Help Desk Technician Jobs in Reston, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Technician (cleared)-44220
- Alexandria, VA (18 miles from Reston, VA)
- 3 hours ago
- Alexandria, VA (18 miles from Reston, VA)
- 3 hours ago
Help Desk Technician Job Location: Alexandria, VA....
- Alexandria, VA (18 miles from Reston, VA)
- 3 hours ago
- Alexandria, VA (18 miles from Reston, VA)
- 3 hours ago
Serco is seeking a candidate to join our team providing IDE system support for our U.S Navy client located in Washington, DC. This individual will be based in Washington DC and will be responsible...
IT and Staff Support Specialist
- Alexandria, VA (18 miles from Reston, VA)
- 12 hours ago
- Alexandria, VA (18 miles from Reston, VA)
- 12 hours ago
Title: IT and Staff Support Specialist Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in...
- Washington, DC (17 miles from Reston, VA)
- 12 hours ago
- Washington, DC (17 miles from Reston, VA)
- 12 hours ago
Creating/Modifying AD groups, State Users accounts, and service accounts for application development Must have knowledge of troubleshooting network connectivity type problems....
VIP Systems Support Specialist
- Washington, DC (17 miles from Reston, VA)
- 12 hours ago
- Washington, DC (17 miles from Reston, VA)
- 12 hours ago
Track, diagnose, and coordinate help desk support for OUSD(C) VIP user technical problems. Act as a liaison between VIP users and JSP VIP support. Coordinate JSP Move, Add, Change VIP requests....
- Washington, DC (17 miles from Reston, VA)
- 13 hours ago
- Washington, DC (17 miles from Reston, VA)
- 13 hours ago
Job#: 2086941 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position : Helpdesk Support Location : Washington, DC (Opportunity for Hybrid in the...
Applications Support Specialist - TS/SCI with Polygraph
- Chantilly, VA (7 miles from Reston, VA)
- 16 hours ago
- Chantilly, VA (7 miles from Reston, VA)
- 16 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Desktop Support Technician - Pensacola, FL
- Vienna, VA (7 miles from Reston, VA)
- 17 hours ago
- Vienna, VA (7 miles from Reston, VA)
- 17 hours ago
systems Setting up and maintaining laptops, desktops, printers, and related equipment Assisting with basic networking issues (LAN/WAN, connectivity, VPN) Delivering outstanding customer service to...
Senior Cyber Support Specialist
- Arlington, VA (14 miles from Reston, VA)
- 22 hours ago
- Arlington, VA (14 miles from Reston, VA)
- 22 hours ago
Responsibilities Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peraton's Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing...
Help Desk Specialist - Suitland, MD (remote)
- Suitland, MD (24 miles from Reston, VA)
- 23 hours ago
- Suitland, MD (24 miles from Reston, VA)
- 23 hours ago
The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...
Remote WorkOn-Site IT Support Technician (Secret)
- Washington, DC (17 miles from Reston, VA)
- 1 day ago
- Washington, DC (17 miles from Reston, VA)
- 1 day ago
Assist customers with updating the operating system on Apple and Android devices. RSA soft and hard tokens (assigning, replacing, inventory management, etc)....
Help Desk-Desktop Support Specialist
- Washington, DC (17 miles from Reston, VA)
- 1 day ago
- Washington, DC (17 miles from Reston, VA)
- 1 day ago
Responsibilities Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by) Follow established processes, using Active Directory to reset user passwords, create/delete...
- Bethesda, MD (13 miles from Reston, VA)
- 1 day ago
- Bethesda, MD (13 miles from Reston, VA)
- 1 day ago
TIAG is currently hiring an on-site Help Desk Technician to support our team at the Uniformed Services University of Health Sciences in Bethesda, MD....
Technical Support Operations Analyst
- Washington, DC (17 miles from Reston, VA)
- 1 day ago
- Washington, DC (17 miles from Reston, VA)
- 1 day ago
Tier 2 Technical Support Operations Analyst - This position is to support the DoJ in Washington, DC. Provide Tier 2 support across multiple IT disciplines including application support, database...
- Fort Belvoir, VA (19 miles from Reston, VA)
- 1 day ago
- Fort Belvoir, VA (19 miles from Reston, VA)
- 1 day ago
Description SME Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The program provides enterprise-wide IT support to enable Information...
Demographic Data for Reston, VA
Moving to Reston, VA? Find some basic demographic data about Reston, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Reston, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Reston, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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