IT Support

5+ years of IT experience in end user supportincluding remote support, field operations, networking,

and hardware deployment.
Skilled in managing incidents, troubleshooting network issues, and supportingZebra industrial printers.
Strong knowledge of ITIL service management principles, including incident,problem and change management.
Proven success in end-user support, technician training, and systemimplementation.
Proficient in Microsoft tools. CompTIA A+ and Security+ certified.