Help Desk Technician Jobs in Allentown, PA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Perkasie, PA (19 miles from Allentown, PA)
- 1 day ago
- Perkasie, PA (19 miles from Allentown, PA)
- 1 day ago
Job Details Title: System Support Specialist Reports to : Director of Technology Available: Immediately Terms of Employment : Full-time, 12 month, non-exempt Description: Pennridge School District...
- Harleysville, PA (23 miles from Allentown, PA)
- 2 days ago
- Harleysville, PA (23 miles from Allentown, PA)
- 2 days ago
Position Title: Technical Support Specialist Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL Are you looking for a company that empowers talent? Here at Siemens, we take...
Job ID Number R5717 Employment Type Full time Worksite Flexibility Onsite Job Summary As a Desktop Support Specialist, you will be responsible for providing top-tier desktop support and learning...
Technical Support Representative Gilbertsville, PA Office
- Gilbertsville, PA (21 miles from Allentown, PA)
- 15 days ago
- Gilbertsville, PA (21 miles from Allentown, PA)
- 15 days ago
Are you looking to bring your customer service skills to a fun, energetic, and collaborative environment, in the exciting global attractions industry? For 30+ years we’ve been providing innovative...
Clinical Revenue Application & Support Analyst Full-Time Day Shift Department COH-Epic Conversion Shift Details Day Shift, Monday-Friday; 8:00a-4:30p Job ID wd-JR125259 Posted August 8, 2025 Join...
Senior Clinical Revenue Applications & Support Analyst
- Allentown, PA
- 30+ days ago
- Allentown, PA
- 30+ days ago
Senior Clinical Revenue Applications & Support Analyst Full-Time Day Shift Department COH-Epic Conversion Shift Details Day Shift, 1st shift Job ID wd-JR125329 Posted July 25, 2025 Join a team...
- Easton, PA (15 miles from Allentown, PA)
- 45+ days ago
- Easton, PA (15 miles from Allentown, PA)
- 45+ days ago
Product Support Engineer Product Support Engineer BH Job ID: BH-2714-1 SF Job Req ID: Lead the Charge in Resolving Mechanical Electro Issues! Ingersoll Rand is an equal opportunity employer. All...
Controls Field Support Engineer
- Bethlehem, PA (5 miles from Allentown, PA)
- 60+ days ago
- Bethlehem, PA (5 miles from Allentown, PA)
- 60+ days ago
Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components,...
Demographic Data for Allentown, PA
Moving to Allentown, PA? Find some basic demographic data about Allentown, PA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Allentown, PA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Allentown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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