IT Helpdesk

Rogers Enterprises Inc. is a family-owned company with over 100 years of success! We have stores spread through 16 states and operate under the names Rogers & Hollands Jewelers and Ashcroft & Oak Jewelers. If youre tech-savvy, customer-focused, and thrive in a fast-paced environment, wed love to have you join our team!

SUMMARY

The IT Help Desk will provide technical software, hardware, and network problem resolution to all users by performing question/problem diagnosis and guide users through step-by-step solutions in a call center environment. They will also communicate technical solutions in a user-friendly, professional manner and provide one-on-one end-user training as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor the problems to ensure a timely resolution.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Works under immediate supervision.
• Primary job functions do not typically require exercising independent judgment.

QUALIFICATIONS

• Quick learner.
• Able to work in a highly productive paced environment.
• Works well with people. Possesses good communication skills.
• Able to adapt to a changing environment.

TECHNICAL SKILLS

• Must have advanced personal computer word processing, spreadsheet, presentation, and Windows skills.
• Must be effective in interpersonal communications and problem solving.
• High degree of patience and problem management techniques to resolve issues.
• Adhere to the established standards and policies when resolving problems.
• Possesses in-depth knowledge of techniques and procedures concerning software and network support for multiple users.
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking, and accessory equipment.

PHYSICAL DEMANDS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role.

LOCATION

Remote-must be able to work flexible hours including weekends.

PAY

$17-$19 an hour

BENEFITS

• Health Insurance- Four plans available including prescription coverage.
• Dental and Vision- Two dental plans, and a vision plan available.
• Voluntary Benefits- Additional Voluntary benefits including Voluntary Life, Disability, Accident, Critical Illness, Hospital Indemnity, Pet Insurance, and Fitness Discounts.
• Paid Time Off- 40 hours after 3 months, then 80 hours at 1 year anniversary.
• Overtime- May be eligible if meets all requirements.
• Holiday Pay- New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
• Discounts- Associate discounts on store purchases available.
• Wellness and other discounts- Employees that participate in annual wellness event and are enrolled in company medical coverage are eligible for Wellness discount. Fitness discounts are also available for both medical enrollees and those not enrolled.
• Retirement / 401(k) Plan- Eligible to participate in the company 401(k) if eligibility is met, following one year anniversary. Company match is 40% of the first 5% that the employee contributes to the plan.

We pride ourselves on the strength of our people, our outstanding roster of store locations and the quality

and value of our merchandise.