) The Massachusetts OIG is at the forefront of promoting effective government and the responsible use of public money and property. The OIG is an...
HybridSenior Analyst, IT Support Services
- American Tower
- Woburn, MA (10 miles from Concord, MA)
- 1 day ago
- Woburn, MA (10 miles from Concord, MA)
- 1 day ago
The Team We are seeking a Senior Analyst IT Support Services to join American Tower's IT organization's Infrastructure & User Services team. The supports, innovates, and enhances Microsoft...
In Person- Excelitas Technologies
- Billerica, MA (8 miles from Concord, MA)
- 1 day ago
- Billerica, MA (8 miles from Concord, MA)
- 1 day ago
ENABLE your future through light. Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical,...
In Person- Edward M. Kennedy Community Health Center, Inc.
- Framingham, MA (10 miles from Concord, MA)
- 3 days ago
- Framingham, MA (10 miles from Concord, MA)
- 3 days ago
Salary for this Position: $20.00 - $23.00/Hour All Pay Rates are subject to Experience, License or Certification and Location* Edward M. Kennedy Community Health Center is one of the largest...
In PersonDemographic Data for Concord, MA
Moving to Concord, MA? Find some basic demographic data about Concord, MA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Concord, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Concord, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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