Help Desk Technician Jobs in Allentown, PA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Souderton, PA (22 miles from Allentown, PA)
- 4 days ago
- Souderton, PA (22 miles from Allentown, PA)
- 4 days ago
Experienceassisting Networking, Windows 10 operating systems, and corporate computing hardware. Strong diagnostics and troubleshooting skills....
IT Support Technician Level II
- Harleysville, PA (23 miles from Allentown, PA)
- 5 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 5 days ago
systems, Microsoft 365 Applications Background in TCP/IP networking, computer hardware and peripherals Experience with Android and iOS based cell phones and tablets Understanding of basic cybersecurity...
- Harleysville, PA (23 miles from Allentown, PA)
- 7 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 7 days ago
systems, Microsoft 365 Applications Background in TCP/IP networking, computer hardware and peripherals Experience with Android and iOS based cell phones and tablets Understanding of basic cybersecurity...
- Pipersville, PA (22 miles from Allentown, PA)
- 14 days ago
- Pipersville, PA (22 miles from Allentown, PA)
- 14 days ago
Overview The Tyndale Company, an 8x Top Workplace winner in PA and certified woman-owned business, is seeking a Help Desk Technician to support our growing team....
systems, Office 365 applications, Microsoft Teams, and client-specific software Set up and maintain workstation components, including network cards, sound cards, video cards, printers, scanners, and...
- Easton, PA (15 miles from Allentown, PA)
- 23 days ago
- Easton, PA (15 miles from Allentown, PA)
- 23 days ago
Straight Arrow Products is looking for a skilled and motivated IT Support & EDI Specialist to join our team. This on-site, hybrid position is ideal for someone with a minimum of three (3) years of...
What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more...
IT Support Center Technician - Level I
- Schnecksville, PA (9 miles from Allentown, PA)
- 30+ days ago
- Schnecksville, PA (9 miles from Allentown, PA)
- 30+ days ago
Deploys, maintains, supports, and upgrades Windows PCs, MACs, operating systems, peripheral hardware, and printers....
- Quakertown, PA (12 miles from Allentown, PA)
- 60+ days ago
- Quakertown, PA (12 miles from Allentown, PA)
- 60+ days ago
OTHER SKILLS and ABILITIES: Knowledge of Windows operating systems including Windows 10/O365 Work experience with LAN/Wan environments Extensive experience in MS Office/O365/Google Workplace applications...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services...
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Allentown, PA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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