Help Desk Technician Jobs in Dahlgren, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired....
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 7 days ago
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 7 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Amentum is seeking Entry Level IT Operations Support Specialist to join our team. In this role, you will be heavily focused on providing entry level IT Support. You will be part of our growing...
- Stafford, VA (19 miles from Dahlgren, VA)
- 9 days ago
- Stafford, VA (19 miles from Dahlgren, VA)
- 9 days ago
Proactively maintains technology hardware, operating systems, and software. Participate and provides training Assists with staff development technical training....
Senior Customer Technical Support Specialist (Help Desk)
- Dahlgren, VA
- 18 days ago
- Dahlgren, VA
- 18 days ago
Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy This position is required to be designated as an IT Level 1 with a...
Tier 2 IT Help Desk Support Specialist
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 18 days ago
- Woodbridge, VA (23 miles from Dahlgren, VA)
- 18 days ago
We are seeking a highly skilled and dedicated Tier 2 IT Help Desk Support Specialist to join our team....
Customer Technical Support Specialist (Help Desk or NEN) (2907 )
- Dahlgren, VA
- 30+ days ago
- Dahlgren, VA
- 30+ days ago
Required Qualifications: Two (2) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy....
Senior Customer Tech Support Specialist (Help Desk) - Top Secret clearance
- Dahlgren, VA
- 45+ days ago
- Dahlgren, VA
- 45+ days ago
Basic Requirements: Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow....
Desk Support Experienced in using a help desk tool such as ServiceNow Strong knowledge of troubleshooting computer hardware, software, and networks Strong problem solving and analytical skills Effective...
- Hughesville, MD (18 miles from Dahlgren, VA)
- 90+ days ago
- Hughesville, MD (18 miles from Dahlgren, VA)
- 90+ days ago
Located 45 minutes from the Nations Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges...
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Dahlgren, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Dahlgren, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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