Help Desk Technician Jobs in Dahlgren, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Call Center/Help Desk Technician III
- UIC Government Services and the Bowhead Family of Companies
- Dahlgren, VA
- 7 hours ago
- Dahlgren, VA
- 7 hours ago
Overview CALL CENTER/HELP DESK TECHNICIAN III (BHDA): Bowhead iscurrently seeking/searching for a qualified On-Site Tier III Call Center/Help Desk Support Technician to deliver exceptional technical...
In PersonComputer Technician (11-Month) - Crow's Nest & Falls Run Elementary
- Stafford County Public Schools
- Stafford, VA (19 miles from Dahlgren, VA)
- 1 day ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 1 day ago
Proactively maintains technology hardware, operating systems, and software. Participate and provides training Assists with staff development technical training....
In PersonCustomer Technical Support Specialist (Help Desk)
- Ukpeagvik Inupiat Corporation
- Dahlgren, VA
- 1 day ago
- Dahlgren, VA
- 1 day ago
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE) Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical...
In Person- Stafford County
- Stafford, VA (19 miles from Dahlgren, VA)
- 6 days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 6 days ago
Hiring Range $28.38 - $32.63 per hour Prior related experience and internal equity factors will be considered when determining the final hourly rate offered to the selected candidate Please click...
In PersonDesk support IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets You Apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP This job description is not designed to cover or contain...
In PersonTier III Help Desk/Systems Administrator
- CommIT Enterprises, Inc
- Stafford, VA (19 miles from Dahlgren, VA)
- 21 days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 21 days ago
Overview CommIT Enterprises, Inc. is seeking a Tier III Help Desk/Systems Administrator with demonstrated expertise supporting projects for the Department of Defense (DoD). This position will be...
In Person- Leidos
- Accokeek, MD (22 miles from Dahlgren, VA)
- 22 days ago
- Accokeek, MD (22 miles from Dahlgren, VA)
- 22 days ago
Description The IT Support Lead leads daily SEC Customer Service Desk (CSD) operations supporting the ISS contract, including call-in, walk-in, email, and self-service portal intake channels as...
In PersonAegis Weapon System (AWS) Aegis Computer Network Technician (ACNT) Trainer
- General Dynamics Information Technology
- Dahlgren, VA
- 23 days ago
- Dahlgren, VA
- 23 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Program Instruction Support...
In PersonInformation Technology Support Specialist
- Spring Dell Center, Inc.
- La Plata, MD (12 miles from Dahlgren, VA)
- 23 days ago
- La Plata, MD (12 miles from Dahlgren, VA)
- 23 days ago
Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana. Information Technology Support Specialist NOT A REMOTE...
In PersonDesk support IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets You Apart: IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP...
In PersonDOD Secret--NMCI Seat Rep - Help Desk
- Associates Systems LLC
- Indian Head, MD (17 miles from Dahlgren, VA)
- 45+ days ago
- Indian Head, MD (17 miles from Dahlgren, VA)
- 45+ days ago
Experience shall demonstrate IT inventory control, and help desk support with Microsoft Windows (i.e. Microsoft Excel, Microsoft Word, and Microsoft TEAMS) as well as Acrobat Pro....
In PersonIT Technical Support Specialist - Sentara Northern Virginia Medical Center
- Sentara
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 60+ days ago
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 60+ days ago
City/State Woodbridge, VA Work Shift First (Days) Overview: Sentara Northern Virginia Medical Center is hiring an IT Technical Support Specialist! Overview The IT Technical Support Specialist is a...
In PersonInfrastructure Support Engineer
- Strategic Insight
- King George, VA (8 miles from Dahlgren, VA)
- 90+ days ago
- King George, VA (8 miles from Dahlgren, VA)
- 90+ days ago
This role requires a strong understanding of virtualization technologies, scripting languages, operating systems, and complex system architectures....
In PersonIT/Help Desk Support Specialist
- ICI Services Corporation
- Dahlgren, VA
- 90+ days ago
- Dahlgren, VA
- 90+ days ago
ICI Services-a 100% employee-owned company proudly celebrating 26 years of excellence-is seeking IT/Help Desk Support Specialist to support Surface Combat Systems Training Command (SCSTC) -NSWC Dahlgren...
In PersonHelp Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Dahlgren, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Dahlgren, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »