Help Desk Technician Jobs in Mentor, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Desktop Support Engineer (Dispatch /Part-Time) Cleveland, Ohio- USA
- Axiom Technologies
- Cleveland, OH (22 miles from Mentor, OH)
- moments ago
- Cleveland, OH (22 miles from Mentor, OH)
- moments ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person Part Time- ABARTA Coca-Cola Beverages
- Cleveland, OH (22 miles from Mentor, OH)
- 1 day ago
- Cleveland, OH (22 miles from Mentor, OH)
- 1 day ago
Company: ABARTA Coca-Cola Beverages Job Location: 4900 Cleveland, OH Other Potential Locations: Cleveland, OH We are actively seeking enthusiastic team players who want to work with the worlds...
In Person- Curvature
- Highland Heights, OH (11 miles from Mentor, OH)
- 5 days ago
- Highland Heights, OH (11 miles from Mentor, OH)
- 5 days ago
Job Title: Help Desk Technician I Position Summary The Help Desk Technician I provides first-level technical support to end users, serving as the initial point of contact for IT-related issues and requests...
In Person- Applied Industrial Technologies
- Cleveland, OH (22 miles from Mentor, OH)
- 6 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 6 days ago
The Level 1 IT Help Desk Technician is responsible for providing technical assistance and support to end-users in a timely and professional manner....
In PersonTechnical Support Engineer - Level 1
- Curvature
- Highland Heights, OH (11 miles from Mentor, OH)
- 7 days ago
- Highland Heights, OH (11 miles from Mentor, OH)
- 7 days ago
A knowledge of operating systems (Windows, Lunix, Unix) and scripting. Windows server management / patching experience....
In PersonProduct Support Specialist II - Equipment oftware
- Steris Corporation
- Mentor, OH
- 8 days ago
- Mentor, OH
- 8 days ago
Position Summary This role has a working schedule of 9:00am to 6:00pm EST. This is a hybrid role with the requirement of working onsite at our Mentor, OH Corporate HQ, 3 days per week. As a...
HybridEcommerce Technical Support Specialist
- Race Winning Brands
- Mentor, OH
- 10 days ago
- Mentor, OH
- 10 days ago
The Ecommerce Technical Support Engineer is responsible for the development, maintenance, and support of internal ecommerce web applications across a portfolio of automotive and powersports...
In Person- Brookfield Properties
- Cleveland, OH (22 miles from Mentor, OH)
- 14 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 14 days ago
Location Key Tower - 127 Public Square Business We know that a one-size-fits-all approach doesnt work when it comes to residential living. Thats why, at Brookfield Properties, our portfolio...
HybridJunior Desktop Support Technician
- MCPC Incorporated
- Bedford, OH (22 miles from Mentor, OH)
- 16 days ago
- Bedford, OH (22 miles from Mentor, OH)
- 16 days ago
systems Familiarity with common desktop applications (Microsoft 365, web browsers, printers) Strong attention to detail and ability to follow documented procedures Good communication skills with a...
In Person- Vaco by Highspring
- Cleveland, OH (22 miles from Mentor, OH)
- 21 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 21 days ago
IT Support Technician (Contract-to-Hire) - On-Site Clinical Support Job Type: Contract-to-Hire (6 months with a high chance of becoming permanent) Schedule: Monday to Friday, regular business...
In Person- Federal Reserve Bank (FRB)
- Cleveland, OH (22 miles from Mentor, OH)
- 23 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 23 days ago
Company Federal Reserve Bank of Cleveland The Federal Reserve Bank of Cleveland's mission is to foster the stability, integrity, and efficiency of the nation's monetary, financial, and payment...
In PersonDesktop Support Engineer (1-Year Contract )Solon,Ohio USA
- Axiom Technologies
- Solon, OH (20 miles from Mentor, OH)
- 24 days ago
- Solon, OH (20 miles from Mentor, OH)
- 24 days ago
Desk support Perform basic LAN and internetworking-related activities Have strong internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or...
Hybrid- Custom Computer Specialists, Inc.
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
We are a growing IT company; a great place to start and grow your career! CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed...
In PersonDesktop Support Engineer (Independent Contract) Solon, Ohio- USA
- Axiom Technologies
- Solon, OH (20 miles from Mentor, OH)
- 30+ days ago
- Solon, OH (20 miles from Mentor, OH)
- 30+ days ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person- CESO
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
Set up new employee equipment, including hardware installation, operating system setup, and application access....
HybridDemographic Data for Mentor, OH
Moving to Mentor, OH? Find some basic demographic data about Mentor, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Mentor, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Mentor, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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