Help Desk Analyst Jobs in New Orleans, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- (Employer Name Not Available)
- New Orleans, LA
- 2 days ago
- New Orleans, LA
- 2 days ago
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
In Person Full TimeMust possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware....
In Person- TATA Consultancy Services
- Norco, LA (20 miles from New Orleans, LA)
- 8 days ago
- Norco, LA (20 miles from New Orleans, LA)
- 8 days ago
5+ years of IT experience in end user supportincluding remote support, field operations, networking, and hardware deployment. Skilled in managing incidents, troubleshooting network issues, and...
In PersonTechnical Support Representative
- Imperial Trading
- Elmwood, LA (7 miles from New Orleans, LA)
- 12 days ago
- Elmwood, LA (7 miles from New Orleans, LA)
- 12 days ago
Working knowledge of Microsoft Windows operating systems. Ability to provide practical, hands-on support in a warehouse or operational environment....
In PersonZachary Piper Solutions is looking for an Enterprise Service Desk Technician to join a large federal program supporting Navy and Marine Corps programs. This is a full-time position and onsite in...
In PersonEnterprise Service Desk Specialist Secret Clearance Required
- TEKsystems c/o Allegis Group
- New Orleans, LA
- 19 days ago
- New Orleans, LA
- 19 days ago
TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active...
In Person Contract- Zachary Piper
- Arabi, LA (5 miles from New Orleans, LA)
- 20 days ago
- Arabi, LA (5 miles from New Orleans, LA)
- 20 days ago
system, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise...
In PersonField Engineer 4/IT Support Technician - W2 Only
- Apidel Technologies
- Harahan, LA (7 miles from New Orleans, LA)
- 22 days ago
- Harahan, LA (7 miles from New Orleans, LA)
- 22 days ago
Position: Field Engineer 4/IT Support Technician - W2 Only Location: Harahan, LA Driving: Weekly Mileage: 250-350 per week (All mileage during the day to work locations are reimbursed per the...
In PersonEnterprise Service Desk Specialist, Mid
- Leidos
- New Orleans, LA
- 45+ days ago
- New Orleans, LA
- 45+ days ago
What will you do as a Help Desk Support Representative?...
In PersonIT Technical Support - Coordinator 1
- University of New Orleans
- New Orleans, LA (5 miles from New Orleans, LA)
- 60+ days ago
- New Orleans, LA (5 miles from New Orleans, LA)
- 60+ days ago
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
In PersonSenior Desktop Support Specialist
- Hancock Whitney
- New Orleans, LA
- 60+ days ago
- New Orleans, LA
- 60+ days ago
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer....
In Personsystems, Microsoft/Office applications, and VTC systems Collaborate with employees and leadership to diagnose and resolve IT problems Support daily operations of the Enterprise Service Desk Manage...
In PersonDemographic Data for New Orleans, LA
Moving to New Orleans, LA? Find some basic demographic data about New Orleans, LA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in New Orleans, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Orleans, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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