Junior Desktop Support Technician

Junior Desktop Support Technician

MCPC - Bedford, OH, United States

Tagged: junior desktop support

Junior Desktop Support Technician

Position Summary

The Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations.

This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed

Key Responsibilities

End-User Support

Provide first-level support for desktops, laptops, monitors, printers, and peripherals

Assist users with login issues, basic software functionality, and device connectivity

Deliver professional, courteous customer service during onsite or desk-side support

Support device handoffs, new-hire setups, and workstation moves

Hardware & Software Support

Install, configure, and replace computer hardware and peripheral components

Install, uninstall, and update approved software and drivers

Perform basic troubleshooting for Windows operating system issues

Assist with antivirus, patching, and security-related tasks under guidance

Device Imaging & Deployment

Assist with imaging and configuring desktops and laptops using standard build processes

Perform device refreshes, reimaging, and redeployments as assigned

Validate system readiness prior to deployment by testing hardware and connectivity

Support hardware rollout and refresh initiatives at client or internal sites

Ticketing, Documentation & Asset Management

Log, update, and close tickets in the IT service management system with clear documentation

Record asset details including serial numbers, asset tags, and deployment information

Follow IT policies, security standards, and documented procedures

Escalate unresolved or complex issues to senior support staff as appropriate

Required Qualifications

Basic understanding of computer hardware and Windows operating systems

Familiarity with common desktop applications (Microsoft 365, web browsers, printers)

Strong attention to detail and ability to follow documented procedures

Good communication skills with a customer-service mindset

Willingness to learn new tools, technologies, and support processes

Preferred Qualifications

0-2 years of experience in IT support, help desk, or desktop support (internships included)

Coursework, certification, or hands-on experience in IT or computer technology

Exposure to PC imaging, asset management, or ticketing systems

CompTIA A+ or similar entry-level certification (or working toward one)

Physical & Work Requirements

Ability to lift and move computer equipment up to approximately 40 lbs

Work may involve sitting, standing, and hands-on technical tasks

Onsite work at client locations may be required, depending on assignment

Key Outcomes of This Role

Devices are properly imaged, configured, tested, and deployment-ready

End users receive timely, professional, and courteous technical support

Accurate documentation and asset records are consistently maintained

IT standards, security requirements, and service expectations are followed

Salary Range $45,000 - $50,000

Posted: Tuesday, May 12, 2026

Job # 394