Help Desk Analyst Jobs in Scottsdale, AZ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 13 hours ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 13 hours ago
Working knowledge of common desktop and mobile operating systems (Windows, macOS, iOS, Android). Demonstrated ability to learn and support new and existing Technology services and technologies....
TeamLogic IT: Help Desk Level I
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
Responsive recruiter Help Desk Level 1 We are a managed services provider providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time...
About Reputation Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that...
Crypto Services Business Support Engineer
- Chandler, AZ (13 miles from Scottsdale, AZ)
- 1 day ago
- Chandler, AZ (13 miles from Scottsdale, AZ)
- 1 day ago
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career,...
IT Support Engineer Phoenix, AZ (Onsite)
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
Hello, We at AgreeYa solutions are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' businesses....
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 1 day ago
Desktop Support Job Title: Desktop Support Engineer Duration: 3 weeks contract Location: Morris, IL (Onsite) Must have at least 2 to 4 years of experience in managing IT Service Management...
Part-Time Academic Technology Support Specialist
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 1 day ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 1 day ago
Information Technology Services (ITS) at the MCCCD is looking for a Part-Time Support Specialist for the Academic Technology Services team. This position provides customer support for a variety of...
- Mesa, AZ (6 miles from Scottsdale, AZ)
- 2 days ago
- Mesa, AZ (6 miles from Scottsdale, AZ)
- 2 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 2 days ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 2 days ago
A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered Working knowledge of networking protocols required Working knowledge of hardware, software, network, OS interaction required Microsoft Technology...
Senior Technical Support Analyst
- Mesa, AZ (6 miles from Scottsdale, AZ)
- 3 days ago
- Mesa, AZ (6 miles from Scottsdale, AZ)
- 3 days ago
This role is responsible for technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. We work to provide fast and...
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 3 days ago
- Phoenix, AZ (11 miles from Scottsdale, AZ)
- 3 days ago
Solid understanding of desktop operating systems (Windows, macOS) and common software applications. Experience with Active Directory, Office 365, and other productivity tools....
Roaming Technical Support Engineer III
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 3 days ago
- Tempe, AZ (7 miles from Scottsdale, AZ)
- 3 days ago
Company Overview Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world....
Desktop Support JOB Training Program
- Gilbert, AZ (13 miles from Scottsdale, AZ)
- 3 days ago
- Gilbert, AZ (13 miles from Scottsdale, AZ)
- 3 days ago
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
Preferred Skills and Qualifications: Knowledge of and/or basic skills in: Microsoft Windows Applications and Desktop Operating Systems (Active Directory)....
Demographic Data for Scottsdale, AZ
Moving to Scottsdale, AZ? Find some basic demographic data about Scottsdale, AZ below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Scottsdale, AZ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Scottsdale, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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