Help Desk Analyst Jobs in Louisiana
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- (Employer Name Not Available)
- New Orleans, LA
- 2 days ago
- New Orleans, LA
- 2 days ago
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
In Person Full TimeWhat to Expect : A professional IT T echnician with experience (Full or Contract) in a large company enterprise support role, help desk / support call center experience, and / or onsite repair or other...
In PersonCustomer Support Engineer II - Bossier
- Maryland Live! Casino & Hotel
- Bossier City, LA
- 5 days ago
- Bossier City, LA
- 5 days ago
External Job Title Customer Support Engineer II - Bossier Overview Why We Need Your Talents: At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our...
In PersonHelp Desk Analyst Req #147 Louisiana Workers' Compensation Corporation, 2237 S....
In PersonMust possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware....
In Person5+ years of IT experience in end user supportincluding remote support, field operations, networking, and hardware deployment. Skilled in managing incidents, troubleshooting network issues, and...
In PersonIT Support Associate II, Ops Tech Solutions (OTS)
- Amazon.com, Inc.
- Baton Rouge, LA
- 8 days ago
- Baton Rouge, LA
- 8 days ago
systems support experience or equivalent experience Preferred Qualifications CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonWorking knowledge of Microsoft Windows operating systems. Ability to provide practical, hands-on support in a warehouse or operational environment....
In PersonWho We Are Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this...
RemoteIT Support Representative (Louisiana Only)
- Louisiana Health Service & Indemnity Company
- Haughton, LA
- 13 days ago
- Haughton, LA
- 13 days ago
We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to...
In PersonWe are seeking a hands-on IT / Desk Analyst to support day-to-day IT operations at a major refinery facility in Krotz Springs, LA. This role provides on-site technical assistance for plant...
In PersonZachary Piper Solutions is looking for an Enterprise Service Desk Technician to join a large federal program supporting Navy and Marine Corps programs. This is a full-time position and onsite in...
In PersonIntroduction The IBM Technical Support team is adding a support engineer to focus on specific customers in a technical account manager position with a background in Linux storage system...
In PersonEnterprise Service Desk Specialist Secret Clearance Required
- TEKsystems c/o Allegis Group
- New Orleans, LA
- 19 days ago
- New Orleans, LA
- 19 days ago
TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active...
In Person Contractsystem, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise...
In PersonDemographic Data for Louisiana
Moving to Louisiana? Find some basic demographic data about Louisiana below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Louisiana
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Louisiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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