Help Desk Analyst Jobs in Chelmsford, MA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- TEKsystems
- Waltham, MA (13 miles from Chelmsford, MA)
- 1 hour ago
- Waltham, MA (13 miles from Chelmsford, MA)
- 1 hour ago
Proactively identify and eliminate technology friction across the enterprise before employees have to ask Design and implement workflow automations that transform how departments operate, from...
In Person ContractSr. Technical Support Engineer
- MKS Instruments, Inc.
- Wilmington, MA (9 miles from Chelmsford, MA)
- 2 hours ago
- Wilmington, MA (9 miles from Chelmsford, MA)
- 2 hours ago
A Day in Your Life at MKS: As a Sr. Tech Support Engineer supporting Ozone and Microwave products at MKS, you will partner with cross-functional teams (including Engineering, Quality,...
In PersonTechnical Support Engineer, PACS
- RadNet
- Somerville, MA (19 miles from Chelmsford, MA)
- 2 hours ago
- Somerville, MA (19 miles from Chelmsford, MA)
- 2 hours ago
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server). Strong Linux system administration and command-line experience....
In PersonDesktop Support Engineer (Dispatch /Part-Time) Boston, Massachusetts- USA
- Axiom Technologies
- Boston, MA (21 miles from Chelmsford, MA)
- 2 hours ago
- Boston, MA (21 miles from Chelmsford, MA)
- 2 hours ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person Part Time- Beth Israel Lahey Health
- Burlington, MA (9 miles from Chelmsford, MA)
- 6 hours ago
- Burlington, MA (9 miles from Chelmsford, MA)
- 6 hours ago
This individual also supports all standard operating systems, software applications, and vendor devices....
In Person- TEKsystems c/o Allegis Group
- Concord, MA (8 miles from Chelmsford, MA)
- 10 hours ago
- Concord, MA (8 miles from Chelmsford, MA)
- 10 hours ago
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
In Person Contract- TEKsystems
- Cambridge, MA (18 miles from Chelmsford, MA)
- 10 hours ago
- Cambridge, MA (18 miles from Chelmsford, MA)
- 10 hours ago
Position Overview: We are seeking a Lab IT Support Specialist to provide dedicated technical support within a laboratory setting. This role will partner closely with scientists, vendors, and lab...
In PersonSupply Chain Operations Support Specialist
- Mass General Brigham
- Somerville, MA (19 miles from Chelmsford, MA)
- 17 hours ago
- Somerville, MA (19 miles from Chelmsford, MA)
- 17 hours ago
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to...
In Person- Lunenburg Public Schools
- Lunenburg, MA (18 miles from Chelmsford, MA)
- 18 hours ago
- Lunenburg, MA (18 miles from Chelmsford, MA)
- 18 hours ago
About the Role:The Lunenburg Public Schools is seeking a dedicated and skilled Computer Technician tosupport our growing 1:1 technology program. This position is responsible for the...
In Person- InfoPeople Corp
- Framingham, MA (18 miles from Chelmsford, MA)
- 20 hours ago
- Framingham, MA (18 miles from Chelmsford, MA)
- 20 hours ago
IT Support Lead Introduction: The IT Support Lead will be responsible for serving as the primary point of contact for all Primary Care Providers experiencing technology issues with the Ethizo EMR...
In Person- Amazon
- Boston, MA (21 miles from Chelmsford, MA)
- 21 hours ago
- Boston, MA (21 miles from Chelmsford, MA)
- 21 hours ago
Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the...
In PersonNetwork Support Specialist - Tier 1
- Reading Public Schools
- Reading, MA (13 miles from Chelmsford, MA)
- 1 day ago
- Reading, MA (13 miles from Chelmsford, MA)
- 1 day ago
Unpacks, connects, installs and tests new computers, other hardware, peripherals, operating systems and software....
In Person- Marlborough, MA (19 miles from Chelmsford, MA)
- 1 day ago
- Marlborough, MA (19 miles from Chelmsford, MA)
- 1 day ago
Job Title : Desktop Support Location : Marlborough MA 01752 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
In Person- Andover, MA (10 miles from Chelmsford, MA)
- 1 day ago
- Andover, MA (10 miles from Chelmsford, MA)
- 1 day ago
Job Title : Desktop Support Location : Andover, MA 01810 Duration : 12+ months Contract (with possible extension) Job Description: Need an Asset management tech having experience with ServiceNow,...
In Person- TEKsystems
- Needham, MA (22 miles from Chelmsford, MA)
- 1 day ago
- Needham, MA (22 miles from Chelmsford, MA)
- 1 day ago
Serve as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures. Provide exceptional customer service while performing technical troubleshooting...
In Person ContractDemographic Data for Chelmsford, MA
Moving to Chelmsford, MA? Find some basic demographic data about Chelmsford, MA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Chelmsford, MA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Chelmsford, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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