Help Desk Analyst Jobs in Louisiana
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
NESD Help Desk Agent II - $24/hr - Bossier City
- Bossier City, LA
- 1 day ago
- Bossier City, LA
- 1 day ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
NESD Help Desk Agent II - $25/hr - New Orleans
- New Orleans, LA
- 30+ days ago
- New Orleans, LA
- 30+ days ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
systems and ability to develop and debug simple shell scripts + Experience in designing and supporting integration solutions involving on-premise and cloud components + Understanding of different security...
Remote WorkResponsibilities & Qualifications** **RESPONSIBILITIES** + Respond to user calls, emails, and trouble tickets to provide general IT support. + Create, update, and close out help desk tickets...
Remote WorkSenior End User Technical Support Analyst The scope of the proposed services will include the following: Microsoft Hyper=V Management Microsoft Windows Server Operating Systems (to include Active Directory...
Senior Data Center Technical Support Analyst
- Baton Rouge, LA
- 22 hours ago
- Baton Rouge, LA
- 22 hours ago
Microsoft Windows Server Operating Systems (to include Domain Services) 11. User Profile analysis and migration. Desktop and Mobile Device imaging and user transition....
Client Services Technical Support Analyst A recognized entertainment organization in California is currently seeking a new Client Services Technical Support Analyst to join their team on a...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Professional experience with Windows based operating systems including installation, system administration or troubleshooting....
Load appropriate software packages such as operating systems, networking components and office applications. Provide telephone, in-person and online support to end-users....
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Support for operating system, base load software, MS Office suite and other business applications Support for all IT related hardware (computers, servers, network devices and printers) Support for the...
Xavier University of Louisiana is accepting applications for an IT Network Support Specialist. The IT Network Specialist should be an experienced Network Specialist with prior work experience in a...
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the...
IT Network Support Specialist I Xavier University of Louisiana
- New Orleans, LA
- 6 days ago
- New Orleans, LA
- 6 days ago
Job Summary: Xavier University of Louisiana is accepting applications for an IT Network Support Specialist. The IT Network Specialist should be an experienced Network Specialist with prior work...
Demographic Data for Louisiana
Moving to Louisiana? Find some basic demographic data about Louisiana below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Louisiana
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Louisiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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