IT/Help Desk Support Specialist

Join a team that's shaping the future of Navy support. ICI Services-a 100% employee-owned company proudly celebrating 26 years of excellence-is seeking IT/Help Desk Support Specialist to support Surface Combat Systems Training Command (SCSTC) -NSWC Dahlgren Division Team in NSWC Dalgren, VA.

At ICI Services, our employee-owners drive innovation and deliver mission-focused solutions across the Navy enterprise. Our diverse team of acquisition experts, financial analysts, engineers, logisticians, IT professionals, and technical specialists is united by a commitment to quality, performance, and customer success. Become part of an organization where your expertise matters and your contributions make a difference.

Security Clearance:

• Applicant must hold or be able to obtain an active Department of Defense (DoD) SECRET personnel security clearance.

Responsibilities:

• Provide Tier I/II technical support to SCSTC personnel
• Troubleshoot hardware, software, and network issues
• Support account provisioning, PKI, and access control
• Monitor system and network performance; escalate issues as needed
• Maintain accurate incident and service documentation
• Assist with cybersecurity compliance and incident response tasks
• Support user environments both on-site and remotely
• Maintain and update SOPs and technical documentation

Experience Requirements:

Technical & Security Competencies

• Knowledge of networking (TCP/IP, DHCP, DNS), security principles, IAM (PKI), remote access, system administration, and cloud models (SaaS, IaaS, PaaS)
• Proficiency with network/OS tools (ping, traceroute, nslookup, ipconfig) and hardware troubleshooting
• Understanding of cybersecurity compliance, data protection (PII/PCI/PHI), incident management, and IT security policies
• Experience with risk assessment, service desk operations, ticketing systems, SOP documentation, and customer support

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Preferred Education & Certifications

• CompTIA Security+ (IAT Level II preferred)
• Associate or bachelor's degree in IT, Cybersecurity, Computer Science, or related field

VEVRAA Federal Contractor

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