Help Desk Analyst Jobs in Bethesda, MD

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 325 Jobs

Cloud Support Engineer Nights

  • MANTECH
  • Tysons, VA (6 miles from Bethesda, MD)
  • 7 days ago
  • Tysons, VA (6 miles from Bethesda, MD)
  • 7 days ago

MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...

In Person

Senior Cloud Support Engineer

  • MANTECH
  • Tysons, VA (6 miles from Bethesda, MD)
  • 11 days ago
  • Tysons, VA (6 miles from Bethesda, MD)
  • 11 days ago

Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....

In Person

Dedicated IT Support Technician

  • MANTECH
  • McLean, VA (4 miles from Bethesda, MD)
  • 30+ days ago
  • McLean, VA (4 miles from Bethesda, MD)
  • 30+ days ago

MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...

Hybrid

Enterprise IT Support Technician

  • MANTECH
  • McLean, VA (4 miles from Bethesda, MD)
  • 90+ days ago
  • McLean, VA (4 miles from Bethesda, MD)
  • 90+ days ago

MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...

In Person

Service Desk Specialist

  • MANTECH
  • Chantilly, VA (19 miles from Bethesda, MD)
  • 7 days ago
  • Chantilly, VA (19 miles from Bethesda, MD)
  • 7 days ago

The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (...

In Person

Job Opportunit for IT Support Technician with our Federal Client

  • Anacostia, DC (6 miles from Bethesda, MD)
  • 4 hours ago
  • Anacostia, DC (6 miles from Bethesda, MD)
  • 4 hours ago

. - Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. - Deliver support during assigned call-in and walk-in service desk coverage windows, and...

In Person

End User Support Analyst - II

  • Ashburn, VA (21 miles from Bethesda, MD)
  • 4 hours ago
  • Ashburn, VA (21 miles from Bethesda, MD)
  • 4 hours ago

Job Title: End User Support Analyst - II Location: Remote Duration: 12 months+ About the Role We are seeking a highly experienced and strategic **Sales Data Governance Analyst** to serve as...

Remote

Help Desk and Microsoft 365 Administrator

  • ITCON Services
  • Vienna, VA (8 miles from Bethesda, MD)
  • 5 hours ago
  • Vienna, VA (8 miles from Bethesda, MD)
  • 5 hours ago

ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The individual will be responsible for supporting daily IT...

In Person

Tier II Help Desk

  • Dexian DISYS
  • Arlington, VA (6 miles from Bethesda, MD)
  • 5 hours ago
  • Arlington, VA (6 miles from Bethesda, MD)
  • 5 hours ago

The Tier 2 Service Desk Analyst provides advanced technical support and escalated issue resolution for staff and contractors. This role involves hands-on troubleshooting, AV support, and...

In Person

Service Desk Agent

  • SAIC
  • Washington, DC (6 miles from Bethesda, MD)
  • 10 hours ago
  • Washington, DC (6 miles from Bethesda, MD)
  • 10 hours ago

Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line...

Remote

Analytic Objectivity and Process Survey Support Specialist

  • Leidos
  • Washington Navy Yard, DC (6 miles from Bethesda, MD)
  • 12 hours ago
  • Washington Navy Yard, DC (6 miles from Bethesda, MD)
  • 12 hours ago

Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....

In Person

(Remote) Level 2 Support Specialist

  • Harris Computer Systems
  • Washington, DC (6 miles from Bethesda, MD)
  • 15 hours ago
  • Washington, DC (6 miles from Bethesda, MD)
  • 15 hours ago

SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...

In Person

Customer Service Support Specialist - TS/SCI with Polygraph

  • General Dynamics
  • Chantilly, VA (19 miles from Bethesda, MD)
  • 15 hours ago
  • Chantilly, VA (19 miles from Bethesda, MD)
  • 15 hours ago

System administration experience with both Windows and Linux operating systems. Proficiency in troubleshooting hardware, telephony, and video conferencing equipment....

In Person

Technician 2 - Help Desk

  • Maximus
  • Washington, DC (6 miles from Bethesda, MD)
  • 18 hours ago
  • Washington, DC (6 miles from Bethesda, MD)
  • 18 hours ago

Install and support a variety of PC operating systems....

Remote

TFDM Technical Triage Manager AIMS & Help Desk

  • Leidos
  • Gaithersburg, MD (11 miles from Bethesda, MD)
  • 1 day ago
  • Gaithersburg, MD (11 miles from Bethesda, MD)
  • 1 day ago

Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...

In Person

Demographic Data for Bethesda, MD

Moving to Bethesda, MD? Find some basic demographic data about Bethesda, MD below.

Local
National
88,874
3,970
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
QA
SDI Service Desk Analyst - SDA
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and constantly evolving,...
Udacity
Data Analyst Nanodegree Program
Clean up messy data, uncover patterns and insights, and communicate your findings. You'll start with an introduction to data analysis tools, including Jupyter Notebook, NumPy, pandas, and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Bethesda, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Bethesda, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.2%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Bethesda, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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