Desktop Support

Job Title : Desktop Support

Location : 4747 Harrison Ave, Rockford, IL 61108

Duration : 12+ months Contract (with possible extension)

Job Description:

• Experience with deskside support to build machines, install software, move customer office or cube equipment (workstation or laptop) from one location to the other.
• Provide support on various laptop, desktop and tablet running Win 7/10 /11
• Refresh IMAC
• Imaging, Refreshes
• Experience in performing warehouse duties
• Need expertise in troubleshooting, Incident work
• Understanding the impacts of Active directory and domains would be helpful and data migration too.
• Installation, configuration and maintenance of windows, hardware’s and software’s.
• Ticketing Experience (Client uses Service Now Ticketing) – Any ticketing experience, Service Now a plus.)
• IT deskside support technician who is under moderate supervision.
• Conducts service request and incident resolution for moderately complex end user hardware and software.