Help Desk Analyst Jobs in Des Plaines, IL

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 142 Jobs

IT Service Desk Analyst

  • 2000 Edward Elmhurst Healthcare
  • Warrenville, IL (22 miles from Des Plaines, IL)
  • 1 hour ago
  • Warrenville, IL (22 miles from Des Plaines, IL)
  • 1 hour ago

Hourly Pay Range: $26.36 - $39.54 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Position: IT Service...

In Person

Desktop Support Engineer

  • Molson Group
  • La Grange, IL (19 miles from Des Plaines, IL)
  • 1 hour ago
  • La Grange, IL (19 miles from Des Plaines, IL)
  • 1 hour ago

Essential Job Duties: 1 st line triage and resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic...

In Person

Desktop Support EUC L1

  • Service Global, Inc.
  • Deerfield, IL (8 miles from Des Plaines, IL)
  • 1 hour ago
  • Deerfield, IL (8 miles from Des Plaines, IL)
  • 1 hour ago

Desktop Support EUC L1 Deerfield IL - USA Apply Now a day ago Job Description: Provided first-line technical support to end users via phone, email, and ticketing systems. Diagnosed and resolved...

In Person

Trade Floor Support Engineer

  • Millennium Management
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 5 hours ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 5 hours ago

Trade Floor Support Engineer We are seeking a highly skilled and motivated Trade Floor Support Engineer to join our dynamic team. This is a hands-on, end-user-facing role that requires exceptional...

In Person

Field Support Technician

  • TEKsystems
  • Oak Park, IL (12 miles from Des Plaines, IL)
  • 19 hours ago
  • Oak Park, IL (12 miles from Des Plaines, IL)
  • 19 hours ago

Troubleshoot and support desktop operating systems, applications, and peripheral devices including printers, scanners, and mobile equipment....

In Person Contract

Ecosystem Technical Support Specialist (Hybrid)

  • Motorola Solutions
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 1 day ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 1 day ago

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer...

Hybrid

Technical Support Administrator

  • Cooper's Hawk Winery
  • Downers Grove, IL (18 miles from Des Plaines, IL)
  • 1 day ago
  • Downers Grove, IL (18 miles from Des Plaines, IL)
  • 1 day ago

systems, network components, and software applications Troubleshoot connectivity (internet, telephony, network) and system performance issues Escalation & Vendor Coordination Escalate complex issues...

Hybrid

IT Operations Support Specialist

  • Chicago, IL (15 miles from Des Plaines, IL)
  • 1 day ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 1 day ago

systems, and end-user productivity tools throughout the manufacturing plant Interface with corporate IT and business owners to prioritize improvement efforts Support Plant Floor Systems and Corporate...

In Person

Endpoint Support Specialist Chicago

  • TEKsystems
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 1 day ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 1 day ago

Strong troubleshooting skills across hardware, software, and various operating systems. Experience supporting Microsoft Office 365....

In Person Contract

Temporary Help Desk Assistant

  • MultiPlan
  • Naperville, IL (23 miles from Des Plaines, IL)
  • 2 days ago
  • Naperville, IL (23 miles from Des Plaines, IL)
  • 2 days ago

at MultiPlan in Naperville, Illinois, United States Job Description At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend...

In Person Temporary

IT User Support Specialist

  • University of Chicago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 2 days ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 2 days ago

Understanding of PC/Mac software, operating systems and applications, networks, and hardware. Understanding of Microsoft Office Suite, email clients, and browsers....

In Person

Helpdesk Analyst

  • Insight2Profit
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 4 days ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 4 days ago

Overview As a Help Desk Analyst at INSIGHT2PROFIT, you will provide expert technical support and exceptional customer service to our internal team of consultants....

In Person

Desktop / Field Support Technician

  • Teceze Ltd
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 4 days ago
  • Chicago, IL (15 miles from Des Plaines, IL)
  • 4 days ago

systems and applications Support Microsoft Office and enterprise applications Diagnose and resolve VPN, wireless, and broadband connectivity issues Install and configure local/network printers and...

In Person

German Speaking Service Desk Agent

  • 4iG Nyrt
  • Countryside, IL (19 miles from Des Plaines, IL)
  • 5 days ago
  • Countryside, IL (19 miles from Des Plaines, IL)
  • 5 days ago

Join our team at Rheinmetall 4iG Digital Services (R4), a fast-growing international IT services company where innovation, impact, and opportunity come together! R4 was founded by Rheinmetall, a...

In Person

IT Field Support Technician

  • LifeStance Health
  • Park Ridge, IL (3 miles from Des Plaines, IL)
  • 5 days ago
  • Park Ridge, IL (3 miles from Des Plaines, IL)
  • 5 days ago

systems (Windows 10/11, macOS), Microsoft 365, and basic networking Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP) Excellent troubleshooting, analytical...

In Person

Demographic Data for Des Plaines, IL

Moving to Des Plaines, IL? Find some basic demographic data about Des Plaines, IL below.

Local
National
91,939
3,014
Medium/Lg

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
QA
SDI Service Desk Analyst - SDA
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and constantly evolving,...
Udacity
Data Analyst Nanodegree Program
Clean up messy data, uncover patterns and insights, and communicate your findings. You'll start with an introduction to data analysis tools, including Jupyter Notebook, NumPy, pandas, and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Des Plaines, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Des Plaines, IL offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.2%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Des Plaines, IL
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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