Help Desk Technician

Overview

ABOUT THE COMPANY:

Triple-S Steel is a general line service center with special emphasis in the construction markets. Our roots are in Houston, but over the last 60 years our business has taken us throughout North America, Central and South America and Asia. From a small family retail operation, our business has grown to where we sell over 500,000 tons per year. Our family of companies include: Beshert Steel, Tube Supply, and Intsel Steel to name a few. But we haven't forgotten where we came from or that we're still a family business. While we may not know each colleague by name but our founding principles remain the same-we take care of our employees like family.

ABOUT THE POSITION:

Triple-S Steel Supply is seeking an entry-to-mid-level Help Desk Technician who will report primarily to the Manager of Network Systems.

WHAT WE OFFER:

• Medical, dental, and vision insurance; dependents and domestic partners eligible
• 401(k) up to 4% matching
• Tuition reimbursement
• Bonus and profit-sharing eligibility
• Paid maternity and paternity leave
• Company paid life insurance
• Voluntary life insurance
• Paid time off
• Paid holidays

Responsibilities

• Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment.
• Must be extremely resourceful, be able to troubleshoot on the fly.
• Provide end-user software and hardware troubleshooting and problem solving skills.
• Troubleshoot, upgrade and repair desktop PCs, remote, on-site, and in office.
• Maintain and contribute to standard operating procedures for all relevant processes and technologies
• Document all support and maintenance activity in a detailed concise manner on company helpdesk.
• Diligently and consistently follow departmental and organizational policies and procedures
• Assist in the maintainance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets.
• Implement projects as assigned. Provide status reports and problem summaries
• Respond to emergency system outages as required.
• Create incident tickets, update incident tickets and close incident tickets using company helpdesk.
• Provide excellent customer service via helpdesk operations, will include email and onsite assistance requests.

Qualifications

• Must be able to commit 40 hours a week with the rare possibility of after hours support.
• Must have a valid Driver's License
• Experience with Microsoft Office 2016 and 2010
• Some experience with Windows Server, SharePoint, Skype for Business, Adobe, Terminal Servers, Group Policy, Active Directory, Print Servers. NFTS File Permissions is a plus.
• A professional attitude, excellent customer service and neat appearance are essential.
• Good written and verbal communication skills
• Able to work independently and with others
• Able to master and support a large and diverse base of hardware and software technologies
• Analytical and problem solving abilities
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to lift and transport moderately heavy objects, such as computers and peripherals