Help Desk Analyst Jobs in New Orleans, LA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Metairie, LA (5 miles from New Orleans, LA)
- 8 days ago
- Metairie, LA (5 miles from New Orleans, LA)
- 8 days ago
Audubon is currently seeking a IT Service Desk Analyst II to join our team in our Metairie, LA Office. The IT Service Desk Analyst II provides advanced-level technical support as part of the IT...
OR Bachelor's degree and three (3) years experience working with server support environments and supporting lab/public computing facilities to include working with Windows or Macintosh operating systems...
Enterprise Service Desk Specialist (Clearance & Sec+ Required)
- New Orleans, LA
- 17 days ago
- New Orleans, LA
- 17 days ago
TEKsystems is seeking an Enterprise Service Desk Specialist Mid to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active...
MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned. Answer service calls in a courteous and professional manner to solicit favorable responses and experiences in dealing...
Remote Desktop Support - Coordinator 1
- New Orleans, LA (5 miles from New Orleans, LA)
- 30+ days ago
- New Orleans, LA (5 miles from New Orleans, LA)
- 30+ days ago
Professional experience with Windows based operating systems, various computer hardware, Remote Control software, Ticketing System software, or Active Directory....
Remote WorkIT Technical Support - Coordinator 1
- New Orleans, LA (5 miles from New Orleans, LA)
- 60+ days ago
- New Orleans, LA (5 miles from New Orleans, LA)
- 60+ days ago
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
Answer Insurance Help Desk caller in inquiries. Execute batch data entry of multiple employee forms into the applicable client system. Record 100% of calls into the incident management system....
Demographic Data for New Orleans, LA
Moving to New Orleans, LA? Find some basic demographic data about New Orleans, LA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in New Orleans, LA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Orleans, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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