Help Desk Analyst Jobs in Bethesda, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 378 Jobs

Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)

  • Tysons, VA (6 miles from Bethesda, MD)
  • 7 days ago
  • Tysons, VA (6 miles from Bethesda, MD)
  • 7 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...

Enterprise IT Support Officer Installer

  • Herndon, VA (15 miles from Bethesda, MD)
  • 26 days ago
  • Herndon, VA (15 miles from Bethesda, MD)
  • 26 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...

Enterprise IT Support Officer - Location Support Center

  • Herndon, VA (15 miles from Bethesda, MD)
  • 13 days ago
  • Herndon, VA (15 miles from Bethesda, MD)
  • 13 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...

Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician

  • Herndon, VA (15 miles from Bethesda, MD)
  • 15 days ago
  • Herndon, VA (15 miles from Bethesda, MD)
  • 15 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...

Enterprise IT Support Officer Equipment and Telephony Installer

  • Herndon, VA (15 miles from Bethesda, MD)
  • 13 days ago
  • Herndon, VA (15 miles from Bethesda, MD)
  • 13 days ago

ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...

Enterprise Help Desk Agent, Tier 1

  • Lorton, VA (21 miles from Bethesda, MD)
  • 3 days ago
  • Lorton, VA (21 miles from Bethesda, MD)
  • 3 days ago

Description Leidos is s eeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared service, internal investment group under...

IT Hardware Technician

  • Arlington, VA (6 miles from Bethesda, MD)
  • 7 days ago
  • Arlington, VA (6 miles from Bethesda, MD)
  • 7 days ago

Description The National Security Sector of Leidos has an upcoming opportunity for an IT Hardware Technician at the Pentagon, Arlington, VA. The IT Hardware Technician will be part of a dynamic...

Sr. Helpdesk Specialist

  • Fort Belvoir, VA (18 miles from Bethesda, MD)
  • 20 days ago
  • Fort Belvoir, VA (18 miles from Bethesda, MD)
  • 20 days ago

Description Leidos is seeking an Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides...

Helpdesk Technician - Tier V - TS/SCI w. Polygraph

  • Elkridge, MD (24 miles from Bethesda, MD)
  • 1 hour ago
  • Elkridge, MD (24 miles from Bethesda, MD)
  • 1 hour ago

Performs hardware and software installations and upgrades to operating systems and layered software packages....

Client Support Specialist

  • Columbia, MD (19 miles from Bethesda, MD)
  • 1 hour ago
  • Columbia, MD (19 miles from Bethesda, MD)
  • 1 hour ago

Job Summary: CLIENT SUPPORT SPECIALIST Location: Work from home, District of Columbia, Maryland, Virginia and North Carolina Division: Ticketmaster US Line Manager: Area Manager Contract Terms:...

L2 Desktop Support

  • Washington, DC (6 miles from Bethesda, MD)
  • 4 hours ago
  • Washington, DC (6 miles from Bethesda, MD)
  • 4 hours ago

Technical Skills Required: Strong understanding of PC hardware, software, operating systems, directory services, printing, and applications. Application Support: Manage all installed applications....

L2 Desktop Support Engineer

  • Washington, DC (6 miles from Bethesda, MD)
  • 4 hours ago
  • Washington, DC (6 miles from Bethesda, MD)
  • 4 hours ago

L2 Desktop Support Location: Washington D.C.- Onsite Job Description: Keywords L2 Tech Support, Site Migrations, Desktop Support, IT Infrastructure, Windows Support, ServiceNow, Remedy, Active...

Technical Support Engineer (OnPrem)

  • Washington, DC (6 miles from Bethesda, MD)
  • 4 hours ago
  • Washington, DC (6 miles from Bethesda, MD)
  • 4 hours ago

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...

Apple Genius - IT Support Technician

  • Arlington, VA (6 miles from Bethesda, MD)
  • 9 hours ago
  • Arlington, VA (6 miles from Bethesda, MD)
  • 9 hours ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...

FLEX Senior Application Support Analyst - One Yield Help Desk

  • Bethesda, MD
  • 9 hours ago
  • Bethesda, MD
  • 9 hours ago

Id : 25072118, Title : FLEX Senior Application Support Analyst - One Yield Help Desk, Category : Information Technology, RequisitionType : Flex, JobGrade : null, RequisitionId : ...532,...

Demographic Data for Bethesda, MD

Moving to Bethesda, MD? Find some basic demographic data about Bethesda, MD below.

Local
National
88,874
3,970
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Bethesda, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Bethesda, MD offer the following education background
Bachelor's Degree
43.7%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Bethesda, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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