Help Desk Technician Jobs in Alexandria, VA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- MANTECH
- Tysons, VA (13 miles from Alexandria, VA)
- 7 days ago
- Tysons, VA (13 miles from Alexandria, VA)
- 7 days ago
MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA. The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing...
In Person- MANTECH
- Tysons, VA (13 miles from Alexandria, VA)
- 11 days ago
- Tysons, VA (13 miles from Alexandria, VA)
- 11 days ago
Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals....
In PersonDedicated IT Support Technician
- MANTECH
- McLean, VA (9 miles from Alexandria, VA)
- 30+ days ago
- McLean, VA (9 miles from Alexandria, VA)
- 30+ days ago
MANTECH seeks a motivated, career and customer-oriented Dedicated IT Support Technician to join our team in McLean, VA. In this role, you will deliver concierge-level IT support to VIP and...
HybridEnterprise IT Support Technician
- MANTECH
- McLean, VA (9 miles from Alexandria, VA)
- 90+ days ago
- McLean, VA (9 miles from Alexandria, VA)
- 90+ days ago
MANTECH seeks a motivated, career-oriented, and customer-focused Enterprise IT Support Technician to join our team in McLean, VA, with occasional travel to Chantilly. In this role, you will...
In Person- MANTECH
- Chantilly, VA (21 miles from Alexandria, VA)
- 7 days ago
- Chantilly, VA (21 miles from Alexandria, VA)
- 7 days ago
The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (...
In PersonJob Opportunit for IT Support Technician with our Federal Client
- Anacostia, DC (5 miles from Alexandria, VA)
- 4 hours ago
- Anacostia, DC (5 miles from Alexandria, VA)
- 4 hours ago
. - Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. - Deliver support during assigned call-in and walk-in service desk coverage windows, and...
In PersonHelp Desk and Microsoft 365 Administrator
- ITCON Services
- Vienna, VA (10 miles from Alexandria, VA)
- 5 hours ago
- Vienna, VA (10 miles from Alexandria, VA)
- 5 hours ago
ITCON Services is looking for a bright, motivated Help Desk and Microsoft 365 Administrator to support our client in McLean, Virginia. The individual will be responsible for supporting daily IT...
In Person- Dexian DISYS
- Arlington, VA (5 miles from Alexandria, VA)
- 5 hours ago
- Arlington, VA (5 miles from Alexandria, VA)
- 5 hours ago
The Tier 2 Service Desk Analyst provides advanced technical support and escalated issue resolution for staff and contractors. This role involves hands-on troubleshooting, AV support, and...
In Person- Three Saints Bay
- Manassas, VA (23 miles from Alexandria, VA)
- 9 hours ago
- Manassas, VA (23 miles from Alexandria, VA)
- 9 hours ago
Help Desk Technician I Location Manassas, VA Job Code 5833 # of Openings 1 Apply Now ( Three Saints Bay, LLC.a government contracting industry leader, isseeking an experienced Help Desk Technician I...
In Person- SAIC
- Washington, DC (5 miles from Alexandria, VA)
- 11 hours ago
- Washington, DC (5 miles from Alexandria, VA)
- 11 hours ago
Description SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line...
RemoteAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Washington Navy Yard, DC (5 miles from Alexandria, VA)
- 12 hours ago
- Washington Navy Yard, DC (5 miles from Alexandria, VA)
- 12 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- Washington, DC (5 miles from Alexandria, VA)
- 15 hours ago
- Washington, DC (5 miles from Alexandria, VA)
- 15 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonCustomer Service Support Specialist - TS/SCI with Polygraph
- General Dynamics
- Chantilly, VA (21 miles from Alexandria, VA)
- 16 hours ago
- Chantilly, VA (21 miles from Alexandria, VA)
- 16 hours ago
System administration experience with both Windows and Linux operating systems. Proficiency in troubleshooting hardware, telephony, and video conferencing equipment....
In Person- Maximus
- Washington, DC (5 miles from Alexandria, VA)
- 18 hours ago
- Washington, DC (5 miles from Alexandria, VA)
- 18 hours ago
Install and support a variety of PC operating systems....
RemoteTFDM Technical Triage Manager AIMS & Help Desk
- Leidos
- Gaithersburg, MD (23 miles from Alexandria, VA)
- 1 day ago
- Gaithersburg, MD (23 miles from Alexandria, VA)
- 1 day ago
Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is a...
In PersonDemographic Data for Alexandria, VA
Moving to Alexandria, VA? Find some basic demographic data about Alexandria, VA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Alexandria, VA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Alexandria, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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