Technical Support - Senior Helpdesk Administrator

Job Description

Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer , and have a broad understanding of IT services structure to escalate calls .

The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware , standard operating systems, internally developed custom applications, etc.

Position is restricted to local candidates and job duties cannot be performed remotely.

Knowledge and Experience

• Minimum 3-5 years working experience in an IT field
• Customer service and interaction
• Intune
• O365 Experience (including OneDrive, Office products, SharePoint, etc.)
• Familiarity with software installation
• PowerShell commands and scripting experience
• Experience with Active Directory, DNS, and DHCP
• AWS SysOps and infrastructure/architecture
• PowerShell scripting and automation
• Palo Alto firewall
• IIS
• Intune Administratio

Potential certs:

AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs

Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.

Required Skills

• Minimum 3-5 years working experience in an IT field
• Experience with Active Directory, DNS, and DHCP
• Associate's degree or Higher