Help Desk Technician Jobs in Houston, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
systems and productivity software General knowledge of basic network design and functionality Must be able to safely lift and move equipment like desktop computers and peripherals Technologies Supported...
as assigned KNOWLEDGE, SKILLS AND ABILITIES: Excellent technical knowledge of network and PC Hardware Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required...
Apply Job Type Full-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air...
Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc...
Trident Consulting, one of the fastest-growing IT staffing and services firms in the nation. We are currently seeking a " Falcon L3 Support Engineer " for one of our industry leading clients....
Position: IT Support Engineer Job Summary: We are seeking a dedicated IT Support Engineer to join our team. The IT Support Engineer will be responsible for maintaining and improving our company's...
Location: Texas, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring...
Position Description Help Desk Agents are responsible for: Duties and Responsibilities: Learning all election content outlined in the Help Desk manual. Providing excellent customer service to the...
About Us Vaughn is a regional commercial construction company operating throughout Texas. We are focused on building higher education, healthcare, and research buildings for commercial clients. As...
- Katy, TX (22 miles from Houston, TX)
- 6 days ago
- Katy, TX (22 miles from Houston, TX)
- 6 days ago
certification preferred Work Experiences 3+ years prior systems support experience, which includes extensive hands-on troubleshooting of hardware and software issues Experience with current Windows operating...
End User Support Analyst (Level IV, MacOS)
- Spring, TX (21 miles from Houston, TX)
- 6 days ago
- Spring, TX (21 miles from Houston, TX)
- 6 days ago
Our customer is seeking a highly skilled macOS Engineering Expert to lead the design and implementation of enterprise support for Mac OS devices. This role is part of a strategic initiative to...
Job Title: Associate Helpdesk Specialist - Direct Client - W2
- Houston, TX
- 6 days ago
- Houston, TX
- 6 days ago
Requirements: 3 Years of proven working experience in providing Help Desk support Maintain a high first-contact resolution percentage. 3 Years experience supporting and troubleshooting connectivity...
Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to...
Proficiency with Windows 10/11, Android, and iOS operating systems. Strong experience in providing technical support for a wide range of end users....
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Pasadena, TX (10 miles from Houston, TX)
- 8 days ago
- Pasadena, TX (10 miles from Houston, TX)
- 8 days ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Demographic Data for Houston, TX
Moving to Houston, TX? Find some basic demographic data about Houston, TX below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Houston, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Houston, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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